[Resolved]  LG Microwave Oven — Poor response by the service centre on complaints

LG / Microwave oven — Bad response on complaints

I own Microwave oven (Intellogrill) since 2003. Initially I had to utilise the oven without the internal light due to non availability of Bulb, even through the customer service at Jammu in J & K. Presently I am employed at Sulur in Coimbatore of Tamil Nadu. On arrival here I managed to take the oven to the customer service centre itself and replace the unserviceable bulb.
The oven is unserviceable since the past 4 days for which the complaint was lodged on 17 Sep 08 vide id S8C91701263. After repeated follow ups on phone on[protected] it was informed (by the lady attending the phone) that Mr. Bhupathy has been deputed for the task; who will visit my residience on 17 Sep 08 itself. Inspite of continuous liaison calls even with Mr. Bhupathy, his visit is yet to materialise. The sad part is that "always it was informed that the rep of the company will visit the same day - which forced us to make ourself available at home for the past 3 days".
I feel the customer service needs to improve by two ways.
(1) Customer should be informed of the actual plans, which should be stuck to; else he should be intimated in advance of the change of plans of the technician's visit.
(2) Complaints should be attended latest by the next day (from the day of lodging of complaints)...so that subsequent requirements can also be met on following days.
Complaint was lodged at around 0900 hours this morning (19 Sep 08) and still no response till now (1900 hours).
Mr Bhupathy was contacted many number of times on [protected] (as per the company's advise) who kept promising to visit but yet to turn up.
All readers are requested to refrain from purchasing LG products to obviate a possible worse situation like mine.
It is pertinent to note that companies like SONY and WHIRLPOOL respond much better in such situations.
Worse that the attitude and language of the Customer service personnel and Mr. Bhupathy in particular went bad to worse.

i purchase l g microvave model no mwo 3948ws as on[protected] from anial radi house agra after three day;s ago this is not working propley i complant this company depuated mr m a khan they visit my home but after one month the result is zeroo till today