[Resolved] LG Microwave Oven — No repair service even after repeated calls | |||
My complain number RNA[protected] made on 16th Oct 2012 at LG customer care for my Microwave oven is not attended till today (06/11/2012). When I called the customer care toll free for the third time, the person who attended my call agreed that over 600 customers are facing such issue in South India. I called local service center so many times, they returned my calls couple times stating that they would come in 24 hrs. Several 24 hours have gone now. I also made another complaint through their website: Request Number : CNA[protected] Request Date : 11/03/2012 Product : Microwave Ovens Product Number : MJ3281BCG There is no answer to this too. I do not know how to handle this other than going legal, since their customer care is totally shut down. The product is 5 months old, Under warranty- and LG India advertises it heavily as a higher end Charcoal model. Anyone can advice how to go about this? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
L.G — requesting to repair your microwave oven
i have given complaint on my microwave oven .there is no response from one month. there is no immediate action is taken. they have given a code last month RNA[protected]. so take an immediate action.lg india microwave oven — spare support not available
i had purchased an lg microwave oven in 2006. it was put to only occasional use.last year the machine went dead.
i complained to the local service centre: A-Z service centre, hubli.
the service engineer visited twice and told that the PCB is damaged.
but the same was not replaced.
because the spare support is not available from the factory for appliances older than 5 years.
so, how does it suit lg-india to sell appliances with a limited life of 5 years?
i still hope that these people have something in stock which can be made available to me.
i think they can make some efforts in this direction. these will surely yield fruit.
my mobile no is[protected].
yours,
u s kakodker
103, prabhu hill view apts
adarshanagar, hubli karnataka 580 032
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Aftter 40 days, numerous calls and Emails, I got a delayed service with lack of spare availability. Shame!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7060
Pending
0
Resolved
4007
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
lg / lg microwave oven — update my profile
SIR,I already purchase a samsung washing machine dated 13/04/2010 this loan is closed and then i have purchase a microwave oven dated 26/01/2011 this loan is running still now, but my profile is not updated.i want to know my loan statement