[Resolved] LG Refrigerator — No response from customercare/service engg | |||
Its been 4 days now since I have raised the request for repair of my refrigerator and made umpteen calls to LG customer care #s but still have not got any response from any service eng . The request was placed on 10th June with request Id RNA[protected] and escalated this issue on 12th June when no one contacted . Every time I call customer care , they tell me that the manager or service eng is going to get in touch . Till now there is no one apart from the demo eng who has called and told us that he is not the right person for the same. I am not sure if this is LGs way of treating a customer who is already trapped once they have bought the product. There is no escalation mechanism , any help in terms of taking this messg to senior officials in LG will be appreciated. Also need to know how fast these matters get settled in consumer courts. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I registered complaint of my refrigerator not working on 21 May 2012 through my retailer (complaint No. is[protected]. My retailer told that service will be given withion 48 hrs. When nobody came within 72 hrs, I informed customer care at Phone No. [protected]. They told me two more Nos to contact at service centre directly. these Nos are[protected], [protected]. They told me that this is a remote area, service technician will come within 1-2 days. But they did not told exact date for visiting. My retailer also informed srvice centre 4-5 times to give service at the earliest possible. On 6th day, service technician visited our company half KM away from my home. Our colony is within our company. Technician told that he came for company job. He is not going to attend out complaint. On requesting at service centre by us, technician came to see our problem and told that it requires gas refilling. Since he does not carry his tools and tackles with him, he will come on Tuesday (9th day of complaint- No guarantee of coming). We again requested at service centre. His boss, told that problem will be solved on Monday (8th day) before 11:00 am. Would that somebody solve our problem. But I will not recommend anybody for purchasing LG refrigerator. At least any person who is not in main city, should not purchase LG refrigerator. My old model was of Godrej, which was running much well. Service was very good.
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+91 12 0256 0941
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P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
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LG — engg not visited
purchase fridge from sector 35 authorised dealer of LG. complaints given to him on phone and personal but till date no body has come to resolved.(ONLY LG DISTRIBUTOR IN SECTOR 35)1 vegetables get freezed in vegetable basket.
2 frozen area bulb not working from day 1
Request u pl resolve.
sp jain
house no 2326
first floor
sector 44-c
chandigarh
[protected]