[Resolved]  LG Service India — Servicing of AC

Samsung Window Air Conditioner — INFERIOR QUALITY DEFECTIVE AC

I have bought a 1.5 Ton A/C of Samsung 2 years back and it has been giving me problems since purchase. I have written to the company, but they dont seem to be bothered at all to replace or take responsibilty for the product. PLEASE DONT BUY A/C from this company unless you want to pay the cost of the A/C for repairs.

LG 1.5 ton window air-conditioner — Defective product, pathetic service

I have had the misfortune of purchasing an 1.5 tonne A.C (window type) from LG make on 7-June-2009. On installation, the remote was found to be defective and not working. The service personnel entrusted with installation had informed the dealer. Next day I was told by the local dealer, a complaint was registered and complaint # N9C60705861, however a service personel only bothered to call up on 11-June -09 evening after the lapse of 4 working days. He just arrived and inspected the remote, confirmed that it was not working( quite obvious!) and told he will get back in another 2 days time ! So till today(15-June-09) after 9 more days we are yet to get that defective remote replaced ! Moreover the attitude of the service personnel was totally unprofessional and rude and was behaving in a manner as if he was doing me some favour !!! I have numerous other electronic appliances including refrigerator, washing m/c and TV from Samsung and other makes and have had quite a pleasant response and quick turnaround from them. However, I made this decision unilaterally as my other family members insisted on a Samsung and now I have to suffer ! LG customer care is also vague with their response and handed me a mobile number of a certain person in Kolkata(Ms. Swagata) who never answers the phone !!! So much for customer service !!! Wonder what will happen when AC breaks down sometime soon(as can be gauged from their inferior quality product) and then I may need to run pillar to post to get the damn thing working !
Disgusting service from LG and very low quality products from LG. I will never ever purchase another LG product and would insists others to consider before buying any LG Product.

A Very Distraught LG customer.
15-June-09

LG service is really pathetic, i will not buy any LG product again!!
Same case with me, i raised defect companint with LG thrice and everytime got assurance that it will be attended within 24 hrs but there has been no action since 1 week.

LG service has worst service.. Never get any LG product.

Deepak
Chennai

Truly, very poor service by LG-have been repeatedly asking for a service for window AC but no response-waste of the toll free number.

LG service has worst service...i have 1.5 ton split a.c.. a.c is in guarantee and motor was burnt after calling many times service man came and changed it and now it has some strange noise and i can't sleep in this noise i have complained many times but no one is responsing

A V SHAHU
GUJARAT

I Put a Mail to LG service just now for my TV problem.The 29" flatron was bought just before 2 years.It has a Picture tube problems.I never came to know about a picture tube problem for any brand TV before 7 years.Let us see how LG service team will react.I will post my experience again after their response.
Prasad Jandhyala,
Secundrabad

I agree with the complaint and a very bad service. We raised a case RNA[protected] on 3rd of April to fix the water outlet of the 1.5 ton window AC. NO response from LG personnel, when we called again the customer care they said the case is closed by SITE NOT READY, they will again raise up a case RNA[protected] and within 2 hrs the service engineer will call us but after 2 days the service engineer visited and said they are not responsible to bring the outlet pipe, if we buy they will come and fix it, by saying this they closed this case. Again, I raised another case RNA[protected] saying that we have bought the pipe so please come and fix it. We raised this case on 14th April still no response from them. Called the customer care on the Toll free they said this case has been closed and refused to say the case notes updation. When I shouted and asked them to xfer to the supervisor, the supervisor spoke to me and promised that they will escalate it to the service center and will make sure that the engineer will call me in an hour but still I havent receive any call. They gave me the escalation contact of the service center but none of them picking the call.

Mohsin
Chennai.

I bought LG AC 1.5 yrs back and i had gas leak problem twice in just one year.. again i am facing the same problem and LG asking me for paid repairing... how come gas in ac gets leak thrice in just 18 months?... LG is just pathetic... Guys pl ask your relatives not to go for LG products...

Akshay
[protected]

I have been struglling to get my AC working which is under warranty. This is over 20 days I have been calling Customer care, Dealer. Only the customer care guys specially shiva kumar is trying to get this resolved but the dealer or LG manager's sucks. Lg should throw these Manager's out as they only promiss but cant help in any aspect. My request id is RNA[protected]. My contact no is [protected]. Can this be sorted please ?

LG — Pathetic service of LG windows AC 1.5Ton

I have asked North service head Mr. Ajay Chawala to share his email ID so that I can share all the contents and mail trail of last 2 years with him, but he refused to share his email ID and asking me to send sms on his mobile and problem will get resolved.

You can understand the seriousness of these Managers towards their customer. They do not want to listen the concern of their customers.

I am requesting LG personal to take immediate action and replace my AC with good AC.

Rgds,
Ajay Vir Singh
C-217, Delta-1, Greater Noida,U.P.

I have asked North service head Mr. Ajay Chawala to share his email ID so that I can share all the contents and mail trail of last 2 years with him, but he refused to share his email ID and asking me to send sms on his mobile and problem will get resolved.

You can understand the seriousness of these Managers towards their customer. They do not want to listen the concern of their customers.

I am requesting LG personal to take immediate action and replace my AC with good AC.

Rgds,
Ajay Vir Singh
C-217, Delta-1, Greater Noida, U.P.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

software upgrade for lg g3 beat

Havnt received any update for the phone since a very long time. What is the use of the company keeping the update. Plz allow the network providers to do the needful and not lg.

Semi Automatic washing machine water leakage

LG Semi automatic washing machine there is a problem regarding water leakage. I even tried to contact through toll free number but it took me more than 30 min but still couldn't get connected to call.