[Resolved] LG Washing Machine — Cycle does not get completed | |||
I had purchased LG washing machine about 2 years back. My problem is that the washing cycle does not get completed. I had raised a complaint with LG about 25 days back vide complaint no. RNA[protected]. They had sent some technician who did not do anything except tightening of a pipe & said that the problem is solved. He also said that if the promise is not resolved, then it would be attended promptly & no extra service charges would be charged until next 3 months. We paid the service charges to him. However, next day we observed that the problem did not get resolved. Ever since, I have been repeatedly calling on their call center & am been giving false promises over phone. The new complaint no. is RNA[protected]. No one has actually turned up in response to this complaint. Also, I asked them the escalation procedure for this over phone, but they are not ready to disclose either the number or the procedure for escalation. This is absolutely disgusting & some strict action must be taken against LG customer service. Regards Rishi Bangalore Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Washing Machine (Automatic) — non-supply of water hose and other peripherals
you did not supply water hose and other peripherals with the machine supplied on 30.3.2011 as a result the demonstrator on 31.3.2011 could not demonstrate the machine.We are unnecessarily harassed and the machine is kept unworkable. it is completely an instance of insincere service and deliberate ignorance.you are therefore required to supply the water hose and other peripherals to the machine by 1.4.2011 in default appropriate lawsuit will follow for damage and compensation.
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
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Washing Machine (Automatic) — Cycle does not start
We have purchased a Samsung Washing Machine on 8 March, 2008, from Next Taware Electronics, 47/13 C, Ramchandra Apts, Aranyeshwar, Pune 411009, Inv. No. 1249, dt. 8.3.2008, Phone[protected]. Still machine is under warranty.We have already launched complaint in last week, but no body has attended. Our weekly schedule is completely spoliled. You are requested to send your service engineer on priority.
My personel address is as under -
12, Kimaya Residendy, Bhau Patil Road, Bopodi, Near Hyundai Service Center, Pune - 411020.
Mobile No. [protected].
Regards,
B. R. Sarkale