[Resolved]  LG Winac Lwa3dw3 002lpcd000899 — Cooling Problem

Address:

West Delhi, Delhi

I had purchased LG Products from the showroom of Super Electronics Pvt; Ltd. 44/28, Krishna Puri, Outer Ring Road, Vikas Puri New Delhi vide their invoice No. Super/442/JUNE2010 the items were 1) LG REF GL338VT5 WOODEN TANGO 2)LG WINAC LWA3DW3 3) LG MICROWAVE MC 8080 PRR. After immediate installation of AC within a weeks time the cooling was not satisfactory. The complaint was lodged with the Service Centre and the same was attended and was assured to change the AC. At that time we were informed that the Co. has recommended that the AC will be changed. After repeated follow up with the service centre the same set was installed saying that there was a cooling problem. We have rectified the same and no need to change the set. I am surprised to note that when the Co. has approved to change the set on the other hand why they have not changed. Still the problem is same, yesterday the mechanic visited that said the gas will be filled. As I am using the LG products for the past 20 years or more, I was fully satisfied with the product and services. But this time I am disappointed that the AC purchased new one and giving trouble since installation. The complaint ID is my son's Mobile no. [protected]. I would reuqest you to go through the complaint and take suitable action to the complaint of your loyal customer as no other products we have used except LG. Hoping to hear soon from you favourably in this regard.

Thanking you, R.S. Dhingra
WZ-48A, Prithvi Park, MBS Nagar