Mochi — Manufacturer Defect

Address:

Ernakulam, Kerala

I bought shoes worth 8325(vide POS 892342) from the Mochi shop,MG Road,Kochi.
One of the shoes bought was found to have a manufacturing defect(Defect-Strap of the shoe was loose)making improper fit.The defect was brought to the attention of the shop.
We asked for a replacement of the said shoe.After about three months of holding the item(and needless reminders as well)the shop called today to mention that the shoe cannot be replaced as we had "pen-marked" the shoes as "damaged goods" and suggested that we talk to the company directly.
I will be glad to receive either undamaged replacement of the previous shoes or a full refund with compensation for the extreme inconvenice the staff and company has caused us.
Also I only use branded items and even used goods were replaced for us instantly.But in the Mochi outlet we were disappointed at such bad conduct of the staff.
I hope this issue will be dealt in a satisfactory way.