[Resolved]  MTS Broadband Internet Connection — COMPLAINT AGAINST MTS BROADBAND INTERNET

MTS Broadband — poor connectivity

hi, this is ranjeet singh from panipat. this is to inform u that i had purchased a mts high speed broadband data card for internet purposes but this is proved to be totally wastage of money. copmlaints regarding the connectivety were lodged with the company on 3/08/2010 wide complaint no.1323 and again reminder on 14/08/2010 wide complaint no.2367.but till date there is no solution to the problem. Any time of the day, when u call the nodal officer no.which is[protected] for comlaint there is a computer generated voice who ask u to dial between 09-30am to 06-00pm insted of answering the call. please help

Hi,

my number is [protected].

i recharged my connection for 198. 14th - 16th of November 2010... and got 250 MB for 30 days.

but i didn't even use 50 MB, now i cant use my broadband. the balance shows 0...

this is not acceptable. cheating the customer.

MTS Mblaze — DISCONNECT BEFORE VALIDITY

My last recahrge on 19th or 20th of October had a validity period till 19th of November with a balance of Rs 195.15. I started using the balance memory on 18th Nov at around 9:00 pm. onwards after using for some 2 hrs. it stopped with a balance of 0.00 when checked. I was not having any facility to call the customer care at that point of time, subsequently on my call to the Customer Care ( discussion with Mr. Manish) today I get an answer that as it is not in the validity period it can't be adjusted. As per Mr. Manish status shows I had a balance of Rs. 162 which was not used whereas on my checking the balance at around 10:30 the latest message was of Rs 119 only. How come there can be a difference on latest balance to customer.???

MTS — not getting response of my usb connection

Dear sir,


I am unhappy with the service provided by MTS. As i have buy the net connection attchement on one week before...... and i have complain for this that the device is not working on my PC as well as in laptop. since than i have visited two to three time to get resolve the matter over there but no response .then i call to customer care 22end ,23rd ,and 24 november 2010 also and talk to amit floor supervisor. He assured me complain will sortout within 24 hours.I received a call from MTS on 24th and the same has been discussed ones again, what they are doing we are not getting any updated news. As wee as they have mentioned that your call was not reachable.................oh my goddddddd.....when i talked to customercare on 24th the same has been tolded to me that your call was not reachable...............today they have called from MTS and dealer also and they are forcing me to submit the document??????????? give way and path for this so that i can solve the problem...........plz don't make customer fool........they are saying if document you will not submit then they will make this as a fraud case................they are forcing and blackmaling me.........

thanks????????????
vinay kumar chanchal
mob-[protected]
[protected]@gmail.com

MTS Wireless Broadband — Bad service

This is the worst service.. after downloading 12 GB, according to their meter reading, which is 1.5 GB filesize on your computer (divided by 8), you will start getting speed of max 144 kbps, again which is 16 kbps effective download speed.. I am talking about their unlimited plan of INR 999, you end up paying Rs. 600 for a GB.. so think on this.. Dont make your decision considering the reebok offer

mts internet connection — poor network

Dear sir/madam,
I bought mts usb modem just a few days ago.I stay in karapakkam area of chennai.It is giving a very poor network inside my room.So i should always come out of my house or sit near balcony to get better connection.Its very difficult to use internet in this manner.So kindly take the necessary actions to overcome this problem.
Thank you.

MTS — Did not recharge after payment

We tried to charge our MTS Blaze internet with the unlimited 999 plan. So far no money has been added to the account. No one will help with this by phone and we have to take another three hours of our time to go the office personally because they do not even have a phone. Can you believe it the office branch in goa has no phone! We drove one hour into town to charge the phone because the internet charge site does not work.

MTS Broadband — Broadband internet service

I have purchased internet broadband service from the company; as per the deal with the company with out completing my 2GB usage they have disconnected my port and also the said company have not given wel-come gifts as mentioned in the kit provided.
My port is closed since last 5 months instead of repeated complains on mail no one from the company is replying.
I have all the details along with two nos of invoices provided by the company on one connection are with me.

Please look in to this matter as helpline numbers are not giving any reply on the same after calling for almost at-least 100 times; every time this people disconnect the phone line with out solving the issue.

Upset with the response after sales & not fulfilling the said services

Dear Sir/Ma'm

I am soubhaya k Nayak, bought a MTS connection 3 Months back, on 30th, Oct2010, My no is [protected], from Oct - Dec 13th2010 i have used, some important work i leave to my hometown at the period of time i had not used Mts upto 21th Dec, after 21th dec when i want to connect its displaying error message then i call to Mts customercare, they told me u have verification call in between 13th-17th Dec then i told them i am in roaming & busy that's why i have not attent the call.then customercare people told me again verification will come, i wait 3 days no verication call, again i called they told me wait verification call will come, same thing no verification call, on 1st jan i have a call from Mts that no verification call will come you have submit document once again, i have submitted my document on MTS gallery once again, they told me with 48 hrs your Mts will start. after 3 days same thing My Mts Datacard not working . Then i called Mts Customer care Lastely They told me on Jan 20th 2011 that "YOU HAVE TO BUY NEW DATA CARD". I am Frausted, Please help me in getting back my money. I feel cheated and terribly disappointed...

anurag — slow internet speed

from two days 3g network is down ( not working ) in bokaro jharkhand.
hope u ll fix the problem soon.........

MTS — RECHARGE Issue

Hi,

My name is Amit Kulwal and my mts broadband number is [protected]. I made a online recharge of Rs. 999 through rechargenow.com on 11th Feb 2011 around 1:30 pm , but after punching my card details and secure id, the page failed and did not received any confirmation page of recharge. Again after 5 mins, I recharge with other card and same thing happened. Around 1: 53 pm, I received 2 sms messages from the bank about recharge success.

I contacted the customer care regarding reverting one of the transaction and complain was registered : C11/21063505. Today I got the feedback saying its cannot be reverted and the executive Laxman says it is my fault that I recharged it twice.

I request them to either revert one transaction or adjust the amount with next month validity, as my Internet usage does not go to that extent. But they said my fault that i recharges twice and they cannot do anything in this.

Amit Kulwal
[protected]@rediffmail.com

Strongly agree on this comment, they say one month validity, but will get cut 2 days before only. They are big time Crook.

DEAR FRIENDS, AS I HAVE GOT CHEATED, AND I DON'T WANT ANY OF MY INDIANS TO GET CHEATED WITH MTS NETWORK.

PLEASE DON'T BUY THIS DEVICE AT ANY CASE AND PLEASE KEEP THIS INFORMED TO YOUR FRIENDS AND RELATIVES TOO.

MTS — Internet Connectivity in very Poor

Hello , I am Nikhil Chaurasia from Delhi , I have purchased the MTS connection with the speed of 3.1 Mbps.
my connection no is [protected]. as i used this connection from last 10 days and suffer from a very poor connectivity. so could you tell me what is the reason and please try to resolve this problem as soon as possible.

mts is indeed having lotta connectivity problem...the speed is horrible at times...even to load emails it'll take few mins or show error...probably they are having issues with their network and bandwidth.. the customers are the sufferers

mts internet connection — NO PROPER SERVICE PROVIDED BY EMPLOYEES

MY INTERNET HAS BEEN BLOCKED BY THE SERVER SO ALL MY WORK HAS BEEN AFFECTING DUE TO IT.THEY HAVE MENTIONED WRONG MDN NO. WHILE DOING RECHARGE,AND THEY HAVE CLOSED MY INTERNET.AND WHEN I TRYING TO CALL THE EMPLOYEE (MR YADAV AND MR. MAHANT) WITH WHOM I HAVE PURCHASED IT THEY ARE NOT PICKING UP MY PHONE AT ALL.AND THEY ARE NOT GUIDING ME PROPERLY.ITS MORE THAN 5 DAYS IT IS NOT WORKING NOR THEY ARE RESOVLING.I AM FED UP WITH THIS AS ALL MY OFFICE WORK IS GETTING PENDING.PLEASE DO THE NEEDFUL.

Hi,
Kindly tell me about the service of MTS MBlaze, is it working properly????? I wish to have a new connection.so pls inform

Pradip

Mr./ Mrs,
i am very much unhappy taking connection of MTS MBLAZE USB INTERNET connection. .
i have phoned to the customer care in phone no. [protected]. but they talk to us very late. and make unnecessary words so that our mobile bill can go up..
My problem is when i start internet connection, it stars for maximum 5minutes, in rare case 2 hours.. it disconnects immediately. and when i click on connect, it is not connected. then i close the window of mts mblaze. and again i click on the mblaze icon on the desktop, then window of mts mblaze open, then i click on the connect then a message comes on the window of mts mblaze at clicking on the picture of world that "the modem (or other connecting device ) is already in use or is not configured properly." then internet is not connected . then i have to restart the computer, then the internet is on for maximum 5 minutes.
Another problem is that i purchased this on[protected]. it has unlimited facility for internet connection for a month, but it showed that it can valid till[protected] that is below 30 days. It is appropriately only 22 days, not 30 days.
Now Mr./Mrs., what can i do?
My mts number is [protected].
My name is Amanuddin Mallick
My contact number is [protected]
My contact period is 9am to 10.30 am and 5pm to 11pm.
listen Mr. or Mrs. If you want to solve my problem, then only contact, only during contact period, not other time. understand?

MTS — error message

i bought a mts mblaze recently. i workedd well for one week. later it started troubleshooting. if i ckeck for my usage balance, an error notification message displays. i complained a many. but till now no action taken.
MDN:[protected]

MTS — INTERNET CONNECTION SPEED

My iNTERNET CONNECTION IS VERY SLOW AT NIGHT AND NO ONE IS GIVING RESPONCE.kINDLY HELP MY CELL NO IS [protected]

SARVESH GUPTA