Mts — MTS Customer Care doesn't care for the customers!

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Tamil Nadu

i am facing a little bit different problem for first 20 days it worked as a charm and once FUP(fair usage policy) expired (MTS has 15 GB per month as a fair usage policy for 999 unlimited connection and
after 15 GB my internet started crawling so i recharged 999 once again but still the problem persists i called tech support no response and i tweeted on twitter no response whereas airtel and tata photon has official tech support in twitter, you need to just send a tweet to them and lo, they will call you and fix the problem. i emailed to customer care and obviously no response

After multiple emails they responded stated that they will call and fix the issue within 12 hours and after that no response from them. i again called which goes in vain so again mailed and sent a screen shot of their poor connection speed, no response after a week some one from tech support called me and asked to change the settings which i did but didn’t worked. he said foolish answer after one hour try it and it will work and no follow up from their side, so i emailed them and i got a poor response that they are not able to reach me in my mobile, i never received any calls from them and i never had any missed number on my mobile. stupid answers. its almost a month now and still waiting for a proper response from their side. my next step i am going to draft a hard hitting blog and send an email to them that i am going to write a blog and i bet their will be no response. i asked them for a corporate number so that i can send all the mouthshut and my blog link to corporate head to show how their customer support is. but again they never responded to my email. i will keep you posted about the response. lets wait and see.