[Resolved]  Myway IPTV — refusing refund-as committed

Address:

Pune, Maharashtra

Ihave subcribed a MYWAY IP TV connection in the month of July, While installation the dealer M/S Kartik Automobiles -Pune has conformed that if the services are not satefactory they will refund Rs.1800 / out of Rs.2000 which I have paid. They had given 30 days as a initial time fr checking & if not required I can disconnect for which they will be taking Rs 200 as installation charges. Since the services were not satsfatory, as I had techinical defects , I had lodgeda complaint to their toll free . Complaints were attended & soultions were temporaty. More over they had commited that SUN TV package will be added to the list in the month of AUG-10 which did not happen. I had updated my desition of disconnection to the MYWAY toll free ,They rfuded any such schem & declined to help me
After that when I sent mails & contacted toll free several times , they had refuesd f refund ,
I had not got any reply for the mails to their mail Id .Alter I had contacted one Mr Sachin who claims as manager for Pune ,& submited my difficulty.He requested me to send a mail to him with a copy to his superior. I had sent mails & also called him But he was not able to give me a solution.
As per Mr.Sachin the dealer M/S kartik automobiles has floated this scheam & he will instruct the dealer to refund my money through his superior. Till date I have not got any reply or update in this regards
If the scheam was floated by the dealer , it is the responciblity of the primary service provider to full fill their dealers commitment.
Would want a refund of my money acomited by the dealer .