[Resolved]  Naaptol.com — Defective product

I bought a MP3 player through Naaptol on-line. I find that the battery is defective as a full charge lasts only for 45 minutes. The company is not responding to e-mails and feedbacks. The customer service number is never available. Finally after trying for several days, I managed to get through and was given a complaint number but after that nothing has happened.

Dear Sir,

I, Dr. Manoj Kumar Jha reporting complaint that, I have purchased a Digital Camcorder modal No. DV540 (8.0 MP), order No 424243 during purchase deal your Sales Executive assured me that,

1. This model is having 8 MP, where as it not mention any where in the Camcorder or Brother or Guaranty Card.

2. During making the payments against above deal, if I am using ICICI Credit cart, I will get wrist watch free, which was not delivered so far.

3. In this model AAA 3 Batteries are free, which was not also not delivered.

4. Camcorder while recording it is not saving in the memory.

I had several times telephonic discussion with your Sales Executive but there response is not proper, Either they are intensely holding the phone or disconnecting the line.

If the will talk also, they are not giving any proper responce.

If you have inculcated the culture like this in your farm, it is really shaking .

I request you kindly to look into the matter seriously and do the need full as earliest, either you replace the camcoder or rembers my mony Rs. 3499/ - as earliest.

looking forward to do the proper solution.

With Regards,

Dr. Manoj kumar Jha

On Mon, 24/5/10, ANIL BHASIN <[protected]@yahoo.co.in> wrote:


From: ANIL BHASIN <[protected]@yahoo.co.in>
Subject: DEFECTIVE SUPPLY
To: [protected]@naaptol.com
Cc: [protected]@naaptol.com, [protected]@naaptol.com
Date: Monday, 24 May, 2010, 10:45 AM


TO,

NAAPTOL.COM.

DEAR SIR,

ORDER ID ; 201131

I HAD ORDERED FOR TCL CAMCORD AND YOU HAD DELIVERED THAT ON 19 APRIL 2010. AFTER INITITAL USAGE I CAME ACROSS BATTERY BACKUP PROBLEM. NEW BATTERIES USE TO DISCHARGE IN USE OF 5 MINUTES. SO AFTER CONSULTING YOUR CUSTOMER CARE EXECUTIVE WHO ADVICE TO COURIER THE PRODUCT TO;

DEALS4ALL
ANDHERI 134 LAXMI PLAZA LAXMI IND ESTATE
NEW LINK ROAD ANDHERI WEST
MUMBA-400053.

I COURRIED IT THROUGH TRACKON COURIER.( AWB NO:[protected] AND IT WAS DELIVERED ON
10TH MAY 2010. AND THEY TOLD THAT YOUR PRODUCT WILL BE REDELIVERED TO YOU IN 10 WORKING DAYS. BUT TILL DALE I HAD NOT RECEIVED MY PRODUCT AND WHENEVER I CONTACT YOUR CUSTOMER CARE EXECUTIVE THEY DID NOT GIVE ME ANY SATISFACTORY ANSWER THEY ALWAYS SAYS TAHT IETHER SERVER DOWN OR IT IS NOT UPDATE.

KINDLY HELP ME TO GET RESOLVE THIS PROBLEM AND DELIVER MY PRODUCT WITH SATISFACTORY RESULT AS SOON AS POSSIBLE.

KINDLY GIVE REPLY.

Anil Bhasin

Mobile No; [protected]

I brought a sewing machine in sep 2010 through news paper ad given by Naaptol.com via order no.740873 and when i used that product that was not working i sent it back to company for change that product but when i received again that product and used same problem is occuring.

This company is doing frod with people through selling the defective product. please look this matter at urgent basis.


Regards

Vikrant

these complaints are 100% true.

I ordered a Blackberry mobile from Naaptol.com and the product which they delivered is non-functional. They told me they will initiate a refund process but nothing has happened even after 20 days. I need to file a case against them.

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i was purchase a wespro mini laptop from naaptol.com through online shopping they send me that laptop but it was not open till date. i was file a complaint in customer care in naaptol.com they send my laptop in service center and the laptop not repair till today in all most one month.my order no. is 5116929

accidently orderd in Naaptol on so pls cancel My order.

Hello sir, I am accidently orderd in Naaptol on 25-july 2013, ..so pls cancel My order.. Order No : 7386333