Comments
Dear
As advised as per your mail I have sent the courier to the address provided by yourself thru Blue dart vide AWB# [protected] dated 29/02/2012. Pl acknowledge the same.
You need to refund the complete amount of Rs9298/- and make the payment in the name of VIVEK GUGLANI payable at New Delhi
VIVEK GUGLANI
As advised as per your mail I have sent the courier to the address provided by yourself thru Blue dart vide AWB# [protected] dated 29/02/2012. Pl acknowledge the same.
You need to refund the complete amount of Rs9298/- and make the payment in the name of VIVEK GUGLANI payable at New Delhi
VIVEK GUGLANI
Dear Mr.Guglani,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Vivek Guglani Amount : 9298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Vivek Guglani Amount : 9298.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at [protected]@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
I had received Sony Ericsson Mobile W910i from Naaptol yesterday(march 6). My order number is 3552973. When i was opened the box there is no Memory card reader which is usually come with the sony ericsson kit,then i came to realize that the mobile is not Switcing ON. They have sent defective product. I was really surprised how without checking the product condition whether it is working or not they are sending it to the customer.
I have registered complaint to Naaptol Customer Care. Please take steps ASAP and replace the new mobile. Pls Give value to our Money.
I have registered complaint to Naaptol Customer Care. Please take steps ASAP and replace the new mobile. Pls Give value to our Money.
Dear Customer,
We are sorry to note that the item that you have purchased through the order no-3552973.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3552973] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We are sorry to note that the item that you have purchased through the order no-3552973.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3552973] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
I Have sent the product(Order no.3552973) to alpha radios, delhi for replacement as told by naaptol. I sent the product on march 15th and the product is received by them on march 16th. If i call them and ask, they are keep on telling that they will send the new replaced product within 2-3 working days. But 7 days gone. Even the naaptol customer care also telling the same thing. wait for upto 7 working days. Resolve my issue soon. We are not buying the product from you for free of cost, So Value customer money.
Dear Customer,
As per our telephonic conversation, you said that you have not received replacement product.
Please accept our sincere apologies for the inconvenience caused to you.
We have escalated the issue to our concerned vendor team as product has already dispatched from our vendor end via DTDC courier Awb no :-.v08304946
Do write us back at [protected]@naaptol.com if the product is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
As per our telephonic conversation, you said that you have not received replacement product.
Please accept our sincere apologies for the inconvenience caused to you.
We have escalated the issue to our concerned vendor team as product has already dispatched from our vendor end via DTDC courier Awb no :-.v08304946
Do write us back at [protected]@naaptol.com if the product is not delivered in 7 to 10 working days or call us at [protected] for further assistance.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
Dear Mr.Guglani,
We have given complete refund against your order # 3496435. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
We have given complete refund against your order # 3496435. We sincerely apologize for the inconvenience caused to you.
The amount has been credited to your bank account.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us in future.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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We are sorry to note that the item that you have purchased through the order no-3496435.
As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:
JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom
Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).
On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3496435] and your mobile/ landline no for easy identification and further processing.
Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.
Kindly write us back with the AWB# & cheque favoring name.
It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.
Request your patience in the interim.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.