[Resolved]  Naaptol / Samsung Champ — send wrong product

Address:

Haryana

sir ,

i ordered a mobile on 29th of september 2010 on naaptol website having model samsung champ. amount i paid 3650/- by net banking. my order no is 820677.

i recieved my order on 5th sept 2010 and when i open the box i amazed that the mobile phone having no camera as in the specifications written in the website that the mobile phone is having 1.3 mega pixel camera. i reported this thing to naaptol on same day by e-mail. next day i got a call from them they said we dilivered wrong product to you. send this back to us and we will send the right product to u with in 4-5 days.

this is url of the product i ordered :- http://www.naaptol.com/price/750468-Samsung-C3300K-Champ.html

i send that product to address STORE 24x7 , SAMEJA NIWAS, BEHIND RAMDEV TEMPLE, HINDU CHIMPO KA MOHALLA, G.S. ROAD , BIKANER, RAJASTHAN, INDIA - 334001. there is mr. firoz who is actually a vendor of naaptol. his number is [protected]. he contacted me and said that you open the mobile box so we cant able to replace this. now tell me without opening the box how come i know that what is in the box.


anyways i send this product by first flight with the vendor phone number mentionend in the address. it costs me Rs. 60/-. he refused to take the product and product came back to me on 15th of sep 2010.


now again i intimate this thing to naaptol. they said now again send the product from blue dart and it costs me Rs. 200/- . i send it on[protected]. they attempted 2 times to deliver the product but mr. firoz again refused. i get the same product back without any change.



i contacted for this to naaptol on 28th of sep that again he refused to take the delivery. now they said that ur complaint is registered and now their admin level staff contact me soon but till now i didnt get any call or email from naaptol. till today 23rd of nov 2010 i didnt recieve any call from their side.


sir nw i am very much frustrated from naaptol and store 24.

they are fraud and making fool o[censored]s.

i want my money back. please solve my problem.

RAVI SHARMA
order no. 820677
email :- [protected]@yahoo.com
M. [protected]
#49, huda-18, yamuna nagar
haryana