I traveled by Neeta's Buses while i was in India from Pune to Mumbai a few times and here are my observations:
1. AGENTS PROVIDING FAKE INFO - The agents and dealer of Neeta do not have proper communication with the Main office. They provide wrong and fake information to make money and sell tickets. I was told at wakad neeta office that the Pune-Dombivli bus goes to Kalyan Ramdev Hotel, so i went ahead and bought the ticket. When the bus came, the driver denied to take the bus to kalyan and said it takes halt at Dombivli for 2 hours.
2. AGENTS FAKING WRONG PRICES AND TAKING COMMISSION OVER THOSE PRICES - Agents take 20-30 Rs extra for Neeta bus trickets and then charge commission on that ticket. Neeta should print pamphlets of Neeta's time table and prices.
3. AGENT FAKING WRONG TIME OF THE BUS TO BAG IN THE TICKETS - Agents and offices at Neeta have terrible service and instead of proper transparent information, they give very vague info like "Bus will come in 15 min" in spite of the bus has still 30-45 min to come. The whole objective is to bag in the tickets even by deceiving customer.
4. ZERO COURTESY - TERRIBLE SERVICE
Most of the dealers and operators at the Neeta offices are very less educated with customer friendliness, serviceability, courtesy and politeness. They are rude, ignorant, provide vague information. They don;t understand that they are representing Neeta's brand name. They need to be educated properly.
SOLUTIONS: I see two solutions to this from Neeta's management:
1. Neeta should make sure that the time table and detailed routes are printed and updated on their website along with the ticket price. Also they should demand that their dealers display detailed pamphlets of Neeta's time table and prices.
2. Neeta should enable online ticket booking of all routes and take just printouts of the ticket like irctc railway booking. Most of the major bus services around the world have these facility and they save tremendous amount of money that Neeta wastes on sync up calls.
3. Educating all the employees and operators at all offices for customer friendliness, serviceability, courtesy and politeness and about the routes and concrete information.