[Resolved] NEXT Electronics — Product not delivered | |||
Hi, This is with regard to the purchase of Samsung 40” 6series LED TV at Next outlet at Ambattur, Chennai, Tamil nadu. I had a very bad experience there and it has caused me losses also infact, interms of losing my new year offer from Samsung againt this product now. It started like this, I have booked this TV on 31st Dec 2010 with a prepayment of Rs.29,270/- and balance in installment through Sriram finance and the same go approved the same evening after all the verifications. Evening I checked with the sales guy Magesh and he ensured to deliver the TV the next day I.e. on 1st January 2012 and I waited till that evening and checked with them and they still said that it would be delivered by 11:00Pm the same day and finally it got postponed to the 2nd jan 2012 by his Manager Gopi. Again it went on to that evening by giving reasons as Samsung has no stock with them and they are arranging from Mumbai and it will reach me on 4th jan 2011 which also failed by them by providing one more commitment to deliver the TV on 6th jan 2012 along with additional gift to me. 6th also they failed by saying that they received that material at their store at Purashavakkam bu they didn’t have driver to pick up and they said for sure they will deliver on 7th Jan 2012 and the same story was repeated on 7th Jan also and finally I got to know that they didn’t have fund to get from their store and hence the delay. Hence I cancelled my order and got my prepayment from them. Is this the way a customer to be treated, the day I went there to cancel the order, could see about four of other customers also finding the same problem with them with improper and irrelevant answers to them. I am so frustrated with this type of bad deliverable and bad commitment from Next and it has infact spoiled the new year begining to me. So, dear ones pls do not go to NEXT and spoil your intrest on buying a product for your sweet home. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear customer
Thank you for writing and sharing your concern with us
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Thank you for writing and sharing your concern with us
In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Dear Concern,
I've placed an order in NEXT Electronics online store for HTC one X plus mobile phone. I paid the bill amount by net-banking and the same is confirmed by the store.
Order No. of my purchase is #[protected]placed on May 11, 2013 6:57:02 PM IST). I was promised that the product will be delivered within 5-7 business days from the day actual purchase was made. When i tracked the status of my order, i found that it's still as "processing" and they haven't dispatched it yet. Please help me in getting the product ASAP.
Contact info:
kartik.[protected]@gmail.com
+91-[protected]
I've placed an order in NEXT Electronics online store for HTC one X plus mobile phone. I paid the bill amount by net-banking and the same is confirmed by the store.
Order No. of my purchase is #[protected]placed on May 11, 2013 6:57:02 PM IST). I was promised that the product will be delivered within 5-7 business days from the day actual purchase was made. When i tracked the status of my order, i found that it's still as "processing" and they haven't dispatched it yet. Please help me in getting the product ASAP.
Contact info:
kartik.[protected]@gmail.com
+91-[protected]
Dear Concern,
I have placed an order in NEXT Electronics online store for HTC one X plus mobile phone. I paid the bill amount by net-banking and the same is confirmed by the store.
Order No. of my purchase is #[protected]placed on May 11, 2013 6:57:02 PM IST). I was promised that the product will be delivered within 5-7 business days from the day actual purchase was made. When i tracked the status of my order, i found that it is still as PROCESSING and they have not dispatched it yet. Please help me in getting the product ASAP.
Contact info:
kartik.[protected]@gmail.com
+91-[protected]
I have placed an order in NEXT Electronics online store for HTC one X plus mobile phone. I paid the bill amount by net-banking and the same is confirmed by the store.
Order No. of my purchase is #[protected]placed on May 11, 2013 6:57:02 PM IST). I was promised that the product will be delivered within 5-7 business days from the day actual purchase was made. When i tracked the status of my order, i found that it is still as PROCESSING and they have not dispatched it yet. Please help me in getting the product ASAP.
Contact info:
kartik.[protected]@gmail.com
+91-[protected]
NEXT Electronics — PRODUCT NOT RECD
I HAD PURCHASED A PRODUCT ONLINE FROM NEXT.CO.IN ON 18/03/2011.THE ORDER WAS CONFIRMED TO ME VIA MAIL AND WAS TO BE DELIVERED TO ME BY 28/03/2011 BUT HAS NOT BEEN RECD. BY ME YET. SO, KINDLY DO THE NEEDFUL.THE ORDER NO. IS 31337