[Resolved]  Nokia — COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE

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HELLO
SIR,

SUB: REPLACE MY HANDSET DUE TO PROGRAMMING ERROR

I have purchase new handset nokia express music 5130 during the month of june 2010, but i regret to inform that it has poor service, the FM and loudspeaker of this phone do not work from the very beginning, i didnt understand why it has poor service, please register my complaint and replace my handset.



I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working.



since the then time the mobile set is FM problems. for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.



I REQUEST U TO REPLACE MY HANDSET BECAUSE I M NOT SATISFIED WITH THE SERVICE OF NOKIA EXPRESS MUSIC EVEN FOR A SINGLE DAY. HELP ME TO MAKE D.O THAN I CAN REPLACE MY HANDSET WHICH IS NOT WORKING INTIALLY I HAVE PURCHASE THIS HANDSET JUST BEFORE 15 DAYS AND SOFTWARE PROGRAMMING OF MY PHONE HAS ERROR AS PER NOKIA CARE.







from

HERRY GULATI

[protected]

i want to change imei fornokia 6110

I also got problem in my Nokia E63. The phone was going dead frequently. the nokia service center just installed software twice and the problem continued. Then when i escalated they changed the phone.

Now with the new phone again new problem has come up, it is not charging. Is this expected from such a expensive phone, it is giving more of problem than a convenience. My old 3310 worked for 5 years without giving nay problem. Why does Nokia make such phones when it cant support it.

I am going to again send my phone for repair replacement I am so tired of all this, I need a phone that just works.

Nokia E63 — not received my cell phone

My Name is Deepak Jain, My Job Sheet Number is[protected]/100723/24
Date : 23/Jul/2010, My imei No. is [protected]
Sir, my phone is in Warranty & in my phone there is problem with incoming Audio so I Visit to Nokia Care at 41-42, 1st Floor, Opp. JMB, Oswal Complex, Sarang Marg, Surajpole, Udaipur 313001, They Tell me to receive my phone on 2/8/2010 but till now they are not giving my Mobile & said that my Job is chargeable so what
i Do now?

MY MOBAIL IS NOT WORKING NOKIA5800 NETWORK PROBLAM

Dear Sir/Mam
I visited in your nokia care centre for cell problem but your employee not given me service. there was a madem deepika tell me our server has down now we can not watch your cell because of your cell is in warranty now we are watching only out of warranty cell. there a was visited, address is
Dera Satkartar Modal Town Jalandhar Punjab


Regards
Avtar Singh
[protected]

Nokia — hands free

sir i have two nokia phone 1:- 5130, 2:- 2700 classic my two phone hendsfree model is same WH -102, HS - 125. my first phone 5130 hendfree made in china and secound phone hendsfree made in vietnam
but there sound quality is different.
WHY?

MY EMAIL :- [protected]@gmail.com

Nokia — For the most poor customer care support

To whom it may concern

Hi this is Ms. Mahua Sur Ray. I have purchased a Nokia handset on 10th April, 2010 from Ezone, Pantaloons, South City Mall, Kolkata.

> Product No: MOGSXXNK6303CSTEELXX
> Invoice no: 433030

> After two days of its purchase I found the wire of the charger has been slitted. I informed it immediately but the shop refused to help and have asked to deal with Nokia Priority
> Have gone to the Priority centre at Mudiali, Kolkata, they changed the charger and asked to do the AMC for the mobile. I am surprised why for a new mobile I need to have AMC done? Nokia supposed to have the best products

> In June my mobile got hanged when the alarm button is pressed, Noticed this matter to the Priority centre. suggested to change the the screen and again insisted on AMC. Though they have taken the cell and get repaired.

> Its only two months after that again my cell got hanged every data deleted.

> Can the authority of Nokia tell its customers why a phone got hanged several times within three months from its purchase and why the Priority centers always insisted on AMC rather than changing the set?

> Do we all take NOKIA emphasizing on doing AMCs more rather than selling good handsets?

Regards,
Mahua
[protected]@gmail.com

i am riaz. i am uasing nokia 5800 xpressmusic. i got problem last week. i gave my mobile in kukatpally, hyderabad care center. it has 10 days over. but dey didny giv my mobile. wen i will meet dem they are saying mibile not yet come from company. i am facing lot problem by this please take action. im giving my job sheet no.
[protected]/100810/20
date:10/aug/2010

Dear sir,




my self Amarjit singh s/o S.karnail singh vpo.shergarh dist hoshiarpur punjab.iam working with honda cars in dealership in service department.
today is time of compititon in all services.and i know whats value of time. or value of custmor.


sir,



iam blive in nokia since ten years.and i asked my all friends nokia is nokia. means nokia is best.
i face with first time nokia care people in hoshiarpur punjab.i bought 2700 classic from makkar palace (auth dealer of nokia)
bill no:22158 kotwali bazar hoshiarpur.imei code:[protected] . from last month it comes to be hang.after that i took my mobile to nokia care center at king ift shoppe near govt. colegge chownk hoshiarpur.and those people refill software aain and again.i am also a technical person, the problem is not to refill software, the problem is some another where in mobile means technical fault
i went there three times continuesly but problem is still there in my mobile.my mobile complaint job sheet no. is 12/433527/100727/32. i m also a bussy person.i does'nt have time to come everyday in nokia care center.so please sir tell to those people to look forword and rectifie my problem as soon as possible.
thnak you.












contact no. [protected], [protected]
e.mail [protected]@yahoo.com

I have purchase a cellphone from Nokia E63 I got a such bad handset from such a big brand of Nokia because they are not good services to the customer and I think they are not giving good handset also, but i went to 6 tims customer care with in three mothly this the Nokia phone

Hai..
i just lost my nokia 5130c xpress music on 26-aug-2010. The IMEI num is [protected]. so, i request you to please block the set as early as possible please and i hope you to do the blocking process soon please... dont neglect it please...

hi iam rao from ap my nokia n 73 is dead suddenly for no reason nokia care is not able to rectify the same can any body help me [protected]@yahoo.co.in

even i am facing the same problem from a year and half but no solution.
my cell no. is-[protected]

hope nokia will look into the matter...

Nokia E63 — poor service standards

I recently had the misfortune of visiting your service centre in Parel Mumbai. I think it is RK services. At first the no. which was given out by two different galleries was printed wrong so we could not call.
First of all it is in a very dingy place with no proper parking. Then there was no boards announcing that such a facility exists.
Once you are inside there is no reception. You are supposed to find out your self how to proceed as the staff sits caged inside a glass cabin.
Apparently the next step is to take a token no. However, the machine did not function and on asking around I found that it had been so for a few days. Post that I would assume that there would be some way to announce which token no. is to be served. Since there is no receptionist, I assumed it would have a fast food joint style token announcement board. However, no such board was visible.
I had gone there with a problem that my Nokia battery has started draining out very fast and does not last for half an hour also, which is very unusual. The guy opened the phone in front of me, checked the hardware and declared it to be a problem with the battery without ever checking software issues.
I went and bought another battery. I found that it was also draining out on stand by mode in a couple of hours.
I do not want to have the ordeal of visiting this service centre again. Can you let me know if there is an alternative facility in South Mumbai.
Also, it is worthwhile to mention that while there I heard two women fighting with the center over the fact that no one picks up the phone. So everytime they have to make a personal visit to inquire whether the phone has been repaired or not.

I have been a regular Nokia user and this is probably my sixth nokia phone. But if this is the state of services, I would need to rethink buying again

Now Nokia are selling sub standard sets in india. it hangs, not work and very poor service . I am thinking to lodge a case in consumer court.

I agree with you. Nokia's afterservice is not satisfactory. My Nokia 2300 used to switch off every 30 seconds automatically. Nokia Care is saying it is unserviceable.
Kewal Koul

Service Centers lile in Lucknow are not cooperating and behavior as also not good. to rectify of thing another problems created and lately asked for extra charge.

Nokia — False advertising

To Whom It May Concern,
Kindly we are receiving messages that we have won a prize and to claim send email to _______- Nokia 144th Anniversay, has it been this long.

is this some sort of scam they are using Nokia logo and website.

please advise at your earlies [protected]@hotmail.com

is this a virus.