[Resolved]  Nokia — COMPLAINT ON NOKIA CUSTOMER CARE AND SERVICE CENTRE

Nokia 7310c Mobile — Proper Service not being provided since i purchased & now the Mobile is not getting reparied

I brought a Nokia 7310c mobile in October 2008, Since then after every 2-3 months i was visiting Nokia service center for technical problems (Repeat problem). Even the Nokia service center Engg told me that there is some issue with this Handset. now it almost 1.5 years and i have visited the Service center 5-6 times and even i have asked them to change the handset as the problem is occuring again and again but they were assuring me everytime that now this will not happen again. 1 week back again i have given my handset for repair (same issue), they took it and gave me a estimate of 1800/- INR (last time it was 1400/- INR). after a week...i.e. today i got a call that we can't repair it and pls collect your handset in th same condition. Now i again asked them to change my Hand set as i am having this issue since i brought this Phone and i have also raised this issue and requested them to change the Mobile set. But they are saying it out of warranty and they cannot help.

Pls Advice

My Name is Renjith ManoharanI have purchased Nokia N79 on 13.010.09 with IME no [protected]. I have registered a complaint with problem my phone LCD disply light off after coming time not clear,

I have taken Nokia because Nokia is the one of the finest Mobile but now after buying the Mobile it has given me lots of Problem. Infact now I can Compare my Nokia mobile with the China Mobile I think Chine Mobiles are not only good in performance but they are Cheaper also as compared to Nokia Mobiles.

So please look into the matter seroiusly as my Warranty Period is Coming to end & after the period is over they will say that your Warranty Period is over.

I request you to give me a replacement as it has given me lots of problem & after making complaints I have not got the proper Service.

Waiting for a Positive Reply from your Side

Thanking you in advance,
[protected]
Renjith Manoharan

i am shashikant sampat vishwakarma i have purchased E63 handset which is stil in warranty period i have problems with the day i have purched this handset now my resent problem is even though my handset is in auto answer the handsfree doesnt get on nor cn i on by the handsfree recevier i hand given the handset to nokia customer service on 5th march 2010 and i received it on 12th march 2010 but stil the problem is not been solved i wil be thankful i[censored] please take some action as soon as possible
the details i am giving below
Aditya telecom
shop no 4 L.B.S marg sarvoday hospital bus stop
ghatkopar W
mumbai
Email [protected]@nokiacareindia.com
job sheet no[protected]/100305/8
IMEI number [protected]
complain no 1-[protected]
mobile no 91-[protected]

Nokia — NOKIA SERVICE PROBLEM

I have an Airtel mobile prepaid connection. My mobile No. is [protected].
For the last 3/4 days I am receiving messages that " You have been renewed........... You have been charged Rs............." and they are deducting the amount from my mobile phone account. I have stopped all the internet facilities from my mobile and even then I am receiving this type of msg. and they are deducting the amount. Today also they have deducted Rs.3/- for the subscription. I have complained to the Customer care 4/5 times but, I think, they are unable to do anything on this.

Please do the needful immediately and confirm to my above e-mail ID.

Thanks.

P.MOHAN DAS

i have purchased a nokia model 1661 on dated22.11.2009 but now on dated 05.03.2010 it is not working nothing is happen with this mobile like water damage, put down from hand . it is not switching on. then i went to your nokia service center unnati costomer care Jaipur the service man said that it is water damage problem but it was not then he said i have to pay Rs.480/- i was agree but again when next day i went there then he said it is not possible to repair it . so which warranty you give one yaer or six month with the nokia cells. i belive in nokia but now i will for not accept it.

i have the problem in my mobile Nokia1661 it is in warranty period there is no such major damage as depending you not accept to repapir it. but your service center is not able to make it rpair what i should do. my conect No.[protected]

we had purchased NOKIA 7610 supernova IME No. [protected] from RAJ HANS PHOTO CENTRE SCO 4, SECTOR 17-E, CHANDIGARH bill no.RHP/09-10/41830 dated 17-AUG-2009 ..after payment i noticed that that pack is not sealed n i i refused to accept the pack as seal is broken..then the sales girl tried to convince me by showing other packs which are not sealed n saying that we sell packs like this only as when customers came we ourself open seals to show them n it is not always that customer buys the product n this is the only reason behind ourselling unsealed packs..same girl demonstrated opening n resealing of fresh pack...the owner of shop..some old man said...aap to aiyee hi vaham kar rahe ho sadaa to market mein naam chalta hai..koi problem ho to hum yahin baithe hain...since no other option left we were forced to accept that..few days after same cell started troubling us..slow internet speed, headphone not working properly, no voice clarity, ..charger stopped working n finally cell got hanged up ...n got dead...now when i ringed up this nokia priority regarding this...these ppl were ridiculus.. some MR VIKRAM told me that they cant do anything as they only sell new cells n repair of those defective pieces is not their responsibility n asked me to go some nokia care to get it repaired..these dealers are befooling people under the tag of nokia priority by selling unsealed packs...strict action must be taken against such fraud ppl...we willn ever buy any nokia phone in our life again becoz of malpractices of such fraud nokia priority dealers

nazia
[protected]

my bro bought Nokia 5800 in Saudia Arabia n send it to me in India, vIn my handset display lining prob, n here nokia service centre don't agree to rapair him, hi said his waranty not applicable 4 india, But Nokia is a internatinal company, so i wanna just confirm waranty will applicable 4 in India or not... if not then tell me why...?

I am Lali Choudhary, me and my wife purchased the Nokia handset 7210C on 28/02/2010 and the IMEI No. [protected] on 15/03/2010 my handset suddenly switched off.
I thought low batter I charged 2 to 3 hrs but my set was not getting on. So on 16/03/2010 we gave this handset to your authorized service center at Nokia care, Basanti Complex, Machhali market, Ramchandrapur Bharaopar Bihar Sharif, Nalanda, Bihar-803101. Then consumer has been reply that the mobile battery is not good. so battery have to do changed in 15 days. and misbehave with me. I face many problem. please solve my problem. and confirm me.

i have nokia 7210 supernova. its worked super before. but wen i start using games r application. its suddenly gets restarts. now its totally restarting. i can't use my mobile. so please do needfull. thak u

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Nokia — Fwd: complaint against my mobile phone

hi. i have nokia 5800 express music phone which i was bought in oct.2009. its having problem dat is it not getting charged .before sum days n i submitted my phone to d nokia care centre which is at east paten nagar i submitted it atleast 3 times but d guys didnt find the problem 2 times i sumbit the phone battery n 1 time my phone last time when i was submit my phone the gubmiuy said sir i think ur battery again gaving u problem so ill recieve again ur battery i already submitted once before but its not the battery fault.dat time i was said him day plz recheck my phone he said no sir ur phone is fine nw today 26/03/2010 i got my battery back again n my phone get again the same problem see its 2 time as i spend in ur customer care but i i think u guys dnt do ur work properly i m very frustrated n i[censored] dnt do any thng i ll go too the consumer court... and i m going 2 submit my phone again tommorow 27/03/2010 .plz look into this matter as early as possible.. i ll mail u my job sheet tommorow i[censored] didnt do anythng ill surely do the one step aheadhi. i have nokia 5800 express music phone which i was bought in oct.2009. its having problem before sum days n i submitted my phone to d nokia care centre which is at east paten nagar i submitted it atleast 3 times but d guys didnt find the problem 2 times i sumbit the phone battery n 1 time my phone last time when i was submit my phone the gubmiuy said sir i think ur battery again gaving u problem so ill recieve again ur battery i already submitted once before but its not the battery fault.dat time i was said him day plz recheck my phone he said no sir ur phone is fine nw today 26/03/2010 i got my battery back again n my phone get again the same problem see its 2 time as i spend in ur customer care but i i think u guys dnt do ur work properly i m very frustrated n i[censored] dnt do any thng i ll go too the consumer court... and i m going 2 submit my phone again tommorow 27/03/2010 .plz look into this matter as early as possible.. i ll mail u my job sheet tommorow i[censored] didnt do anythng ill surely do the one step aheadhi. i have nokia 5800 express music phone which i was bought in oct.2009. its having problem before sum days n i submitted my phone to d nokia care centre which is at east paten nagar i submitted it atleast 3 times but d guys didnt find the problem 2 times i sumbit the phone battery n 1 time my phone.last time when i was submit my phone the gubmiuy said sir i think ur battery again gaving u problem so ill recieve again ur battery i already submitted once before but its not the battery fault.dat time i was said him day plz recheck my phone he said no sir ur phone is fine nw today 26/03/2010 i got my battery back again n my phone get again the same problem see its 2 time as i spend in ur customer care but i i think u guys dnt do ur work properly i m very frustrated n i[censored] dnt do any thng i ll go too the consumer court... and i m going 2 submit my phone again tommorow 27/03/2010 .plz look into this matter as early as possible.. i ll mail u my job sheet tommorow i[censored] didnt do anythng ill surely do the one step ahead (last time battery job sheet no is[protected]/100320/8) i forgot d back one job sheets no but ill find them n send it 2 u soon



name-mayank goel
mobile number-[protected]
product code-0575590
device serial number-[protected]
device-nokia 5800 express .music

i had posted a complaun before also regarding my nokia7210 supernova moel its in warrenty period till nw.the handset has been to bangalore service centre for atleast six times buut the problem has not been solved .two days again same prblm again given in ithe service centre in hubli karnataka.my purchased bill no.2749 on dt.27.03.09 from kamakshi at vidyanagar.plse look in d situatation and plse suggest me .does the company doesnot replace d handset if iys under warrenty .problem came six times

I am Dalip Singh. i purchased a new nokia 3110 six month ago and now it was creating aproblem and whaen i asked the nokia care sec 35 a i give my hanset to repair on 22nd march 2010 and now today is 27th march they are not able to repair no one is able to repair my handset please replace it with a new handset of 3110. I think u will take a serious action.I want the handset with in a three days because I am going to manali on 1st april 2010.It is very urgent for me I[censored] are not able to repair it please replace it with a new handset till the evening of 1st april 2010.

Nokia 5800xm — care protect still not activated

i was payed 535 for extend my phone warranty 5800, 4 month has past still not activated on my handset

it was sasaram nokia care

Nokia Care — Nokia does not care for customers

I had very frustrating experience with Nokia service today. I wanted to claim warranty on two of blue tooth devices I had bought in last six months. When I visited the Nokia care center in HYD, they refused to provide support because they wanted a photo copy of original receipts. This is in spite of me having the original receipt and products in good shape. It looked as if they are just trying to find a reason for not providing support.
I called their call center too – he sounded no different than the tech support folks in Hyderabad. In fact the guy said "this is how nokia works" . When I asked to connect me to his manager, he says manager is not available.
Finally I threw the devices on the face of the Nokia care folks and gave up any hope of replacements.
I have decided not to buy any Nokia products from now on.

Dear sir,

I am not satisfied with the service of AA Electrocnics you Nokia case in Amritsar. Who have not pick my phone for the last one hour . He suggested me to call in our office at 4.30 pm on 3.4.2010 to know the positition of my cell phone. But more than 2 housr they not pick any phonecall .

i had purchased nokia E66 in tumkur nokia showroom bill no 7460/30.03.2009
after 1 year i mean on 31.03.2010 i got some problem in mobi;le and went show room i asked about my duplicate bill by told bill no but he gave bill no7461/30.03.2009
and they answered me rudly to give warranty for one day plse admit this complaint
and help me

I have purchased nokia 5800 xpressmusic on 09 April 2010 in dehradun nokia showroom. PC suite of 7.1 something installed in my laptop, but mtp device drivers does not support and i have search in internet but no solution not found. please send mtp device drivers and i can use phone with pc suite pl need to some help me my mobile number [protected]