Regarding my cell (5200) - Nokia
Sir this was the mail i had send to the nokia everyday for a week but they did not give any reply.
The mail as follows...
This is with referance to your present Job Sheet No. 061434038/070920/46 dated 20/Sept/2007.
The Problem is as follows.
I Mr. Elvis Fernandes purchased a new Mobile cell on 12/03/2007.
Make : Nokia GSM
Model : 6085.
Tax Invoice No. : 1013
ESN No :- 353228012599940.
Cost : Rs. 6750/-
Exactly After 3 Months the display of my cell went OFF.
On 14/Jun/2007 I showed it at your L3 branch at Ghatkopar east.
After Inspecting it. They said that they can't solve the problem at their end
so the cell will have to be sent to the Head Office (L2). I was told that the cell will
be back after 8 to 10 days after necessary repairs. Having no other option and the cell being
under warranty i submitted it.
The Trouble begins.
Can you imagine the no off follow-ups i had to make since the Tel. No. which are provided
on the the job sheet are always busy. I had to literaly to take 4 Half day leaves for the follow-up.
I eve had a talk to the Bangalore office, where they told me that i should ahve got my cell within 15 days.
what soever the problem might be.
My last follw-up was on the 24/Aug/2007. Where i was given another in replacement cell
saying that my original cell (6085) is not repairable. I excepted this cell.
Exchange Note - Job no : MUMO163777
Make : Nokis GSM
Model : 5200
Present Cost : Apprix. Rs. 5650/-
ESN No :- 352774014741775
Unfortunetly i had lost my old battery (BL-5c). Therefore i had to buy a new battery (BL-5b) for this cell.
Again can u imagine the frustration i went through when when on 09/10/2007 i put a new sim with a new battery.
I came to know after some incoming call, that the out going audio of this cell is faulty.
actually i was planing to approach the consumer forum for the difficulties i have faced and for the loss of my leaves.
But i cancelled that idea and again approched the L2 office at Ghatkopar. where again i was told the it have to be
send to the haed Office (L3). I asked for the time period and the reply was that they can't garrantee.
Then i decided that let me appraoch the L3 office myself. Since i was badly in need of a cell immediatly.
Because my my contacts were blank foe so many months due to your delay.
I had approached the L3 office keeping in mind that i could explain my Problem to a Proper concerned person.
My request was to give me a new cell of the same model immediatly since this cell alos being a new one.
As told by the L2 office was also a faulty one. I requested at the reception of the L3 office that i would like to
meet any of your Branch in- charge or so. But she said that we don't have any of that sort which is very radiculous
to know about this reputed firm. Again they were telling me to submit my cell and keep following up.
Which i was fade-up of. Keep in mind that again for this work i had to a Half day leave. and the again to collect it take another
laeve. Is this fare on your part. What if this cell again troubles in futre after repairing. Am i to keep on taking leave.
Therefore I have submitted my cell (5200) to the L2 office at Ghatkopar and i have requested them to plaese give another
New OK cell of the same model (5200) I have also submitted my previous hands free of 6085 for the replacement.
Job Sheet No : 061434038/070920/46 dated 20/09/2007. I have told them that i will not accept this cell after reapairing to avoid
future problems and to take some drastic steps.
It is my kind request that i be given a new fresh cell of the same model (5200) with its hands free.
And please do some analysis has to what is going on regarding u r Customer Service end.
Thanking u in Advance.