Onida — Onida A/C worst service!

Address:

Chennai, Tamil Nadu

Irresponsible Service!!! none of the email address are working...

I was given [protected]@onida.com, [protected]@onida.com, [protected]@onida.com... none of them work!!!! extremely frustrated with this ONIDA COMPANY!!!!

From: Surender Kumar <[protected]@ymail.com>
To: "[protected]@onida.com" <[protected]@onida.com>
Sent: Thursday, February 7, 2013 7:02 PM
Subject: Worst Customer Service!!!

Dear Mr.G.Sundar,

I'm extremely frustrated about Onida and thus, I'm writing you to report my deep grievance with Onida Service center and the WORST SERVICE that I ever had with any company. All my friends and acquaintances advised me to NOT buy Onida product as it is an Indian product and so you will never get a good service.. I ignored them and trusted Onida being the product of India, I truly hoped you will prove them wrong.. But now I completely REGRET of buying Onida product despite their advises and I now 100% believe why people say that and DON'T buy or even recommend Onida product to others.

Onida doesn't care about their customers and has simply outsourced its valuable customer service to someone who doesn't even know what a good customer service is eg: Mr. Rajesh kumar from Spotcoolingsolution. Honestly these things only make the over all sales of Onida poor compared to other brands (Samsung, LG) though their products have issues they are always ready to provide a very good customer service and always care their customers.. Unfortunately, it is completely missing from Onida service centers.

For your record, I'm producing a few of the complaint numbers that I got whenever I reported an issue.. All these issues happened in just 1 month of time and the 3rd one is still pending for MORE THAN 60 DAYS..
[protected]
[protected]
[protected]

Phone numbers I dialed:
[protected] Helpline (totally useless as they only ask to call the local service center and don't give a solution)
[protected] - Mr. Chidananda (number is not in use)
[protected] Spotcoolingsolution that I called nearly 50 times (I've the record that I can produce)
[protected] -- Mr. Rajesh Kumar head of Spotcoolingsolution.
[protected] -- Mr. Surya from Spotcoolingsolution

***IMPORTANT***

I bought this A/C only for my computers as they run 24/7 they require some intensive care but having paid more than 25,000 for something that do nothing than just occupying some space in the room then why should I have that product at all...PLEASE TAKE THIS PRODUCT AND REFUND MY MONEY!!!!!! I will by another Samsung product and I will be tension free once and for all...

I have enclosed the email below that I received from Mr. Rajesh (after I insisted him several times) promising that he will fix the Back panel on 02.02.2013, ref
Model no; S318DMD3... that eventually didn't happen as usual.. Every time I call them most of the time I will only get a Busy tone or I will be disconnected after a full ring Or a person will attend to just give me a false promise that someone will call me back in few mins which they never did.. I'm totally sick of your service and I really don't want your product anymore!!!!

I have 3 products of Samsung including TV, Fridge, Computer and a LG washing machine for about 6-7 years now.. I never faced this kind of worst customer service from them.. For the first time I bought Onida with lot of hesitance and you proved your quality.

I initially thought of extending my warranty but now I'm really afraid if this would be your quality of service and if this is how you treat your First time customer whose product is under warranty then I can't even imagine how bad the service would be if my product warranty expires.

Honestly, I don't even want to service this product because I'm not really sure what other issues are awaiting to hunt my wallet when my product is out of warranty.. I haven't turned ON this A/C even once ever since December 2012 and I'm sure if I had used this then I might have added few more compliant numbers above.

I never had any intention to make this issue an official one but the kind of service I received from Onida made me to do this.. I've also wrote about this on www.consumercourt.in.

I hope this email will reach you and would receive a response soon..

regards
Surender Kumar
Mobile: [protected] / [protected]
Home:[protected]


On 31 January 2013 19:09, Rajesh kumar <[protected]@gmail.com > wrote:
Dear Sir,

The below model of spare is not available right now, we can arrange
the back panel on 02.02.2013, ref
Model no; S318DMD3,

Thanks & Regards
Spot Cooling Solution
Chennai-600087
[protected]