Airtel Complaints & Reviews

Am using AirTel Prepaid mobile service for past 6 years. For My mobile No.[protected], for last couple of month account balance have being deduced automatically stating VAS - Easy search has been used. I was not using any of the VAS services. Amount has being deduced without any my knowledge and not got any intimation(Not got any prompt messages or SMS regarding this) about amount deduction. I was unaware about this services and amount has been debiting constantly from my account.

When i accidentally checked on (17/11/2012) about last 5 value added service details, I was shocked to see 1.5 Rs has being deduced constantly for past few days. I am unaware totally how much amount has been debited from my account till now.

I contacted AirTel customer care on 18/11/2012 and notified about my problems.Ref.no.CBDWP[protected]. But again on 19/11/2012 an amount of 1.50Rs has been debited for using VAS Easy search. Again i Lodged a complaint with them Ref.no.CBDWP[protected] on 20/11/2012. again on 20/11/2012 and 22/11/2012 amount of 1.50Rs has deducted from my account.

when i tried contacting AirTel Customer support on 22/11/2012, I could able to Connect them. Again i lodged a complaint using another mobile (could able to contact now. How weird!) Ref.no.CU[protected].

Really Fed up calling them and they could not able to resolve my complaint. even i contacted their Zonal officers and yet my issue is not been resolved.

Am using Nokia 6030 which do not have any advanced Internet options but GPRS settings. I have change all my setting such that none of my configuration pointing AirTel mobile office settings. Also have Made service messages option OFF. There is no possibility of connecting to GPRS.

Please help me in resolving this issue and credit all my debited amount from my account. I don't know how much amount they will be debiting in future until issue resolved completely.

Sir,
I am fed-up with the automatic activation of VAS services and deduction of my mobile balance money by airtel prepaid mobile service. please help me.
First, on 12 Nov 12, at 4.11 pm , I got a message that I have been forcefully activated with "ASK AN EXPERT" service and Rs 30 has been deducted from my balance. I have complaint regarding this at 198 and request them to unsubscribe from this service and refund me deducted amount. After this call, I received a reference no. "CBDCC[protected]" but could not get my deducted amount back till now.
and today again,i.e. on 22 Nov 12, at 9.25 pm , I got a message that I have been activated with "GOLF CLUB CLUB_30_20" service and another Rs 20 has been deducted from my balance. I tried to complaint regarding this at 198 but could not complain because on dialing to 198, i have not been connected to customer care representative. So I opted to complain through you sir.
please, help me in getting my amount back.
one more thing I want to tell you sir that I have registered my mobile no. for NDNC in fully blocked category on the first day of my this sim purchase i.e. on 06 Nov 12. but still i am being disturbed with flash messages and company offer messages. Please help regarding this also.
Thankyou,
hoping for quick response!!!

These guys messed up with my prepaid account, the number originally a postpaid converted to prepaid using for the past 5 years shows in record as somebody else name and that was my problem. Countless visit to the Nodal office hyderabad & numerous calls to the incompetent **ucking customer care executives nothing helped but added to my frustration with airtel. I have had bitter experiences with other airtel services also (digital TV, Internet connection) all sucks!!!
A backoffice data entry error which instead of getting corrected immediately you people have not addressed it even after my repeated submission of all the related documentations.


Number is :[protected]

I will do what I can to malign Airtel.


Copied some of my email conversations with airtel


[protected]@in.airtel.com
Oct 26

to me
Namaste!

We understand from your previous e-mail, expressed concern regarding wrong name updation for your airtel mobile number [protected] and service rendered for you.

Thank you for your email to airtel and the opportunity to assist you.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We request you to revert with the screen shot of the wrong name updation in the airtel account for further action in this regards.

We hope that we have been able to assist you suitably.

Please do to write in for any further assistance.


Yours Sincerely,
Srikanth N K
Customer Care
Bharti Airtel limited

Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A8EB15629BFC 0 0 4 E78808A8BF0117497F6 362E67294F71C7B99F2157799FC1F6990F0137F[protected]&refno=Qrc2251012111027116...⇄



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@in.airtel.com
Cc:
Sent: 25/10/2012 11:22:26 AM
Subject: Re: ESCALATION: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN RECORDS [|BAL|Qrc122101212100011575750|]

I still don't see the data updated, when can I expect that to be done?

thanks
Rahchand

On Mon, Oct 22, 2012 at 7:21 AM, Rahchand R wrote:
Finally I got somebody to act. Thanks appreciate the reply.


On Mon, Oct 22, 2012 at 6:29 PM, wrote:

Namaste!

You wrote in on 22/10/2012 the concern over the updation of wrong name and
address and name for your airtel mobile number [protected]

We regret the inconvenience caused to you in this regard.

As per our telephonic conversation on your airtel mobile number [protected] on
the date 22/10/212, we have discussed with you regarding the concern

over updation of wrong name and address and name for your airtel mobile number.

To be informed, we have forwarded your concern regarding the updation of the
correct name and exact address to our respective team. We will reply to you by
72 working hours with an update on the issue.

We value the relationship built with you and trust that one odd, unfortunate
incident will not come in the way of this association. May we reiterate that we
share your anguish and have taken adequate action to ensure the non occurrence
of the same in future.

We would like to thank you for taking out the time to voice your concern. At
airtel, we believe that our customer's feedback is a valuable input which helps
us to improve our services and ensure that we strive towards achieving customer
satisfaction.

airtel appreciates your business and always welcomes your suggestions and
feedback.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198(toll free) for any complaint. You can also e-mail at
[protected]@in.airtel.com.

If it is still unresolved, do get in touch with our Nodal Team with your
earlier request or complaint number. You may send an e-mail at
Nodalofficer.[protected]@in.airtel.com or call at [protected] from 9:30 AM to 6:30
PM; Monday to Friday.

If you do not receive a satisfactory response from the Nodal Team, you may send
an e-mail to the Appellate Authority at appellate.[protected]@in.airtel.com or call
at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would
resolve your concern within 30 working days.

Assuring you the best of our services


Yours Sincerely,
VINAY A
Nodal office
bharti airtel limited

Click here to provide feedback

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=494AB7C03A5B
BDC4CB3150B5C1C0CD3255B8D9244387D23457B8DF226BADEF137290F8197B9DE42E5BA2E626&...⇄
no=Qrc122101212100011575750



[protected]Original Message[protected]
From: [protected]@gmail.com
To: Nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 22/10/2012 12:50:03 PM
Subject: Escalation: [protected] -IMP PLEASE ADDRESS ASAP-INCORRECT NAME IN
RECORDS

This is the complaint from a highly frustrated customer who had to go through
all the problems from a mismanaged, erratic customer support of AIRTEL. I HAVE
MADE NUMEROUS CALL TO CUSTOMER CARE AND I ALSO VISITED THE NODAL OFFICE IN
BEGUMPET, HYDERABAD WITH ALL THE PROOFS (ATTACHED IN THIS EMAIL).

BTW I am not able to reach the so called nodal number also as that too is a
long IVR menued number with confusing directions that finally end
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Rahchand R [protected]@gmail.com
Oct 26

to 121
Attached is the screenshot.
Can you confirm if the details are updated in other places?

thanks
Rahchand

airtel.jpg
178K View Share Download

Rahchand R [protected]@gmail.com
Oct 31

to 121
I didn't get a reply, but I got an SMS that you have replied. Farce!!

BTW I went to airtel, office, begumpet, spledid towers, and spoke to Mamata the CS agent, who originally took my papers 4 weeks back. She said by tuesday all the updates will be done. But I could still see from the website it hasn't happened.


You guys are unfathomable to the plight of a customer. Really HATE AIRTEL AND ALL IT'S PRODUCTS. WILL NEVER EVER BUY OR RECOMMEND AIRTEL .


Rahchand R [protected]@gmail.com
Nov 9 (13 days ago)

to 121
I would like to know the status. Two days back the team lead from Bangalore named Chetan talked to me got all the details and promised to get back to me as early as possible. He also asked me to drop a email to 121 just in case I need to reach him.I am concerned because there is no action yet and I didn't hear from anyone. he has confirmed & agreed to the issue that I have with & he pledged to resolve at the earliest. But nothing happened yet.

The number from which Chetan called: [protected]. Please direct this query to Chetan.

Overall my frustration with airtel has reached the epitome.
The most I can do is , I will never ever use Airtel services nor will I recommend Airtel to anyone. I will post my traumatic experience with airtel in all online forums. I will also lodge complaint in TRAI if I don't get this resolved in the next 3 days.

This is the ultimatum.


Rahchand R [protected]@gmail.com
10:34 PM (13 minutes ago)

to sunil.mittal, 121
This email is addressed to Chetan again. I am fed up!!! As expected you too have successfully retained the worst customer support experience from Airtel. Let me remind you of the promise you made to solve the issues I have repeatedly brought to you & Airtel's notice. The problem remains and I am left with literally no other option but court.
Just thought of reminding you through this mail, and for GS don't make any false assurances to customers, you are no better than the support I got from Airtel all these days.

Don't know your CEO's email id but making a wild guess and ccing him to vent my frustration and ire.

you guys suck and I warn your business will not survive if you continue this cheap tactics, poor customer support, incompetent staffs, false claims.
You guys will see the dust like the Mallya's. Waste money in sponsorship and other corporate missspends. Your system is completely messed up.

See you in court.

We just bought a new 6 month DTH package "South Value Plus 6M ADV Rent 9 HD Sep-12" 8 days back. Since we are not comfortable with the channels in the package, we wanted to upgrade to a much costlier "Magnum HD 6M ADV Rent Pack Oct-12" package. However, we are told that the upgrade cannot happen before the completion of the 6 month period of the South Value Plus package. It doesnt make sense to me that AIRTEL doesnt want to make more money with the package change. Its just plain ridiculous that a subscriber is not allowed to upgrade to a higher valued package. Could someone help or throw insights on this?

Hi,

My Mobile has outgoing calls blocked for the past 3 weeks.I was getting a message that 'Your connection is temporarily suspended for non submission of documents.Please contact your nearest Airtel Customer service center and submit the documents.The connection will be restored within 8 hours'.

I have already submitted my documents ( Airtel Application Form With Photo And Identity Proof,Address Proof...

respected Sir,
I am an Consumer of Airtel prepaid no-[protected]. Last[protected] i request MNT after some time Airtel Authority call back me by [protected] and said me to withdrawn my request but in the mean time Total Rs-120/- has cut from my A/C Balance. Why happened it plz inquary it and give me perfect Justice plz.
Dost Hafizur rahman
Vill- Aditpur
PO- Showpur
Dist-Barpeta (Assam)
mOBILE- [protected]

Dear Mr/Ms,

i am HARISH.MARADI. from Hospet.cell no-91-[protected].(Lost sim no)
i have Air tel Sim ([protected])(it will ported Sim from BSNL to AIRTEL) from last two year...... it will lost at the time of Ganesh chaturuthi in ( September month).. i will apply the application for duplicate Sim to airtel dealer at hospet With FIR police report . . . . The dealer will issued another one Sim but will not activate till day i will complaint many time to him but he will not solve my problem till day .

yours,,
HARISH.MARADI
cell-[protected]

I got a SMS from Airtel digital TV saying that ESPN sports package will be removed from my "South Super Sports" package starting 30-November-2012. But I have paid for these channnels one-year upfront. Now they are asking me to pay Rs.50 extra for those channels that are going to be removed. This is ridiculous. I called the customer care twice and was informed that I they will raise a case with backend support team. But that did not happen and I feel cheated. Airtel service has gone pathetic and they do not care for existing subscribers and customers. How do I get this resolved? I am also ready to launch a compliant with the consumer court, if required.

--Selvanambi
Airtel digital TV: Customer ID: [protected]

Sunil Mittal ji

Reg- Delhi circle

I got my vodafon mobile [protected] to Airtel and activated on 29.10.2012 . after one week on 9.11.2012 it was deactivated by Airtel. I again submitted the documents at Airtel Relationship centre, Tagore Garden Delhi-27 . But it was not restored. I lodged many complains to your Nodal officer th. E mail and FAX but they always says "WE WILL CONTACT YOU IN NEXT 24 HOURS" But actually they did not taken action on complains. They are just
drawing salary but do not working properly. Now today is 22 nov but my mobile connection was not restored by airtel. Sir, Pl. check your nodal officers. I am bearing loss due to inactive of my mobile as I am out of Delhi. I will sue for this.
'On return to Delhi I will get it back port to Vodafon
Thanks for non cooperation.

Praveen chawla
[protected]
[protected]

By mistake I made the payment of 5185 rs to Airtel on Sep 18. I tried many times to get my money reverted back for a week with no luck.
Finally Airtel accepted the refund request.(SR[protected]
The SR 46153057 was closed on 26 Sep stating that the money will be refunded back. I followed up with Airtel numerous times.

The response which I am getting now is that they have couriered the cheque on 11 Oct, I have still not recieved the courier till now.
Airtel is not providing me any courier reference and are just cheating me.

This is a big cheating case performed by Airtel, Can you please help me with this?

Payment Details
[protected][protected][protected][protected]
September 18 AMEX EPAY - AIRTEL, - PG 5,185.00
Mam[protected]
Reference : [protected]

My contact details
Name : Sandeep Dwivedi
Email : [protected]@gmail.com
Mb : [protected]

No Signal
There is no signal in my TV set (Error Code-B001). It's been the case from last 6 days.
When contacted CC, they give a complaint no.26132793, an acknowledgement mail and the airtel's local office contact no.Contacting the local office..no one ever attended the problem.

Is there any one to resolve this & help me out of this trauma.

Sandesh Naik
Customer Id-[protected].
[Complaint comments]

Dear All,

I am also facing the same problem as many others AIRTEL pre-paid mobile users. I have using the connection for a long time but surprisingly without informing anything to me or sending any communication to me, my connection has been de-activated.
I have logged a complaint with Airetl support and i got a message that my query will be addressed in 24 hrs but it is almost a week. I have not received any information on this.

Request reference number - PR[protected]

Till now i had very good impression about the service provider but looks like service lecvel is reducing everyday.

Regards
Satya

Hi
I m Murtuza, My mobile No is [protected]
Sir, I often call to airtel care but I never got satisfactory reply. I think airtel care officers are not botherd to help customers. They are just enjoying at care centre. My findings through conversation with airtel care are that airtel care executives are lazy, stupid, non cooperative, and having lack of proper information. I appriciate airtel for its service and rents but I really want to abuse airtel care executives. Think over it that airtel service is good but people are not getting proper informations from call centre, then what is use of good service if custmoers can not use it properly. If I were director of airtel then all airtel care executives would have been suspended. I have decided that I will report the matter to airtel HIGHER AUTHORITIES if the same is going on. AIRTEL is not paying them for non cooperation with custmers.And they should know it all payments are adjusted through customers.U should know it why I m frusted on care centre because I had called airtel care many times. I have first reliance network but for better servce i have teleport my number to airtel 07 months back.
It took me a great pain to this task and at last is was done and i become a customer of airtel but since that time till today my sms incoming and outgoing is barred and i am really not listened by any one at the company since last six months. pls help me out sir.
thanks Sir

Airtel TV will stop airing sports channels (Economy sports pack) such as ESPN, Star sports & Start cricket. I have already paid for the whole month (which starts from 8th) & now got the SMS that ESPN & Star cricket will be suspended on 30 Nov 2012.
I really feel cheated how can they stop my services while i have paid it in advance? In consolation they are giving Sony Six & some other channel which i have not even heard the name.
I have called the customer care & spoken to some senior person that how can he justify this? He was answer less.
This is really shameful ........... & I am thinking to move to the consumer court & requesting all others who are facing the same issue to file the case against the fraud of this company .... Shame on Airtel.


Sachin Bhardwaj
[protected]
Customer ID no: [protected]

hi sir i have airtel pirpaid number [protected] call detail incoming and outgoing detail nov 12,13date2012 please sir send my email [protected]@ymail.com

T.Thiyagarajan
4/3,Shenbagam road,
Nalloor, K.K.-629704
Ph:[protected]
Respected sir,
Myself Thiyagarajan T working as a lecturer, I am using airtel postpaid connection No:[protected] for more than 7month they charge more than 100rs unnecessarly so decided to change my airtel postpaid connection to airtel prepaid in my nearest airtel postpaid outlet INIYATEL, No-288/1, W.C.C.Road, Opp.Hotal Vijeyatha, Nagercoil-629001.Ph:[protected],E-mail:[protected]@airtel.in, On 14th Nov 2012 They told the net work will be cut within 24 hours after that you put the prepaid sim(given by them) it will be working, And i got a conformation SMS from Airtel ie, Postpaid to prepaid conversion of your airtel mobile no.[protected] has been registered with us via ref.no.1130350. And my network also cut. But still now my Both have no net work,my no is not working And i contact customer care more than 7 times they told within 2 hours it will be cleared, then said 24 hours, after said 3days and so.. And i loss so many my offical work and i loss more than 20,000rs due to dis-connect of my network.I request you to take necessary step to solve my problem.As soon as possible.
Thankingyou
Regards-T.Thiyagarajan

I had requested for my number to be ported to Airtel from Aircel- no. [protected] on 09 Nov 2012 and got a porting code DR815687. I was contacted by a calling agent from Aircel also whom I told in no uncertain terms that I want to be ported out from Aircel. Still, my number has not been ported out from Aircel to Airtel so far.
Plz look into this matter as this is not the first time that this has happened. In fact I have been trying to do this switch since past one month ans had generated three Porting codes to no avail.

Thanking you in anticipation,


Mukesh Kumar,
Mobile no. [protected]
Alternate no.[protected]

Myself Sujit J Balekar, Financial Technologies. My 3G airtel no. is [protected], Relationship no.[protected]. I had log a call on 3 Nov. 2012 to terminate my airtel 3G connection .My case ID is 46848343 but still no any response received from your customer care. I had visited several times to airtel gallery to disconnect my 3G connection but they are also not capable to close the issue.

They are just forwarding mail to related authority, that’s all.This is all rubbish thinghappening to close the connection. I had also paid my last month due, but they are still generating bill . I don’t want to get any more bill for the period of this month as I log complaint before the next bill period.



Before that I had launch complaint regarding bad signal of 3G services at my place (Naigaon, Dadar (e) ). But not solution provided by customer care. At last I decided to terminate the connection.

I had requested for "broadband connection shift" to my new house, for which I got the info from Airtel saying "there is no provision for shift, so they will have to disconnect", and its successfully disconnected.
There were lots of calls from Airtel, and I was even told that there is no due amount that I will have to pay, after 3 months, now they come back to me and say there is a months rental balance from my end....

And they ask for some reference number, is it my problem....!!!!

Why cant Airtel provide right information?? different Airtel engineers/cust support engg will give different information.
Dont we have any work other than wasting time in such nonsense?

I have asked several times, if there is any due amount and have got confirmation for "NO DUES"....
Check things at right time, and give customers right information....

I have been paying my rental at right time, and have been airtel customer for a long time, not just broadband, but DTH and also mobile...., this kind of annoying stuff does irritate....

-Rashmi

Hi,

I gave a request on the 29th of October for a Relocation, Till date i am still waiting for a connection and now let me give you a background of it:

- Requested for relocation on 29th of October,
- for almost 10 days no one cared that they have a ticket to close for my request,
- called them again and they again said within 3 days, i will get the connection,
- Someone called and said no slots available as the box of 20 slot is now full so they can't give me the connection,
- I was told to call Customer care and disconnected which i did,
- next day, i get a call from retention team and said yes, we can give him the connection,
- again, the next day, Airtel escalation team called and said that the retention team has provided me wrong info and i can't have the connection,
- Today again, retention team calls again and says they can provide me the connection.

WHO THE HELL SHOULD I GO TO AND GET A CONFIRMATION THAT I CAN GET A CONNECTION?! I was using Airtel for almost 6 years now. I am SO SICK and TIRED of this bouncing around.

I feel like putting a legal case for all the mental harassment that i have gone through. Is there a Law in India where i can really put a case on them for playing with me like this??

ALL I WANT IS a SIMPLE INTERNET CONNECTION FROM AIRTEL!!!!!!!!!!!

If you guys are listening then I want a call from Higher Management who can solve my Issue and NOT give me assurance!...I might put this on every consumer complaint website till it reaches the newspaper and then the Airtel CEO gets to read about this and then know on how their PROFIT margin has come down.

some reference number:
21856730
24015074
[protected]
24710218
24820474
24887820

my airtel number - [protected] (check my details to get my cell number to call me back).