RechargeItNow — Didn't get Refund for failure top up transaction

Venkata Mahesh

Address:

Karnataka

Sir.

From 15-Mar-10 onwards.. I am struggling to get resolution from RechargeItNow team for my issue.

I have done topup on 15-Mar-10 for my BSNL no [protected] and didnot got the topup amount.

Transaction Details -

transaction id- 4452768
subscriber id recharged- [protected]
operator- BSNL
circle- Karnataka
purchased value MRP- 220.00
date[protected] AM

I raised tickets in contact us page of RechargeItNow as below -

Track ID- [protected]
Track ID- [protected]
Track ID- [protected]
Track ID- [protected]

Using above informaiton.. I have contacted BSNL Customer Care and they told that transaction Id is invalid.

So, I am unable to proceed further and at the same time I didnot got any resolution from RechargeItNow from 2 days.. even call from team.

Please resolve this at high priority and do the needful.. refund or credit the topup amount

Pls resolve it ASAP. Thx.

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Comments

Aman

from Bengaluru, Karnataka

I also tried to recharge with rechargenow.com with Rs.1000 but I got error message for the faild transaction.

But Money got deducted from my account. I am not able to understand now what to do in this concern.

Kindly suggest.

rehan408

Hi,

I am also waiting for my refund scince 22nd April 2010, not yet credited to my account. my mobile no on which i recharged is [protected].

anil_nanda

from Bengaluru, Karnataka

respected Sir/mam

i am a registered member of rechargeitnow.
In recent past i had bad experience wrt recharge of my mobile.

I have 4 failure transactions for which i have not received the refund yet.
According the the policy mail that i have received it should have been settled within 2 days from transaction date.
I am still waiting for the refund to happen..

Following is the details of the transaction and my account

rechargeit account - anil.[protected]@hotmail.com

Mobiles numbers which were attempted for recharge - [protected] and [protected]

Failure transaction details:-

25 May 2010 8377176-TECHPROCESS SOLUTION [protected] 25 May 2010 20.00
18 May 2010 8280400-TECHPROCESS SOLUTION [protected] 18 May 2010 20.00

18 May 2010 8274925-TECHPROCESS SOLUTION [protected] 18 May 2010 75.00
18 May 2010 8274848-TECHPROCESS SOLUTION [protected] 18 May 2010 75.00

Please do the needful of refunding these money back to my HDFC bank account.
I hope you will take this matter as a pride issue of rechargeitnow site and resolve at the earliest

regards
Anil Kumar Nanda
[protected]/[protected]