[Resolved]  RechargeItNow.com — payment deducted recharge failed

Repeated contacts with rechargeitnow.com failed to resolve the grievance. When I serached internet about this company found many complaints. Through this complaint want to reach to them one last time if they refund my money back. Otherwise will persue other options to get fair treatment. No response would mean that it is a fraud. I fail to understand why Mibile and DTH companies are tying up with such companies.
Below is prrof and details:
date time[protected]:42 PM
subscriber ID [protected] tata sky
amount 3850.00
order ID R[protected]
payment gateway CITIBANK
payment status SUCCESS
transaction ID 19852289
recharge status FAILURE

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

This is to inform you that the refund for your transaction (Rs.3850 & order id-R[protected]) has been processed from our end on 17/02/2011 and should be credited to your account within 10 working days. Kindly check your account to confirm this and in-case the amount is not credited within this time then kindly contact your bank.

Regards
Team rechargeitnow.com

I have recharge dishtv On 07/01/2012
vide my VC no [protected] Rs.200/- Order no. R[protected] recharged failure but amount deduct in my account
pse check and imdtly salutation today .