[Resolved]  Reliance Big T. V. — Worst Service: refund of deposit money Rs. 1490/-from M/s appco marketing india p. ltd.

Reliance BIG TV Ltd — Worst Services Policy

The Reliance BIG TV has the policy to contact customer care after the recharge of monthly pack, on its toll free no. But its toll free no keeps us holding for more than 10 min, which I cant afford to keep my telephone line engage. Second think its add the negative balance as soon as the due date pass, and after recharging till we have not been it touch with the Customer care, our services is not activated, automatically. So we have to always wait to get call connected to the customer care officer and till that our services remains de-activated even if it is recharge. Its very dis-satisfying, Please suggest what to do. It is creating a tension in my family, because my mom and dad, cant call every time on their so called toll free no. and keep requesting to start the services.
Regards
Haresh R Veera

Reliance Big TV — Worst service

Hi,

I bought Reliance DTH around 11 months ago but in the last 11months I had to lodge 7 complaints about there service. I had to call up there Mumbai call center which is worst where they can barely speak English or Hindi and then need to make them undersatand about the problem which I'm facing. Every other day the set-top box stops working and I need to lodge a complaint. After lodging a complaint there TAT (Turn Around Time) is 48 hours i.e 2 working days to solve the problem. But every time I need to wait for at least 72 hrs i.e 3 working days to receive a call from there so called engineers. No one takes the responsibility to solve a particular complaint ASAP. I am sick and tired of there services. Please advise.

On[protected] evening a man Named Ratan([protected]) came to my house & introduced himself as Marketing Executive of Appco Mktg. & told me that they are doing campaign marketing and take Cheque 1490/- for installation of BigTV DTH but till date he is not installed the nor he refunded the cheque amount to me . please look into the matter and ask them to installed the same at the earliest without any further action.

YOUR SERVICE VERY WORST BECAUSE I GAVE COMPLAINT FOR PICTURE QUALITY VERY BAD(PICTURE NOT COMING) FROM 27.10.09 STILL ACTION NOT TAKEN (9.12.09) IMMEDIATE TAKE ACTION, OTHERWISE I WILL GOING TO CONSUMER COURT .


YOUR REGARDS
R.PONRAJ

On[protected] afternoon a man Named Shyam Tyagi ([protected]) came to my house & introduced himself as Marketing Executive of Appco Mktg. & told me that they are doing campaign marketing and take Cheque 1490/- for installation of BigTV DTH but till date he is not installed the nor he refunded the cheque amount to me . please look into the matter and ask them to installed the same at the earliest without any further action.

Reliance BIG TV Ltd — No Service (Bad response)

Reliance Digital Tv Account No.[protected]
Service Request No.[protected] /[protected]

Reliance Digital Tv Customer Care No. [protected]
Here like me many of the consumer is facing similar kind of issues from Reliance digital tv (big tv).

My issue is, I am using a HD setup box from Reliance Digital Tv. And the set up box has some issues because of which it is automatically getting shut down. And the device is under warranty period, so they have to replace this or rectify the issues.

For which they assured to replace without any charge. And due to stock unavailability they have asked me to wait for 15 day and for which i have waited for. Now they are saying will do it but finally no result. This is a first and final complaint, after which i have to log a complaint near karnataka consumer court.

I have contacted more than 6 times to reliance customer care No. [protected]

They use to assure that with in 24 hrs issues will get resolved. When i have booked the complaint, got an complaint No.[protected] /[protected] and some more.

But still they have not resolved and non of the executive has turned up. Still for every request i have received an sms saying that my issues has been resolved to my satisfactions. About this when i have contacted to customer care, they are saying sorry and with in 48 hrs the issues will get resolved.

Similarly i spoke to 2 customer support guys, but finally no result.


This is a over committed company but doing nothing. I am really fed up.

Dear Customer,

We apologize for the misunderstanding happened, do let us know if you received your product, we will ensure that such type of behaviour won’t be repeated in future. If any query please do mail me at [protected]@appcogroupindia.in

Regards
Ryan

Complaint no 700010839 ---Samsung S5 Cash back

I had purchased Samsung S5 phone for Rs 51, 500/- at Reliance digital store at Ansal plaza, Gurgaon to avail cash back 20% offer with Citi bank. Purchase date 10-April-2014 Cash back not received.

Voltas cooler

I bought voltas coolerproduct Apr 16 2015, 10 days back I faced one problem, I raised complaint on 23 may 2016, till now my problem is not rectified, every day the guys saying technician come today End of the day but no one attend the problem till now,