[Resolved]  Reliance Communications — GPRS service very poor

Reliance GSM Service — service is very poor

Dear Sir,


i m a user of Reliance Smart GSM mobile.
i m facing a lot of problem in my connection and also
with my family's phone no's.
some times it gives the error in network connrction.
no responce,
and some times my mobile is free and when my family calls
me it say customer is busy at other calls.
and it appears for many hours.

when i chnage my smart tone*(hello tone) it did not activated at time always,
while charges is cut of dailly.and if we camm at customer care
customer care excutive did not give proper resolution and did not handled with care.
and also they also cut the calls in the midd of talk.

sunil kmuar
[protected]

my mobile has lossed no. is [protected]
i want same number [protected] allow
I have FIR Copy & Id Proof
But not allow
Please, kindly request to you
Why ?
Please Find it

Dear Mr. Deka,
Through this mail i would like to draw your attention towards the most pathetic mobile service provided by Reliance in Shillong city.In fact, Relaince becomes most unrelaible when it is needed most. Most of the time the network signal vanishes for hours together, at times the SMS service is down, and very interestingly the, mobile phone shows that "message sending failed" and the other party recives it, while the sender on his end keeps on trying to send the SMS while the other party recives the same message innumerable times, at times we, do not get the delivery reports.
Not, on only this the reliance subscriber have to dial quite many number of times to get through the so called "Customer Care" who when complained of all this have the stereotype answer of "Sir, we have have taken note of your complain and it will be forwarded to the concerned department." or "Sir, there is temporary congesation in the network, kindly bear with us."
It has become really trouble some to keep on dialing to get through, let alone to other networks but it is equally difficult to get through relaince subscribers, of 98631/32/33. and the answer is "Network busy"
Sir, we being consumers are charged for late payment of the bills, can you expalin why charges are levied when for hours services are not available.
If you remember i had spoken to you over the phone a number of times and you assured me that thing will be rectified as "Work is in progress to reduce the congesation" and the same will be fine in a matter of 10-15 days but, again a month has elapsed.
I have few questions and expect reply of the same from you end"
1. Why the relaince customers are taken for granted?
2. Why charges are levied when services are not provided?
3. What is being done to rectify the problem?
4. Why you are so prompt in calling up the consumers and stating their bill status and lethergic in rectifying the customers complain?
5. Why the customer care is so difficult to get through?
6.Why the call drop rate is so high?
7.Why most of the time the customer have to take pain in hearing the other party when you say you are providing digital clairty?
8. What is being done to rectify the problem?

I am a Reliance GSM consumer. I donot understand what type of RELIANCE GSM SERVICE? its very very poor service in Assam. my complian- voice clearity is not good, network is every time up & down. We are very engry of RELIANCE GSM SERVICE. I am so upset of your service.

Repeated complain regarding unauthorised deduction from my balance has yeilded no results. I as well as the persons available in the Customer Care Centre ([protected]) could not trace the reasons for unauthorised deduction from my available balance. Such callous attitude from a big company is truely regretable. Please give me the way to rescue my money from your clutches. My Reliance Mob. No. is [protected].

Reliance GSM (Smart) — Poor GPRS Connectivity

I am using Reliance GSM (Smart) mobile and I decide to get their GPRS service...I have pay 303/- to use this service..but till I have got a very poor performance from server..while calling Customer care they used to say that my complian would be forword to their control panel but till no proper step is taken...

sir mere is no. pe [protected] rs. 35 kas richarg karne pe 50min all india call mila but koi service nahi mil rahi hai mere sath ke dost ke is no. [protected] pe 35 ka rechar ki o bhi fals hai koi bhi call karne pe plz check tha no. u have dile bolta hai reliance wale chor hai.

Dear Sir,

I am having the sim card of bsnl prepaid connection and i am continously receiving the call from reliance cdma no.
I want to trace the call or want to find the detail o[censored]ser who is calling.
Will u please give me any detail how can i found the user name of that particular sim.
I also visit the reliance customer centre but they also refuse to help me.

Kindly help me solve my problem

Dear Sir,

I buy a new Relience GSM sim on date09-07-09 that the is activated. Now the sim is not working. if i put the sim in mobile he ask insert the sim.

what is the problem give me the solution.My Mobile Number is -[protected]

Thanks & Regards

Dipak Arya

my gsm no is:[protected]
i m a user of Reliance Smart GSM mobile.
i m facing a lot of problem in my connection and also
with my family's phone no's.
some times it gives the error in network connrction.
no responce,
and some times my mobile is free and when my family calls
me it say customer is busy at other calls.
and it appears for many hours.

Reliance GSM — Reliance Gsm Is Very Bad Service

Hello,

I am sameer pathan from ahmedabad
My Mobile No. [protected]
mene 15 din pahle Rs. 30 ka recharge kiya the usme se Rs. 20 deduct ho gaye mene customer care me phone kiya to unhone bola apka "mera gana" scheam chalu he to mene bola thik he use band kardo, unhone kaha thik he me yaha se band kar raha hoon, scheam band ho gayi. 4/11/2009 ki rat ko mene Rs. 30 ka recharge karaya to dusre din vapas 20 deduct ho gaye.
mene customer care me phone kiya to unhone bola apka payment refund ho jayega ap 30 min. bad call karo.. mene 30 min. bad call kiya to bole koi payment refund nahi hoga....

Please suggest me muje kiya karna chaiye......

Reliance GSM — Reliance Gsm is very bad service

Hello,

I am customer of reliance gsm.

mene 15 din pahle Rs. 30 ka recharge kiya the usme se Rs. 20 deduct ho gaye mene customer care me phone kiya to unhone bola apka "mera gana" scheam chalu he to mene bola thik he use band kardo, unhone kaha thik he me yaha se band kar raha hoon, scheam band ho gayi. 4/11/2009 ki rat ko mene Rs. 30 ka recharge karaya to dusre din vapas 20 deduct ho gaye.
mene customer care me phone kiya to unhone bola apka payment refund ho jayega ap 30 min. bad call karo.. mene 30 min. bad call kiya to bole koi payment refund nahi hoga....

Please suggest me muje kiya karna chaiye......

I think marwana chahiye...

yes you are right relience is fraud company... GSM is Fraud... so plz note take any body to relience GSM Card...
Usko to jan se mar dena chahiye

teri maki bho teri maki chgu

Well these reliance people are deducting amounts from your balance and say that we are subscribed for this or that even if we haven't

Aisa keval aap k saath hi nahi, almost sabhi customers k saath ho raha hai(par kuch anjaan bane baithe hai kyonki unhe pata hi nahi ki unka balance deduct ho gaya hai)

Aap reliance company walo ko phone kijiye aur apni problem phir se dicuss kijiye, lekin is baar recording karte hue...
Phir bhi agar yeh refund na kare, toh aap consumer court mein inke khilaaf case kar k in se minimum Rs50000 ka claim kar sakte hai(atleast itne toh mil hi jayenge, agar jyada ka kare toh aur bhi badiya)

Humare saath bhi yehi hua hai aur hum ne apne waqeel se is baare mein baat ki, aur un se kaha ki aap humari tarah se pura case handle kijiye aur jitne bhi Rupees aate hai, un mein se hume keval Rs 30 ka recharge karwa dena aur baaki ka amount aap ki fees...
itna kehte hi woh maan gaye aur Rs 100000 ka claim karne k liye puri file ready kar di hai, ab ek do din mein file bhi kar denge...

Main reliance GSM prepaid ka UP west ka customer hun & Date 04-11-09 ko mera account balance Rs. 118.73 tha . Sirf 5 call ke bad mera balance Rs.106.22 ho gaya. Jab maine 1.30 Pm par customer care se is bare men jankari mangi to unhone yea kah kar tal diya ki abhi apke account ki puri jankari show nahin ho pa rahi hai 1/2 hour bad bath karen. Phir maine 07:00 Pm par customer care se bat ki yo phir same reply mila. Iske bad net day jab maine 08:00 AM par bat ki to unhone
ye kaha ki aapka 04-11-09 ki opening balance 108.73 tha. Jab maine koi call nahin ki & na to koi
sevice hi mere number par activate hai to phir Rs. 10.00 extra kyon diduct hue. Mujhe maere account ki sari details [protected]@gmail.com par bhej den.My contact no. is [protected].

problem with sms sending and their delivery...

Reliance GSM — VERY BAD SERVICE

Dear Sir/Madam,
My relince number is [protected] but not working.
My problem detail as below:
1. 20Feb. 2011, I sent a sms on 1900 for portability.
2. contacted with relince retailer for new sim.
3. Received new SIM card and deposited my CIF.
4. 25 Feb. 2011, My number was deactivated by vodafone but not activated by relince gsm till 6 march 2011.
5. 6 march2011, relince was activated my SIM but again barred my services from 17 march 2011 to till time.
6. when , I contacted with relince, they replied that I had not deposited my documents and sent me a list of various mobilestores.
7. To day(8/4/2011), I have deposited my documents(CIF) third time detailed as:
Name- Ramswaroop Sharma
DOB-4/4/1979
CIF number- [protected]
Mobile no.-[protected]
Address of relince mobile shop:Relince mobile store opp hotel Niroj, station Road ,Sikar Rajasthan, pin-332030; CIOU code – RJR110032
Please sir I am waiting for yours response.
Thanks