[Resolved]  Reliance Communications — unwanted balance deduction

My airtel cell no. is [protected]
On 13 june 2009, at 9:54 AM.I've recieved a text message from the no. 64611015 written that "Thanks for using(Bollywood Fusion, Animation)subscription service on airtel WAP.You've been charged Rs 15."
But i never used WAP on my mobile.Seeing that, i immediately called up airtel customer care and i'd described my problem, immediately the call was disconnected, but my network signal was full.I thought this might be some network problem and then i called them again, and described my problem, immediately the call was disconnected again.This time i was sure that they are purposefully disconnecting the call because the airtel customer care are cheats, they are earning black profits by deducting balance amount from users no.
I was then helpless.I request you to take serious action against the company

On 26 june 2009, at 10.4 PM.I've recieved a text message from the no. 54321 written that "Thanks for using Bollywood Fusion subscription service on airtel .You've been charged Rs 15."
I have not activated this service .Seeing that, i immediately called up airtel customer care and i'd described my problem, immediately the call was disconnected, but my network signal was full.I thought this might be some network problem and then i called them again, and described my problem, immediately the call was disconnected again.This time i was sure that they are purposefully disconnecting the call because the airtel customer care are cheats.
I request you to take serious action.

I have been having same problem here. However, I have unsubscribed this 2 times and it takes Rs 3 each time to unsubscribe. But whenever I put balance in my phone, that stupid bollywood fusion thing takes Rs 15 or 30 (2x). I'm planning to move to consumer forum. Because customer care of Airtel never listens.

My airtel cells no. is [protected], [protected]

On 13 june 2009, 26 june 2009, 7th july 2009, 21 july 2009.I've recieved a text message from the no. 64611015 written that "Thanks for using(Bollywood Fusion, Animation)subscription service on airtel WAP.You've been charged Rs 15."
But i never used WAP on my mobile.They always refund my money. But i want to stop harrasment from this problem.I am helpless.I request you to take serious action against the company
Read comments

My number is [protected].

On June 16th, 17th, 24th and July 1st, 22nd i have got the SMS of same text. and last month i was charged totally 45 rupees for the same. I have reported it to customer care but no actions were taken.

Reliance Communications — UNNECESSARY MONEY DEDUCTIONS

RELIANCE COMMUNICATIONS DEDUCTS MONEY FROM THE ACCOUNT OF CUSTOMERS APPLYING SERVICES FOR DEDUCTING MONEY FROM CUSTOMERS ACCOUNT...
JUST NEVER USE OF RELIANCE

Reliance Communications — Cheating Indian Consumers for Using Reliance Network

Dear Sir

We do not understand why Reliance is resorting to fooling a customer without his knowledge. Is this the way Reliance is posting abnormal profits at their customers cost?

Kindly please note for my cell no.: ([protected]) from 25th Aug2009 you have activated voice mail without our information and request. For this you are deducting a sum of Rs.10 for every 10days.

When we called up your customer care we were told that they cannot do anything in this regard. They have merely given us complain no.[protected] after repeated arguments with senior Ms. Radhika. Your customer care also insisted that if anything has been activated without our knowledge it should have been reported then only. That means there has been deliberate misuse of systems at your end with your will.

We hope this should bring to consumer courts notice as there are millions of reliance users who are being cheated like this every month without there knowledge. A check by competent authority under strict guidance of TRAI should be done under surveillance of Central Ministry and CBI.

Reliance — unwanted subsciption and deduct balance

my name is navneet my number is [protected], i,m using this nimbers for 1 year.
right now on my number 2 service is activated at a time.
1.masti k rang.
2.radio masti
i have call more than 7 times to unsuscribtion of these service,they say it will be deactive within 24 hour but now on mobile both service is active .and every time my balance is deduct

More than 15 times i call to relience costomer care for deactiving the service
1.masti ke rang
2.radio service
but today again my balance is deducted.
Today i also call relience costomer care but they reapete the same like "maaf kijiye aapko ashubidha ka samna karna pad raha hai"
and my unwanted service is not deactivated.
Please help me where should i complain for regarding this.
Mobile no. [protected]
Name:navneet kumar
(Haryana)

Reliance Communications — Regarding balance deduction without the consent of consumer

Sir

with due respect i want to say that i'm using reliance mobile connection No.[protected]
when i have recharged my a/c with denomination of Rs. 75/- on dated[protected]. after recharging the a/c when i have checked balance was Rs. above 77 aprxx. but when i have checked yesterday the balance was Rs. (-) 7.30/- i'm sure in this period i have made the calls not more than Rs. 10/- i have made calls to reliance custmer care center more than 60 times from yesterday to Today but they are not responding properly.so kindly give me resolution regarding this complaint as soon as possible.



your truely,
Meena tiwari.

I also face the same problem - Caller tune charges are deducted automatically, without my consent. This amounts to cheating. Myself and a few others are now planning to take legal action.

dear sir,
iMy Reliance Mobile no. [protected] I recharge my a/c with 249 rc on 26 mach 2010 at 11:30 am but i charged 0.50 paise per minute on reliance mobile i am paying this since 26 march coustomer care executive tell us system is busy please call after some time please cheque my detail an give me full benifite of rc 249 coupon.

suffering from the unwanted balance deduction from reliance communications....from the last 5 months...

Reliance Communications — Deducting the money from the acc by cheating

HI,

My name is Sanjeev Khajuria, iam using Reliance GSM service

my mobile no is [protected]...I recharged my mobile for 50 Rs

and after some time i got the message that ur acc bal is low, i

checked my bal and it was 12.00 left, I called reliance customer

care abt that..they told that i have actiavated a service so they ha

ve deducted money from the acc, but i was using this phone from

the last few days only and had not used this no from more than 6

months and never acitvated any survice called " AMAZING FACTS"

The agent was very unhelpful just kept saying this service is rene

wed but when i asked when did i activate it as i know i never did,

could not give any proper answer, i requested to credit the 30.00

rupees they have deducted into the phone again, but just kept say

ing its renewed by u so cannot be done. I spoke to their floor supe

rvisor also , even he could not give any proper answer, he told me

that they had renewed this service before on 28/06/10 and10.00

rupees were deducted then, it means they have taken 40.00 from

me without my knowledge.He even could not answer when i actiav

ated the service as i knew it was just cheating , never requested

for it by SMS or by call.

I please request u to take appropriate action against this, this is n

ot acceptable at all and these big companies are making money

these days by these wrong things.


Regards,


Sanjeev Khajuria

Mobile no [protected]

Sec 8, Dwarka

New Delhi

Regarding balance deduction without the consent of consumer
Sir

with due respect i want to say that i'm using reliance mobile connection No. [protected]
when i have recharged my a/c with denomination of Rs. 55/- on dated[protected]. after recharging the a/c when i have checked balance was Rs. above 55 aprxx. but when i have checked yesterday the balance was Rs. 1.29/- i'm sure in this period i have not made any calls only use 198 Trai free call number no.. i have made calls to reliance custmer care center more than 20 times Today but they are not responding properly.so kindly give me resolution regarding this complaint as soon as possible.



your truely,
Rajneesh Kumar sinha

Reliance GSM — unwanted deduction of 30+20 RS

last month 30RS reduce in my account without information and this month 20Rs again reduce my account balance. Customer care officer also not talk with me plz back to me my balance soon

I am using number [protected] from last three years .Today my balance 15 rupees are deducred from my account.When i contacted to customer care they are saying that caller tone is activated on your number.I am the single user of this phone .If i activated this caller tone then it should be in my knowledge.

It happen so often on reliance number.There are six reliance no.i and my family is using.and this type of problem is so often.

Today when my balance is deducted then i contacted to customer care .When i asked for my balance then they forwarded the message for unsubscribtion.

So i request u to give me my balance back.

sir,
this is ashish kumar, i am using Reliance GSM connection frommore than last 1 year. but from few last month i came across that they are charging for unauthorized services. there customer care executive denied to take the complaint. Mr. Mohammad aarif ansari, one of reliance customer care executive using abusing language.
please note down my complain and help me out.

Thanks

Deducting the money from the acc by cheating
Dear Sir,

My name is Bidya Bhushan, iam using Reliance GSM service my mobile no is [protected]...I recharged my mobile for 200.00 Rs and after some time i checked my bal and it was( - )6.81 left, I called reliance customer
care about that..they told that i have actiavated a service so they have deducted money from the account, but i have never asked for any activation of any kind of service . I called the customer care agent on17th Mar.2011
The agent was very unhelpful just kept saying this service is renewed but when i asked when did i activate it as i know i never did, could not give any proper answer, i requested to credit the 45.00 rupees they have deducted into the phone again, but just kept saying its renewed by u so cannot be done. I spoke to their floor supervisor also, even he could not give any proper answer., it means they have taken 45.00 from me without my knowledge.He even could not answer when i actiavated the service as i knew it was just cheating, never requested for it by SMS or by call. They just assured me of not deduting any money from my account by chaeting.

Again I recharged my mobile by Rs.100.00 on 26th Mar. 2011 again they deducted money Rs.26.00 by cheating. Because i checked my balance while going for sleep, balance was Rs. 76.00 and when checked my balance in the morning, it was Rs. 50.00. When after contacting customer care agent again, i didn't get any satisfatory reply.Even i personally went to SECTOR-18, Noida Reliance office but not got satisfatory answer.

I please request u to take appropriate action against this, this is not acceptable at all and these big companies are making money these days by these wrong things.

If, proper action is not being taken by u, i hane another option to go for consumer forum.

Pls. let me know what action has been taken by you.


Regards,


Bidya Bhushan
C3/157 Sector-31, Noida

Mobile no [protected]

Deducting the money from the acc by cheating
Dear Sir,

My name is Bidya Bhushan, iam using Reliance GSM service my mobile no is [protected]...I recharged my mobile for 200.00 Rs and after some time i checked my bal and it was( - )6.81 left, I called reliance customer
care about that..they told that i have actiavated a service so they have deducted money from the account, but i have never asked for any activation of any kind of service . I called the customer care agent on17th Mar.2011
The agent was very unhelpful just kept saying this service is renewed but when i asked when did i activate it as i know i never did, could not give any proper answer, i requested to credit the 45.00 rupees they have deducted into the phone again, but just kept saying its renewed by u so cannot be done. I spoke to their floor supervisor also, even he could not give any proper answer., it means they have taken 45.00 from me without my knowledge.He even could not answer when i actiavated the service as i knew it was just cheating, never requested for it by SMS or by call. They just assured me of not deduting any money from my account by chaeting.

Again I recharged my mobile by Rs.100.00 on 26th Mar. 2011 again they deducted money Rs.26.00 by cheating. Because i checked my balance while going for sleep, balance was Rs. 76.00 and when checked my balance in the morning, it was Rs. 50.00. When after contacting customer care agent again, i didn't get any satisfatory reply.Even i personally went to SECTOR-18, Noida Reliance office but not got satisfatory answer.

I please request u to take appropriate action against this, this is not acceptable at all and these big companies are making money these days by these wrong things.

If, proper action is not being taken by u, i hane another option to go for consumer forum.

Pls. let me know what action has been taken by you.


Regards,


Bidya Bhushan
C3/157 Sector-31, Noida

Mobile no [protected]