[Resolved] Reliance Communications — Network Problems for my Reliance GSM Mobile number | |||
Hi, myself Imtiyaz Shaikh , having Reliance GSM connection from last 4 months,my number is [protected]. From the day I got the number there are a tremendous network problem, call drops are a usual thing for me, several time there is no network inside & nearby to my residence. I reside in Mumbai,Kurla-west , and most of my peer groups having mobile connectivity other than Reliance GSM. I had complained at Reliance Customer care (Toll Free),they had sent a SMS as the problem was solved, but I am still facing the same problem. Seeking for solution from Reliance GSM Team. Imtiyaz Shaikh [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 12 Comments | |||
Comments
Reliance GSM Mobile — problem for divert voice call
when giong to divert voice call to another gsm mobile note displayed as a........." ACTIVE DIVERT COMMENT ERROR " OR " REQUEST NOT COMPLETED"
MY MOB.NO -[protected]
please block my sim and givena alocatoin in arrah to finn my new sim with my earlier [protected] has
Reliance — network operation
i m avinash my number is [protected].i have many tricks of computer commands.cont. me fast and see my website at youravi.webs.com
Reliance Communication GSM — gsm network problem
sirThis vishal v jaiswal, I am Customer r-gsm per-paid ( [protected] )
this is my number
i am facing problem network is low-NW or u can say there is N o network
till i m login my Complaint jan 2011 ,
come time geting 2 or 1 or sometime nothing is there. And no action
taken from your side or i[censored] taken i am getting the benefit that
when i call 198 they always say work is going sir your problem going
resolve in few day or sometime 72hr
but there problem is there jan - June 2011.
ARE this problem going 2 resolve or not
( i had some voice recording of 198 CC. what they told me. and they
cant reply properly also. pls reply me so can give u that recording )
pls reply me i m witting
Detail
handset : Nokia 5130c-2
cell-number [protected] per-paid
address : round Floor, Ladiyanwala Bungalow,
Inside Sujata Building, Rani Sati Road,
Malad (East) Mumbai - 400097
r this all email.add is working
coz i send the mail on id but no one reply
[protected]@relianceada.com,
gsm.[protected]@relianceada.com,
Rcomnodalofficer.[protected]@relianceada.com
coz i send the mail on id but no one reply
[protected]@relianceada.com,
gsm.[protected]@relianceada.com,
Rcomnodalofficer.[protected]@relianceada.com
did any thing going happen of
this issue
this issue
how many days going take to resolved problem
Reliance Communication — network problem
MY NAME IS DEEP NARAIN SHARMA . I LIVE IN KARWI (DIST-CHITRAKOOT). I AM CUSTOMER OF RELAINCE COMMUNICATION.THERE ARE NO NETWORK IN RELAINCE CDMA PHONE FROM MONDAY 04.07.11 TO TILL TADAY.SO YOU ARE REQUESTED , PLEASE SOLVE THE PROBLEM OF NETWORK IN CITY, SO THAT RELAICE CUSTOMERS WILL GET FULL BENEFIT FROM RELAICE SERVICE.
DEEP NARAIN SHARMA
KARWI
DIST-CHITRAKOOT
STATE-UP
MOB-[protected]
nothing is going on
Reliance GSM Mobile — I Have Prob with this Number
Respected Sir.Reliance gsm No.[protected] Please send me details incoming & outgoing from Last i Month its very urgent this is my own number.It is very Urgent Plz Send me
My Email id - [protected]@yahoo.com
Every time R-Com say only this word just in 3day your problem will resolve problem
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
[protected]@relianceada.com <[protected]@relianceada.com> Thu, Aug 18, 2011 at 1:19 PM
To: vishal jaiswal <[protected]@gmail.com>
Dear Customer,
Thank you for contacting Reliance Customer Care.
Sorry for the inconvenience caused in this regard.
This is with reference to your e-mail regarding network coverage issue.
Kindly note that we have registered a complaint regarding this issue and your service request number is[protected]. This issue will be resolved within 3 days from the date of registration.
We value your association with Reliance.
Regards,
Anitha M
Customer Care
Reliance Communication Ltd.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com
To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.
For any queries about our products or services, please dial *333
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Wednesday, August 17, 2011 09:38 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference to your e-mail
Sir
I m facing same problem now also, When 3day will be over
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On Mon, Aug 15, 2011 at 8:18 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret for the inconvenience caused in this regard.
This is with reference to the e-mail regarding Service Issue.
Please note that, as per our records you are not having any connectivity issues. Data being escalated to CSD Head to get the matter addressed. Hence Case is closed
Regards,
Vasanth
Customer Care
Reliance Communications Ltd.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com
To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.
For any queries about our products or services, please dial *333
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Friday, August 12, 2011 04:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail
sir Mer Aftar Ali
i wil wit for 3 day thank you
On Thu, Aug 11, 2011 at 12:11 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We understand the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.
This is with reference to your e-mail regarding network coverage issue for your Reliance GSM number [protected]. Kindly note that your complaint has been registered vide Service Request ID[protected]. We are working on it and will respond to you in next 3 days.
We appreciate your cooperation in this regard.
Regards,
Mer Aftar Ali
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Thursday, August 11, 2011 09:34 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir
Mer Aftar Ali
BUT WHEN its alredy more then 7 month
On Wed, Aug 10, 2011 at 3:06 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We understand the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.
This is with reference to your e-mail regarding Network Coverage Issue for your Reliance GSM number [protected]. Kindly note that we have taken up your issue with concerned department and optimization is going on which is expected to be resolved soon.
We would appreciate your patience and co-operation in this regard.
Regards,
Mer Aftar Ali
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Wednesday, August 10, 2011 07:48 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir
customercare
Sir can u tell me(RIT) how much work complete for resolved my NP (network problem)
Wht is status of my NP pls reply me
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On Mon, Aug 8, 2011 at 12:34 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.
This is with reference to your e-mail regarding Network Coverage Issue for your Reliance GSM number [protected]. Kindly note that we have taken up your issue with concerned department and optimization is going on which is expected to be resolved soon.
We would appreciate your patience and co-operation in this regard.
Regards,
Mer Aftar Ali
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Monday, August 08, 2011 09:26 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail
SIR Mahesh Puradkar
YOUR SOON WILL COME AFTER 2 OR 3 YEAR
ITS ALREADY 7MONTH for resolving still u r say resolved soon
On Sat, Aug 6, 2011 at 5:56 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret the inconvenience caused.
This is with reference to your e-mail regarding Network Coverage Issue for your Reliance GSM number [protected]. Kindly note that we have taken up your issue with concerned department and optimization is going on which is expected to be resolved soon.
We would appreciate your patience and co-operation in this regard.
Regards,
Mahesh Puradkar
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Saturday, August 06, 2011 09:53 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir can u tell me r this problem going resolved or not,
tell me this time or just tell me R-com can't help it
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On Thu, Jul 28, 2011 at 4:17 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
This is with reference to your e-mail regarding network coverage issue. Please note that your complaint has already been logged vide Service Request ID[protected]. We are working on it and would respond to you shortly.
We appreciate your patience and co-operation in this regard.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Regards,
Namrata Bhosale
Customer Care
Reliance Communications
For further details, you can visit our web-site www..rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Thursday, July 28, 2011 07:39 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir can i know till when (time) (date) ?
On Wed, Jul 27, 2011 at 10:52 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear customer,
Thank your for contacting Reliance Customer Care.
We regret the inconvenience caused to you.
This is with reference to your mail regarding network coverage issue. Please note that we have taken up your issue with the concerned department for necessary actions to be taken. One of our executives will be in touch with you shortly.
We appreciate your patience and co-operation in this regard.
Mamta Rajguru
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com)
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Wednesday, July 27, 2011 09:02 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Re: Referred to your e-mail
sir
same word, i get from your side all time, but no help its going resolved or not give me time or just tell me R-com can't help it
On Tue, Jul 26, 2011 at 4:10 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret to incontinence caused.
This is with reference to your e-mail regarding Network Coverage Issue.
Kindly note that your issue has been forwarded to Network Operating Center (NOC) for further investigation as per your Service Request ID[protected]. We are working on it and will respond to you shortly.
We appreciate your co-operation in this regard.
Kindly be assured that we would best to resolved your concern.
Regards,
(CSR's Name)
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Monday, July 25, 2011 09:57 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Referred to your e-mail
sir
this is vishal user [protected]
where i call to ask what going on about network issue
r u all going resolved problem or not atlist tell me
On Sat, Jul 16, 2011 at 8:27 AM, vishal jaiswal <[protected]@gmail.com> wrote:
sir
your mans comes see and go
where i call to ask what going on about network issue
r u all going resolved problem or not
On Tue, Jul 12, 2011 at 9:41 PM, [protected]@relianceada...com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret to incontinence caused.
In response to your mail regarding Network Coverage Issue, please note that your issue has been forwarded to National Network Operating Center (NNOC) for further investigation. Your complaint is already logged as Service Request ID[protected]. We are working on it and will respond to you shortly.
We appreciate your co-operation in this regard.
Kindly be assured that we would best to resolved your concern.
Regards,
Rachana Bhatt
Customer Care
Reliance Communications
For further details, you can visit our web-site www..rcom..co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free)...
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Monday, July 11, 2011 06:51 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: RE: Re: Reference your e-mail
hello sir
that was your Commitment to resolved in the next 72 hours. my problem
its more than 6day but problem is there
so its going to solved or not
at-list tell r-com cant resolved
its my add
Ace Tutorials
Ground Floor, Ladiyanwala Bungalow, Inside Sujata Building, Rani Sati
Road, Malad Railway Station Footover Bridge, Malad East
Maharashtra 400097
+
i m sending my map location
pls reply
On Sat, Jul 2, 2011 at 9:01 AM, Vishal v Jaiswal <[protected]@gmail.com> wrote:
> Ok next 72hr. Let see thanks if its done
>
> ________________________________
> From: [protected]@relianceada.com <[protected]@relianceada.com>
> Sent: Saturday, July 02, 2011 7:51 AM
> To: vishal jaiswal <[protected]@gmail.com>
> Subject: RE:'Reliance=[protected]' Re: Reference your e-mail
>
> Dear Customer,
>
> Thank you for contacting Reliance Customer Care.
>
> We regret for the inconvenience caused.
>
> This is with reference to your e-mail regarding network issue.
>
> Kindly note that your complaint has been logged as transaction ID[protected].
> Your complaint will be resolved in the next 72 hours.
>
> We value your association with Reliance.
>
> Regards,
>
> Selvakumar.P
> Customer Care
> Reliance Communications
>
>
> [The entire original message is not included]
<<l2.JPG>> <<l1.JPG>>
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[protected][protected][protected][protected]
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
[protected]@relianceada.com <[protected]@relianceada.com> Thu, Aug 18, 2011 at 1:19 PM
To: vishal jaiswal <[protected]@gmail.com>
Dear Customer,
Thank you for contacting Reliance Customer Care.
Sorry for the inconvenience caused in this regard.
This is with reference to your e-mail regarding network coverage issue.
Kindly note that we have registered a complaint regarding this issue and your service request number is[protected]. This issue will be resolved within 3 days from the date of registration.
We value your association with Reliance.
Regards,
Anitha M
Customer Care
Reliance Communication Ltd.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com
To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.
For any queries about our products or services, please dial *333
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Wednesday, August 17, 2011 09:38 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference to your e-mail
Sir
I m facing same problem now also, When 3day will be over
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On Mon, Aug 15, 2011 at 8:18 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret for the inconvenience caused in this regard.
This is with reference to the e-mail regarding Service Issue.
Please note that, as per our records you are not having any connectivity issues. Data being escalated to CSD Head to get the matter addressed. Hence Case is closed
Regards,
Vasanth
Customer Care
Reliance Communications Ltd.
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com
To know your CDMA Prepaid Account balance, please dial *225 (Toll free) from your Reliance Mobile.
For any queries about our products or services, please dial *333
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Friday, August 12, 2011 04:15 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference to your e-mail
sir Mer Aftar Ali
i wil wit for 3 day thank you
On Thu, Aug 11, 2011 at 12:11 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We understand the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.
This is with reference to your e-mail regarding network coverage issue for your Reliance GSM number [protected]. Kindly note that your complaint has been registered vide Service Request ID[protected]. We are working on it and will respond to you in next 3 days.
We appreciate your cooperation in this regard.
Regards,
Mer Aftar Ali
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Thursday, August 11, 2011 09:34 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir
Mer Aftar Ali
BUT WHEN its alredy more then 7 month
On Wed, Aug 10, 2011 at 3:06 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We understand the inconvenience caused to you and take this as feedback to improve our service to meet your expectations.
This is with reference to your e-mail regarding Network Coverage Issue for your Reliance GSM number [protected]. Kindly note that we have taken up your issue with concerned department and optimization is going on which is expected to be resolved soon.
We would appreciate your patience and co-operation in this regard.
Regards,
Mer Aftar Ali
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Wednesday, August 10, 2011 07:48 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir
customercare
Sir can u tell me(RIT) how much work complete for resolved my NP (network problem)
Wht is status of my NP pls reply me
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On Mon, Aug 8, 2011 at 12:34 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret the inconvenience caused to you while using our services and are concerned by the feedback received from you. We are aware that the issues highlighted by you have been purely aimed at improving our services and to make our relationship with you last for a lifetime.
This is with reference to your e-mail regarding Network Coverage Issue for your Reliance GSM number [protected]. Kindly note that we have taken up your issue with concerned department and optimization is going on which is expected to be resolved soon.
We would appreciate your patience and co-operation in this regard.
Regards,
Mer Aftar Ali
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Monday, August 08, 2011 09:26 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail
SIR Mahesh Puradkar
YOUR SOON WILL COME AFTER 2 OR 3 YEAR
ITS ALREADY 7MONTH for resolving still u r say resolved soon
On Sat, Aug 6, 2011 at 5:56 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret the inconvenience caused.
This is with reference to your e-mail regarding Network Coverage Issue for your Reliance GSM number [protected]. Kindly note that we have taken up your issue with concerned department and optimization is going on which is expected to be resolved soon.
We would appreciate your patience and co-operation in this regard.
Regards,
Mahesh Puradkar
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Saturday, August 06, 2011 09:53 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir can u tell me r this problem going resolved or not,
tell me this time or just tell me R-com can't help it
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
On Thu, Jul 28, 2011 at 4:17 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
This is with reference to your e-mail regarding network coverage issue. Please note that your complaint has already been logged vide Service Request ID[protected]. We are working on it and would respond to you shortly.
We appreciate your patience and co-operation in this regard.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
Regards,
Namrata Bhosale
Customer Care
Reliance Communications
For further details, you can visit our web-site www..rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free).
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Thursday, July 28, 2011 07:39 AM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: Re: Reference your e-mail
sir can i know till when (time) (date) ?
On Wed, Jul 27, 2011 at 10:52 PM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear customer,
Thank your for contacting Reliance Customer Care.
We regret the inconvenience caused to you.
This is with reference to your mail regarding network coverage issue. Please note that we have taken up your issue with the concerned department for necessary actions to be taken. One of our executives will be in touch with you shortly.
We appreciate your patience and co-operation in this regard.
Mamta Rajguru
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com)
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Wednesday, July 27, 2011 09:02 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Re: Referred to your e-mail
sir
same word, i get from your side all time, but no help its going resolved or not give me time or just tell me R-com can't help it
On Tue, Jul 26, 2011 at 4:10 AM, [protected]@relianceada.com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret to incontinence caused.
This is with reference to your e-mail regarding Network Coverage Issue.
Kindly note that your issue has been forwarded to Network Operating Center (NOC) for further investigation as per your Service Request ID[protected]. We are working on it and will respond to you shortly.
We appreciate your co-operation in this regard.
Kindly be assured that we would best to resolved your concern.
Regards,
(CSR's Name)
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone.
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Monday, July 25, 2011 09:57 AM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: Referred to your e-mail
sir
this is vishal user [protected]
where i call to ask what going on about network issue
r u all going resolved problem or not atlist tell me
On Sat, Jul 16, 2011 at 8:27 AM, vishal jaiswal <[protected]@gmail.com> wrote:
sir
your mans comes see and go
where i call to ask what going on about network issue
r u all going resolved problem or not
On Tue, Jul 12, 2011 at 9:41 PM, [protected]@relianceada...com <[protected]@relianceada.com> wrote:
Dear Customer,
Thank you for contacting Reliance Customer Care.
We regret to incontinence caused.
In response to your mail regarding Network Coverage Issue, please note that your issue has been forwarded to National Network Operating Center (NNOC) for further investigation. Your complaint is already logged as Service Request ID[protected]. We are working on it and will respond to you shortly.
We appreciate your co-operation in this regard.
Kindly be assured that we would best to resolved your concern.
Regards,
Rachana Bhatt
Customer Care
Reliance Communications
For further details, you can visit our web-site www..rcom..co.in or write to us at [protected]@relianceada.com.
Dial *225 to get your CDMA Prepaid Account Balance Information.
For any queries about our products or services please dial *333 or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].
My Services
Now you can manage your account all by yourself. By logging on to My Services Services (http://myservices.relianceada.com) you can
View your account information
Recharge your account online
View your transaction history
Create / Track Service requests
SMS service commands list
Just SMS <KEYWORD> to 55333 (toll free)...
Note: Keywords are not case sensitive.
Name of service
SMS Keyword
Activate Missed Call Alert
ACT<Space>MCA
Activate Caller Tunes
ACT<Space>CRBT
Account Information
Account Balance
BAL
Last Recharge info
LRD
Information on Features
Call Divert Facility
INFO<Space>CALLDIV
Info on GPRS (For GSM)
INFO<Space>GPRS
Locate us
Check address of the nearest Reliance store
GALLERY<Space><PINCODE>
-----Original Message-----
From: vishal jaiswal ([protected]@gmail.com)
Date: Monday, July 11, 2011 06:51 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); gsm.[protected]@relianceada.com (gsm.[protected]@relianceada.com); Rcomnodalofficer.[protected]@relianceada.com (Rcomnodalofficer.[protected]@relianceada.com)
Subject: Re: RE: Re: Reference your e-mail
hello sir
that was your Commitment to resolved in the next 72 hours. my problem
its more than 6day but problem is there
so its going to solved or not
at-list tell r-com cant resolved
its my add
Ace Tutorials
Ground Floor, Ladiyanwala Bungalow, Inside Sujata Building, Rani Sati
Road, Malad Railway Station Footover Bridge, Malad East
Maharashtra 400097
+
i m sending my map location
pls reply
On Sat, Jul 2, 2011 at 9:01 AM, Vishal v Jaiswal <[protected]@gmail.com> wrote:
> Ok next 72hr. Let see thanks if its done
>
> ________________________________
> From: [protected]@relianceada.com <[protected]@relianceada.com>
> Sent: Saturday, July 02, 2011 7:51 AM
> To: vishal jaiswal <[protected]@gmail.com>
> Subject: RE:'Reliance=[protected]' Re: Reference your e-mail
>
> Dear Customer,
>
> Thank you for contacting Reliance Customer Care.
>
> We regret for the inconvenience caused.
>
> This is with reference to your e-mail regarding network issue.
>
> Kindly note that your complaint has been logged as transaction ID[protected].
> Your complaint will be resolved in the next 72 hours.
>
> We value your association with Reliance.
>
> Regards,
>
> Selvakumar.P
> Customer Care
> Reliance Communications
>
>
> [The entire original message is not included]
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[protected][protected][protected][protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Reliance Comm. — network problem.
i m living in pune, new sanghvi.using two numbers of reliance.one is postpaid - [protected] & the second is prepaid..there is very less network in my house.normally it shows no service.facing this problem frm last 5-6 months.i have made complaint 20 -25 times over the phone, at the reliance web world & on their website.but all in vain.they have not solved my problem till yet.every time they says that with in 10-15 days it will solve. & now it has crossed 6 months.plz do something .they have very poor customer service.