[Resolved]  Reliance Communications — threatening to pay up for no service

Address:

South Delhi, Delhi

Dear Sir,

I took a Reliance Netconnect Broadband+ Connection no. [protected] with Tariff Plan CDP250 (Monthly Charges @Rs 750), A/C ID or Relationship No.[protected] having credit limit of Rs.2300/-.

I paid my 1st bill no.[protected] dt 27.08.10 of Rs. 640/- within due date of 14th Sep,2010. My Next Bill No.[protected] dt 27.09.2010 of Rs.2943 was due by 15.10.2010. My net was disconnected sometime between 27th Sep to 30th Sep. I made payment by 3rd Oct,2010. After that I requested for activation to Mr. Mahendra (Reliance Guy who sold me the Broadband) who, in turn, advised me to make on-line request. I did but lines were not re-stored. The travails I had gone through is written in the attached mail below.

After all this happended, one guy was sent by Relaince people in Jan, 2011 at my home who discussed everything with my wife and requested to get the connection back. But since we shifted to another service provider by end Oct,2010 we refused. After that I got one abusive call for payment of outstanding amount of Rs. 1900 something from a girl caller. I said that since Reliance has disconnected on their own and did not provide any service thereafter, I owe nothing to them. I also demanded back the cost of, their costly broadband hardware, which had been an additional useless liability thrust upon me by them.

Now, after a one months lull, I got a call today on 10th Feb, 2011, by a lady from mobile no.[protected], saying that she was a lawyer and representing a case against me for non-payment of Rs.1900 something amount. She threatened that if I don't pay up by 1:00 PM today I would have to appear at Tees Hazari Court on 11th Feb 2011 and that I shall be jailed.

I am subjected to so much pressure/threat for no foult on my part I am totaly shaken. I request the Consumer Forum to take my case and save me from these people.


Yours Sincerely,


Vikas Kumar
[protected]




My earlier communication with Reliance is enclosed as under


Subject: Re: Monthly Bill Invoice Number :[protected] Ph : [protected] From: "Vikas Kumar"<[protected]@rediffmail.com> Mon, 29 Nov 2010 15:09:34 To: "CustomerCare"<[protected]@relianceservice.co.in> and others Cc: Bcc:
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Dear Sir,

It is indeed very surprisingly to see this bill. You have disconnected my services 2 months back even when I had paid my first two bills. I tried/requested/begged but all went abegging as your officers refused to start the service. I made so many calls (I can send you the bills), so many e-mails but got no justice from you. NOW I UNDERSTAND HOW RELIANCE WORKS.

If you don't have details, let me explain everything to you. BUT I REQUEST YOU TO FORWARD IT TO MR. ANIL AMBANI. My painful story with Reliance is as under:

I got your Net Connect Broadband connection in July 2010. I paid my first payment of Rs. 640 in time. My second bill was of approx Rs. 3000/- . I paid it within due date but by that time my connection was disconnected without any intimation. After paying, I requested to resume my service first through telephonic service request and followed it up through e-mail (service request no.[protected] etc. In one e-mail Mr. Naeem Shaikh wrote, "Kindly note that as per our database, services of your Data Card has already been activated". When I tried to connect I got the message the "remote computer did not respond". Then I contacted the person (Mr. Mahendra) who had provided me the connection. He said that connection was not restored. I again made a request to restart and I got the reply from Mr. Suresh Nadar to contact nearest Reliance Mobile Store. I argued and sent a reply that he should have sent his person and also that in case he could not do so, I may switch to another service provider. I got no reply.



Meanwhile I again contacted Mr. Mahendra who, in turn, talked to his bosses (Mr. Amit Kumar and Mr Ajay Saxena). He informed me that my connection was not being re-stored as there was some outstanding amount against my address!! I talked to his boss and to his boss’ boss and explained my position that I was a new tenant in the flat and that I had already given flat lease agreement (for rental) as address proof. Mr Saxena assured that the connection would be re-stored by the time I reach home. It never happened. On following days, I kept them requesting / begging but all fail deaf ear. They said that it was their internal problem and they will resolve in few days by issuing affidavits and blah blah blah.



I even thought of going to the Consumer Forum but I had no energy to fight these immobile people. Ultimately after 20th Oct, I approached Airtel and got a new connection. Now I am very happy.



I would like to say that only Mr. Mahendra was giving me the correct feedback and tried to help me out. He even offered me (in his personal capacity) an alternate data card on a new address.



Now, I request you to take away your data card and give back my hard earned money as your people have made it useless and caused me tremendous hardship.





Your (former) aggrieved customer





(Vikas Kumar)

28-T, DDA SFS Flats, Sector-7, Jasola Vihar,

New Delhi-110025










On Sun, 28 Nov 2010 18:27:26 , CustomerCare <[protected]@relianceservice.co.in> wrote

Dear Customer,

We thank you for being a part of Reliance Communications Ltd.

We would like to inform you that your bill for the current month has been processed.

Please find attached a soft copy of the bill for your reference.

Looking forward to build a lifetime relationship with you.

For more details on Reliance Products and Services, you may visit our web-site
www.reliancecommunications.co.in

You can also make your bill payments on-line by simply registering for Reliance On-line Bill payment services.
Just click on the link below to register and make on-line bill payments.

http://myservices.relianceada.com

Thanking You

Customer Care
Reliance Communications Ltd.

This is an automated e-mail. Please do not send any reply to this e-mail.

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Subject: Re: 'ADAG=[protected]' 'ADAG=[protected]' My Services: Payment Receipt

From: "Vikas Kumar"<[protected]@rediffmail.com> Thu, 07 Oct 2010 12:40:53

To: <Netconnect.[protected]@relianceada.com> and others

Cc:

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Dear Sir,

This is unprofessional and not acceptable.Please send me the person who sold me the gadget Mr Mahendra ([protected]) Or any other person who can set the things right.

Yesterday night, I wasted more than 1 hour on 1800 series customer care number with no result.

Rgds


Vikas Kumar
[protected]


On Thu, 07 Oct 2010 11:16:56 +0530 wrote
>

Dear Customer,

This is with reference to your e-mail regarding restoration of service towards Netconnect Broadband+ number [protected].

We understand your concern, as per Service Request ID[protected] logged on 06/10/10 for service reconnection we request you to contact the nearest Reliance Mobile Store.

List of Reliance Mobile Stores is attached herewith for your ready reference.

We sincerely regret the inconvenience caused to you in this regard.

Regards,

Suresh Nadar
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website http://www.rcom.co.in or write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.