[Resolved]  Reliance Digital — miscommunication

Dear All,

We have purchased a IFB Microwave, 20 Lts, on 24/1/09 from Reliance digital Shipra Mall, Indrapuram Ghaziabad. It was communicated and assured to me that the person from the Reliance Digital Service station would come over for installation and demostration the very next day 25/1/09. Waiting for the person the entire day I checked out at reliance digital store at ph no[protected] and was informed that no person would be visiting my place instead a person directly from IFB would come over for the same. This has given a set back that why the customer is miscommunicated over the counter sale. Still waiting for some one to contact for installation.

I have also been holder of your reliance card, in which almost 282 points were accrued but that also was denied at the customer service desk for encashment. The same story is informed on every purchase of goods from the store, if taht is the case then you issue the points card.

Would also like to mention that on purchase of Samsung TV 29'' the remote of the TV was found non functional which was replaced by the standby and later exchanged after repeadted calls made to store for replacement. Now still the replaced one is also not functioning and there has been no action taken against the same.

All the incidents have given a bad experience at the Reliance Digital Centre.