[Resolved]  Reliance Digital — Defective grey market phone(Blackberry handset) sold at reliance.

My name is Jaskaranjit Singh. I bought a blackberry curve 8900 Phone on 5 July 2009 from Reliancedigital Retail Limited, S-218, Ambiance Mall, Delhi-Jaipur Highway, NH-8 Gurgaon-122002 (Haryana) . Detail of my purchase as below:

Plu# [protected]
IMEI: [protected]
Cost: 24990 rs.
INV# 005959

At very first day of my purchase, a (Reliance + Blackberry) sales executive Nishant tried to insert the sim card (Airtel Pre-paid) but he was not able to insert it. Finally after a hard struggle they inserted the sim. I was very much worried about the quality of my product but somehow my brain was washed that phone is ok and there is no problem with purchased phone.

After 20-25 days of my purchase, I bought a new sim card (Airtel Post Paid) as I need to get my blackberry services activated. I pulled the old sim out but not able to put new sim in. I took the phone back to Blackberry phone provider (Reliancedigital) then they realized that there was some manufacturing defect in the phone. That was horrible for me.

Mr. Sandeep, A Care Center In-charge (Reliancedigital) asked me to go to Blackberry Service Center located at Sahara Mall (Gurgaon) to get my phone replaced. I go at my own (Mean no service has been provided by Reliancedigital). I met Mr. Mukesh (Airtel+Wipro+Blackberry); he realized the situation and raised a request to Blackberry for phone replacement. Request no. 22268942. After 15 days (21st Aug) they asked me that my request has been rejected because I purchased the phone on 5th July (10 days before my bad birthday) and request has been raised on 7th of Aug, a phone can be replaced with in the time period of 1 month and I was 2 days late (Now I was in between laugh and cry). I am about to loose my senses. J Almost lost…hahahaah

Now Please Let me know, where was my fault..???

1. Was that my mistake that I bought the phone from Reliancedigital (So called reputed company)?

2. Was that my mistake a bought a Blackberry Phone (So called reputed phone company)?



· How a defected (Blackberry) phone came out after the whole testing process of Blackberry?
· Why a defected piece has been sold to me…? Why whyyyyyyyyyyyyyyyy?

From last 1 month & 18 days, I am getting psychologically raped by Reliancedigital + Blackberry. I am phone less from last almost 2 months after paying a full amount, which was 24990rs. As I am not able to make a single call, I am bound to pay minimum phone rent every month.

Can I expect justice from anyone of you respected officers? Or please let me know if I have to contact someone else. I am in so much pain.