Reliance Fresh — False commitment of scratch card benefit through a big hoarding & poster

False commitment of scratch card benefit through a big hoarding & poster near the entrance of the store

I am a regular customer of Reliance Fresh outlet, Akash Kalsi Tower, Mango, Jamshedpur - 831018.
There was a big hoarding near at road side of the entrance for this store
Avail the scratch card offer for any purchase beyond Rs. 300/- and get a minimum guarantee cash back of Rs. 25/-
When I finished my billing where total amount was more than 300/-
Bill No. -0098 dated April 20, at 17:58 Reliance card No. [protected]

I was told that scratch card is out of stock. Then I asked whether I can avail this scheme when the card comes back, he said no it is not possible. That time again you have to do the fresh buying. When I complain to the irresponsible manager, (Mr. Sanjeev Kumar Mobile No. [protected]) he said that he can not help and asked me to contact customer care. When I insisted him to remove the big banner and hoarding near the entrance, he said no once the scratch card comes, this scheme will continue. When I failed to contact customer care thru the toll free no. given by Mr. Sanjeev, no response was there. I insisted him to connect me to customer care to lodge this complaint. After He kept me waiting more than 45 minutes for the entire episode and end result was the routine reply "We will get back to you within seven working days."

Very irresponsible, cheap, pathetic, uncultured and shocking.
Such is the behaviour of people that work at Reliance Fresh.

This is not happened to me first time. I had experienced the similar situation during Deepwali Silver Coin offer with same reply "Coin is out of stock"
Reduced rate tag is there on the article at rack. When you pick it up, go to the billing counter surprisingly they will reply "Sorry this offer was available till morning"

How many times a customer is being cheated like this.

Apart from economical loss Embarrassments and humiliation can not be measured