[Resolved]  Reliance Fresh — Information not given correctly

I purchased 5Kg Reliance Atta and on the shelf it was written (if you buy 5kg Reliance attaa 1 kg reliance atta is free) while billing I did not notice and paid the amount and went, on reaching home I notice that they have charged for 1kg atta also which should have been free. I went back to store and informed the supervisor. He told he is sorry they forgot to remove the promo offer board. On asking to refund he refused aslo on asking to give his manager's no he told he does not know. For their mistake customer is unnecessarly paying.If this happens in US or UK for eg WalMart of ASDA or TESCO they would have refunded the full amount and given the item free for their mistake.
I never expected this kind of response form such a branded superstore.
I do not know how to complaint..

Regards,
E Johnson
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Aug 14, 2020
Complaint marked as Resolved 
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