[Resolved]  Reliance Fresh — Redeem Membership Point

Address:

Delhi

We are regular customer of Reliance outlets and purchase our daily need things from these outlets. we also have a membership card in the name of my wife Kavita pant. Today I visited Reliance Fresh Outlet at Bhajan pura Delhi Branch and purchase my monthly grocessary items, before finalising my bill I ask them to redeem my points, but the representative (after asking he told me that he is Supervisior) named Imran ask me to provide the ID proof of card holder. I am surpursing when he ask me to provide ID proof, because I myself and with my wife every time visited this outlet (bhajan pura Branch) and each and every sales person knows us. I told this person named Imran to take my ID and redeem the points but he denied and says it impossible. This is not the one incident last month also when we both visited the Bhajan Pura outlet and want to redeem our point than they says we redeem your points but not give credit to you in that month bill.

Today after that incident I told that guy Imran to call your Manager I want to talk to him he says when I am there you talk to me and without ID proof I can"t redeem the points. When I ask him to provide me the policy or terms & conditions of point redemption he says I have no such thing available.

We are very sorry to say that if I have purchased any thing from Reliance outlet and use my card than nobody bother to check the Identity Proof and swap the card, if this is mandatory at the time of point redemption than why not at the time of purchase also.

I am very surprise this type of attitude and decided to never visited any outlet of Reliance Fresh for any type of purchase, because whatever type of schemes they shows and offered us such membership card is totally useless to customer.

Ashutosh Pant
Membership No. [protected]