Reliance Netconnect Broadband Plus — slow speed and confusing response

Address:

Coimbatore, Tamil Nadu

Dear sir ,
I am Ajay chander R [ resident of pollachi ] having my reliance net connect broadband plus device with the id [ [protected] ] . My device do have the speed transfer rate upto 3.1 mbps . but in our areas , I used to get upto 1 mbps speed due to network coverage . for past few months , I been experiencing terribly slow speed below the average speed . when asked them , they told me to check my speed using speedtest.net , when checked the speed is terribly low than the broadband speed. I am being a broadband plus usage customer usually pay for unlimited usage without any dues. When I asked the customer care person said me that due to network coverage and more no. o[censored]sers in our area , I am experiencing slow speed . but I don’t understand onething I was getting good speed till before few months and now I am getting a speed which I couldn’t even say that’s the broadband speed of [200 – 300 kbps ] , but its wasn’t like that before . I am disappointed by such an answer which makes me to think why the well known reputed organization like reliance do need to tell some answer that doesn’t suit it. I am sorry to say this , I am nt convinced by this answer . so , I am making a complaint against them to look over the issue and resolve the steps as earlier as possible . I know in certain areas , I may nt get high speed but I am expecting a broadband plus speed not below the broadband speed.

Regards,
Ajay chander R
[protected]