[Resolved]  Reliance Wimax — Worst Customer Service

Hello my name is Sunil Raghavan and I hold a Reliance Wi-Max Broadband connection (Billing A/c Number: [protected]). I have called once to reliance customer care department on March 23rd 2009 requesting for an EBill statement for the month of February. I was promised that the bill will be sent to my email id ([protected]@hotmail.com) within 4 hours of the phone call. The person (I dont remember her name) who spoke to me never gave me any complaint number for the call. In the end I never recieved any bill to my email id and I had to call again to customer service and got hold of a person named Vishal. Although Vishal gave me a complaint id (Ticket Number:[protected] this time, he also told me that my email id with Reliance Database is incorrect and to make any updation in my email would take another 48 hours.

48 hours to me is not acceptable as then I will be unable to claim my reimbursement from my work place. My whole point was that this information should have been given to me when I had called first time. On my first call my email id was never confirmed.

I requested for an escalation to Vishal so that I can speed up the process of email id updation, but Vishal denied with a statement that "talking to a supervisor is out of RELIANCE PROCESS" and it cant be entertained. After much insisting for escalation, I finally got a chance to speak to one of the floor supervisors named Priti with a rude comment from Vishal "OK here you go, talk to my supervisor and get the same information again" which sounded very insulting to me. Priti also provided the same information what Vishal said with more clarity on "Reliance Process" and eventually the talk went nowhere.

My whole point of complaint is that on my first call (i.e. on March 23rd), the Customer Central Rep should have confirmed my email id and should have made the corrections in the database, failing to which, I had to call again on March 25th. On my second call, Vishal could have understood the pulse and rather explaining me the Reliance Process, should have speed up the escalation process.

If Reliance do not have any such escalation process, then they should implement one based on customer priority.