[Resolved]  Tikona — Resolution of refund money

Address:

Gujarat

You have been responding to me generic manner for a while now. I have logged in this complain on Aug 21 but even today you have not resolved it.

Now, your sales team and billing team has started calling me to know whether the bill payment is made or not.



This is pathetic, irresponsible and disgusting work you guys are doing.



I am not going to continue writing you and then reading all this formatted emails which you have just made to lingering the issue for nothing.



Please revert with the actual work did on this subject and also the information as when can I expect the refund of my money.



Regards,
Rajesh Bhadarka



----- Original Message -----

From: Nodal Gujarat
To: Raj Bhadarka
Sent: Monday, August 30, 2010 8:32 PM
Subject: RE: Docket Number :[protected].


Dear Mr. Bhadarka,



We regret the inconvenience caused.



We have assigned your case to our Service Team for necessary action and the resolution is under progress.

They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Trupti Tank

Nodal Officer - Ahmedabad



From: Raj Bhadarka [mailto:raj.[protected]@gmail.com]
Sent: Monday, August 30, 2010 8:15 PM
To: Nodal Gujarat
Cc: Customercare; Billing; Nagesh Prasad
Subject: Docket Number :[protected].
Importance: High



Hello,



Three more days are gone and having no response or even confirmation call whether this issue is being handled or resolved.



This is the last ultimatum from my side before logging on to the consumer court to resolve this issue.


Regards,
Rajesh Bhadarka

[protected]





----- Original Message -----

From: Nodal Gujarat

To: Raj Bhadarka

Sent: Friday, August 27, 2010 5:10 PM

Subject: RE: Tikona WI-BRO SERVICE e BIL - LDocket Number :[protected].



Dear Mr. Bhadarka,



We regret the inconvenience caused.



We have assigned your case to our Service Team and the resolution is under progress. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Trupti Trunk

Nodal Officer -Ahmedabad



From: Raj Bhadarka [mailto:raj.[protected]@gmail.com]
Sent: Friday, August 27, 2010 4:16 PM
To: Nodal Gujarat; Customercare
Cc: Nagesh Prasad; Billing
Subject: Re: Tikona WI-BRO SERVICE e BIL - LDocket Number :[protected].
Importance: High



Hello,



When can i expect an answer on this case?

I need the refund of my money without further delay. I am not going to wait for your people as they seems to be reluctant to respond my request.




Thanks

Rajesh Bhadarka

Mobile +[protected]

----- Original Message -----

From: Nodal Gujarat

To: Raj Bhadarka

Sent: Tuesday, August 24, 2010 7:45 PM

Subject: RE: Tikona WI-BRO SERVICE e BILL (VERY URGENT!!!)



Dear Mr. Bhadarka,



We regret the inconvenience caused.



We have assigned your case to our Service Team. They shall be contacting you at the earliest.



Please note your Nodal Officer Escalation Docket Number :[protected].



Please quote this number in case you wish to provide us additional feedback regarding your service issue.



Request your co-operation and support.



Regards,

Trupti Tank

Nodal Officer - Gujarat



-----Original Message-----
From: Raj Bhadarka [mailto:raj.[protected]@gmail.com]
Sent: Tuesday, August 24, 2010 4:58 PM
To: Customercare; Nodal Gujarat
Cc: Billing; Nagesh Prasad
Subject: Fw: Tikona WI-BRO SERVICE e BILL (VERY URGENT!!!)
Importance: High



REMINDER 1



----- Original Message -----

From: "Raj Bhadarka" <Raj.[protected]@gmail.com>

To: <[protected]@tikona.in>; <nodal.[protected]@tikona.in>

Cc: <[protected]@tikona.in>; <nagesh.[protected]@tikona.in>

Sent: Saturday, August 21, 2010 11:34 AM

Subject: Fw: Tikona WI-BRO SERVICE e BILL (VERY URGENT!!!)





> To,

>

> Whomsoever it may concern

>

>

>

>

>

> Reference: User ID [protected]

>

>

>

> Hello,

>

>

>

> This is to inform you that I Rajesh J Bhadarka have requested Tikona

> connection on 23July 2010 through application number [protected] at

> Ahmedabad.

>

>

>

> The technical team was at my place on 24 July to install the modem, which

> doesn't work well. I have logged complain about it immediately to your

> sales

> representative Mr. Moin Pathan (Mobile nr[protected] and also to

> customer

> care.

>

>

>

> Almost waiting for three days, I have given termination request on

> 27July10

> through request nr[protected]. During the telecom with customer care

> executive, I was also given request to convert the plan to CB 49 which was

> well acknowledged by your officer through about request number.

>

>

>

> On the same day your technical representative Mr. Pratik Patel has

> collected

> the model and other accessories from my residence. This means that

> connection has been surrendered to Tikona without any usage.

>

>

>

> Of my surprise, today 21Aug 2010, I have received attached bill instead of

> getting the installation charges returned to me as this connection was

> never

> installed correctly neither used by me at anytime. I have already spoken

> to

> your customer care executive about this issue through and provided all the

> above information (request #[protected]

>

>

>

> I don't want to waste my time and energy to follow up on this issue. I

> need

> someone to attend this issue and do as below:

>

>

>

> · Cancel the attached bill and inform me through written mode

>

> · Also send me the installation charges (INR 500) as this

> connection

> was never used nor installed properly by your team.

>

> ·

>

> If I don't have the proper and effective solution in this regard within

> next

> ten days, I will ensure to take you guys to consumer court without any

> further delay.

>

>

>

>

> Thank you

>

> Rajesh Bhadarka

>

> Mobile[protected]

>

>

>

> ----- Original Message -----

> From: <[protected]@tikona.in>

> To: <raj.[protected]@gmail.com>

> Sent: Friday, August 20, 2010 11:03 PM

> Subject: Tikona WI-BRO SERVICE e BILL

>

>

> Dear RAJESHKUMAR BHADARKA,

>

> Your Tikona WI-BRO Service bill is enclosed herewith.

>

> We are happy to inform you that you can now pay your Tikona WI-BRO bill

> using any of the following convenient options:

>

> . Net Banking facility with twelve leading banks.

>

> . Online payment using credit /debit cards

> (Visit www.tikona.in >> Click on login >> Enter UID and PW >>

> Click

> on make payment)

>

> . Drop cheques at any ICICI bank ATM centre

> (Kindly allow three business days for clearance)

>

>

> Please call Tikona Care 1800 20 WIBRO /[protected] for further

> assistance.

>

>

> Thanking You

>

> Tikona Care

>





________________________________

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Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.





________________________________

Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.



[protected][protected][protected][protected]
Please do not print this email unless it is absolutely necessary.

Warning : This message contains business confidential information . This message does not affect or modify any binding agreement nor state official policy of Tikona Digital Networks Pvt. Ltd. (“TDN” ) unless digitally signed by TDN’s authorised signatory. TDN does not accept any liability for any errors, loss, delayed delivery, tampering, corruption or presence of viruses in this message or any attachment.