[Resolved] Samsung 1. 5 Ton Split Ac As185ewd — COMPANY FREE SERVICE NOT PROVIDE

dip2009

from Kolkata, West Bengal

Address:

Hooghly, West Bengal

HI...I BOUGHT A SAMSUNG AIR CONDITIONER ON 11TH MARCH 2011...AS PER COMPANY RULE THEY PROVIDE TO US THREE FREE SERVICING...BUT IN ONE YEAR COMPANY PROVIDE US 2 FREE SERVICING..BUT COMPANY NOT PROVIDE LAST SERVICING...AFTER THAN ONE YEAR LATER WHEN I CALLED SAMSUNG SERVICE CENTERE THEN I DEMAND ONE FREE SERVICE...BUT THE COMANY SERVICE CENTRE SAY THAT WE DO NOT PROVIDE LAST ONE FREE SERVICE BECAUSE THE SHEDULE TIME HAS BEEN PASSED..THEN I SAY TO SO WHY UR COMPANY DID NOT CALLME TO PROVIDE THE FREE SERVICE IN ONE YEAR PERIOD...THE COMANY SERVICE SAY THAT ITS UR DEMAND ...WHAT IS THE RESON I DO NOT UNDERSTAND...BECAUSE IN ONE YEAR PERIOD COMPANY HAS BEEN OWN SOME RESPONCEBULITY..BUT COMPANY DID NOT SAY THE ACTUAL ANSWER....SO NOW WHAT CAN I DO???

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Aug 13, 2020

Complaint marked as Resolved

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Comments

DIVYANG DAVE

from Gwalior, Madhya Pradesh

SAMSUNG SPLIT AC — Not Providing Service

Respected Sir,
Here with this letter I am inform you that i am not satisfy with Samsung ac product because I have been purchase Samsung split Ac from Bhumi enterprise Sector 21 Gandhinagar on Dated 16/02/2008 and company given 1 year warranty and science last 25 days my AC is not working for that I have contacted dealer but till they are not given me reply and they don't care me please guide me what should i have to do.
Thanking You
Divyang Dave

UNIQUE GLOBAL LOGISTICS

from Chennai, Tamil Nadu

1.5 TON SPLIT AC — NO FREE SERVICE

Sir,

We have purchased 2 nos Split AC & 1 No Window AC during the month of December 08 from fomra electricals Parrys.

Our Machine Model No. LSA5XW2AF1 SL NOS. 811ABNU003111.

Our Office address: New No. 39, Linghi Chetty Street, Chennai-600 001.

Cell No.[protected] or[protected].

Can you please arrange to do the free service for the units

Thanks

Regards

Shrikrishna

kamlesh gopaldas parekh

from Mumbai, Maharashtra

samsung 1.5 a/c — services not given by company

dear sir,
my name is kamlesh.g.parekh(ADVOCTE) in ahmedabad, in your custmercare very rugh and rude talk wiht me and slow my complain my cotnect no.[protected].plese do somthing as soon as eraly as possibal
yours,
k.g.parekh.

khaleed

from Hyderabad, Telangana

i brought a new ac from chandra electronics, moosarambagh, hyderabad. it is just 12 days old. it has a very bad service. an engineer also came 2 see it but he went. the weather is also hot now adays. v r complaining from 10 days but no one came.

Ramaswami Radhakrishnan

from Delhi, Delhi

1.5 TON SPLIT AC — terrible service

This split AC is only two years old. There was an unusual noise from fan of the AC. A complaint filed on 12th April and complaint no is DL[protected]. Technician came two days later on 14th April. To my horror, power card had gone faulty and also the fan motor. I am shoked at the reliability of the whirlpool product to get such faults in a span of just two seasons.

Since 14th till today (19th April) there is no call from customer care about rectification. I have again lodged the complaint with customer care and they have said that the mater will be looked into.

I am sure whirlpool will lose its customers very soon with this kind of customer service.

Samsung India Customer Care

from Pune, Maharashtra

Verified Support

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
Singh.[protected]@partner.samsung.com