[Resolved]  Samsung 1 Ton Window Ac Model No 12zkb, Serial No - A3213pzas300961 — Harrasment of Customer for choosing the Samsung Product. Saturday,

On 05.05.2009 your service engineer came and replaced my 2 star rated machine -12ZKB with the 1 star rated machine being model no-AW12ZKAXTL.
Pls clarify me whether yr service engineer thinks that customers are uneducated or he himself is uneducated.As it is obvious that he cannot ignore this fact, or else he has done it intentionally.
Secondly I hope that calling your customer care no is of no use except the wastage of money of the customer, every times I call customer care some neha, deepti, etc picks up phone and assure me that some engineer will get back to me .But I think this type of customer problem does not bother them at all.
It is a breach of trust as yr engineer have replaced my higher model 1 ton ac with the lower model(act of a cheating with a customer).So in the present circumstances that is even after written complaint and phone complaint you people are not giving importance to the customer problem, So I demand the refund my billed amount and to take back the ac machine .And the same is not resolved witrhin three days then I will be forced to knock the door of Consumer Forum and Intimation to media regarding being harassed by such a esteemed excellent service provider.
Thanks and Regards
Ashok Shaw
[protected]


Dear ashok

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We apologize for the inconvenience you are facing with samsung product
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Till then kindly be with us.
Thanks and assure you the better services always.
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SAMSUNG

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Complaint in the new product-samsung 1.0ton Window A/C
We are having a guest house business where we were ussing the airconditioners of Voltas India.This season we have decided to purchase one A/C after recommendation from freinds and relatives about the good services.So we purchased 1 ton window a/c model no 12ZKB, SERIAL NO-A3213PZAS300961, from yr dealer ROHIT REFRIGERATION COMPANY, ADD-34, CREEK ROW, KOLKATA-700014, PH NO[protected].
Iwas shocked to see that after opening the cartoon by the installation executive that one of the rotating blade was broken which was confirmed by the installation executive on 24.04.2009.They have instructed us to lodged a complaint at the customer care no, complaint no is-[protected].Where the executive instructed that they will send the replacement only after ten days.
I have several question that when a product is packed its always treid and tested then how come this type of negligence occured?
Is this is a excellent customer service that first time users are being harrased by such a delay services which is not expected from the such a execellent service provider.
This is only creating a bad experience in the customers mind and atleast this type of service will result in bad word of mouth.
I therefore request you for speedy replacement of the required parts ar the entire machine or else I will be bound to knock the door of the Consumer Forum.

Thanks and Regards
Ashok Shaw
[protected]