[Resolved]  Samsung 26 Inch Lcd Tv — Poor response to complaint ([protected]) of Samsung 26 Inch LCD

Address:

Mumbai City, Maharashtra

TV switching ON/OFF by itself.
As per trailing mails:


From: Karnesh Bandre
Sent: Wednesday, November 02, 2011 3:02 PM
To: 'support.[protected]@samsung.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'
Cc: '[protected]@yahoo.com'
Subject: RE: RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Importance: High

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER-4 FOR LCD TV SET REPLACEMENT!!!
WHEN SHALL I GET THE REPLACEMENT?

Thanks & Regards,
KARNESH BANDRE.
[protected].


From: Karnesh Bandre
Sent: Tuesday, November 01, 2011 5:12 PM
To: 'support.[protected]@samsung.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'; '[protected]@vijaysales.com'
Cc: '[protected]@yahoo.com'
Subject: RE: RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Importance: High

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER FOR LCD TV SET REPLACEMENT!!!
WHEN SHALL I GET THE REPLACEMENT?

Thanks & Regards,
KARNESH BANDRE.
[protected].


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, November 01, 2011 5:02 PM
To: Karnesh Bandre
Subject: Re: RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Mr. Bandre,

I would like to assure you that we have already escalated your complaint to our higher authority.

Please give us some more time for proper resolution of this case.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Prashant Kumar
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users :[protected]Tollfree)
Others :[protected]Chargeable - To dial, prefix your local STD code)



------- Original Message -------
Sender : Karnesh Bandre<[protected]@glenmarkpharma.com>
Date : Nov 01, 2011 09:37 (GMT+05:30)
Title : RE: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER FOR LCD TV SET REPLACEMENT!!!
WHEN SHALL I GET THE REPLACEMENT?

Thanks & Regards,
KARNESH BANDRE.
[protected].


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, October 31, 2011 3:13 PM
To: Karnesh Bandre
Subject: Re: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Mr. Bandre,
I can understand the situation in which you are regarding your product and let me assure you that I am taking this issue on priority basis and personally taking care of it.
I have forwarded your complaint to our Head Office,So that you can get proper resolution and we are really thankful to you to show the faith in Samsung's product and we will surely not let you to get disappointed from our services.

Abhinav Pandey,
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

------- Original Message -------
Sender : Karnesh Bandre<[protected]@glenmarkpharma.com>
Date : Oct 31, 2011 09:25 (GMT+05:30)
Title : RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear SAMSUNG & VIJAY SALES personnel,

REMINDER FOR LCD TV SET REPLACEMENT!!!

Thanks & Regards,
KARNESH BANDRE.
[protected].

From: Karnesh Bandre [mailto:[protected]@yahoo.com]
Sent: Saturday, October 29, 2011 7:22 PM
To: support.[protected]@samsung.com; [protected]@vijaysales.com; [protected]@vijaysales.com
Cc: [protected]@vijaysales.com; Karnesh Bandre
Subject: Re: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear SAMSUNG & VIJAY SALES personnel,

JUST REPLACE THE LCD TV SET, THAT'S ALL !!!
AT LEAST KEEP YOUR WORD, AS THERE IS NO RESPONSE FROM YOU SINCE 28/10/11. NOT EVEN ON ATUL'S MOBILE.
ON CALLING, I HAVE RECEIVED A REPLY THAT ANOTHER PART WILL BE ARRIVING ON 05/11/11.
NOW I WON'T BE WRITING ALL THESE LONG EVENT CHRONOLOGIES.

JUST REPLACE THE LCD TV SET, THAT'S ALL !!!

Thanking you with just one expectation,
Regards,
KARNESH BANDRE.
[protected].


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent:
Saturday, October 29, 2011 4:59 PM
To: Karnesh Bandre
Subject: Re: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Mr. Bandre,


Greetings of the day!


Firstly, we would like to thank you for taking time in writing to us.


This is in reference with your email regarding your experience with Samsung services / product. We have thoroughly reviewed your issue and feel that we owe you our deepest apologies for the inconvenience that has been caused to you.


We wish to confirm that we acknowledge your feedback and have forwarded the same to our Escalations team for necessary actions. Our escalations team is working on your complaint and they will get back to you at their earliest.


We appreciate your patience and would request you to accept this letter as our formal letter of apology for the inconvenience caused to you due to our Services/Products.


We would like to assure you that you are an important and integral member of the Samsung family. It is a privilege and honor to have you as our valued customer and we look forward to a long and fruitful association with you.


Once again, we would like to assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.


Warm Regards,

Surya.R.Kurup

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll-free)

Others:[protected]Chargeable - To dial, prefix your local STD code)






From: Karnesh Bandre <[protected]@glenmarkpharma.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>
Cc: "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Friday, 28 October 2011 5:24 PM
Subject: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Dear Anmol, Neelam & Atul,

With reference to these long trailing mails, I am once again disappointed with the poor response from your end just hoping that this would be the last instance, but in vain. After the last update of part being ordered from Delhi as per below mail, I received a call from service centre (on 24/10/11) saying the part was arriving from Kolkatta. Fade-up with these responses I approached the Vijay sales shop (on 25/10/11) from where I purchased the set and urged them to replace it. I was told that it would be done by ‘SAMSUNG’. Also the customer care personnel connected with Mr. Atul from ‘SAMSUNG’, who told that the part was in transit from Noida and would be arriving the service centre on 28/10/11 surely. He also assured me that if the part is not replaced on 28/10/11, ‘SAMSUNG’ would replace the faulty LCD with a new one. The ‘VIJAY SALES’ customer care response was that their role is only of follow-up. Is this what is so called ‘CUSTOMER CARE.’
Today (28/10/11) on calling the service centre I was told that the awaited courier will arrive at 04PM and I would be contacted thereafter. Even my request to get Mr. Atul’s contact number was rejected. As usual there neither has been any response from the service centre nor my numerous calls are being attended.
Already my Diwali has gone dark due to these poor & fake response from ‘SAMSUNG’ & ‘VIJAY SALES’. Still hoping that there might be some light in fag end of this season by replacing the faulty LCD set.

Thanking you in positive anticipation,
Regards,
KARNESH BANDRE.
[protected]


From: Karnesh Bandre [mailto:[protected]@yahoo.com]
Sent: Saturday, October 22, 2011 3:14 PM
To: support.[protected]@samsung.com; [protected]@vijaysales.com; [protected]@vijaysales.com
Cc: [protected]@vijaysales.com; Karnesh Bandre
Subject: Re: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Madam / Sir,
With reference to trailing mails, I would like to bring to your notice that yesterday (21/10/11) Mr.Arvind ([protected]) checked the TV set and informed that one of the part needs to be replaced. According to him this part specifically required for this model would be available and replaced today (22/10/11). Today aftenoon on receiving no call from the engineer, I called him and was surprised to hear that he was on leave and another engineer would be attending the replavement. On calling the service centre, I was told that the part is not available and was ordered from Delhi which would take another 4 to 5 days to reach.
I am fade up with this response. After a week of facing the problem and continuosly following up with SAMSUNG & VIJAY SALES (who haven't responded) the engineer has visited but with no solution. For a Samsung product which is a new model and purchaesd just 5 months ago, aproblem to occur twice is not digestive. On calling Vijay sales (who had not responded yet) I found that the complain was registered on yesterdays (21/10/11) date whereas my calls from 18/10/11 were never attended. Also it is clear from trailing mail which was sent on 20/10/11. Also Vijay Sales personnel said that the TV set could not be replaced after 5 months. But it can be checked from 'Samsung's record that same problem had occured on 02/07/11. Even then Vijay sales says that the complain was registered just yesterday (21/10/11) for first time. How can we register a complain when nobody attends any call on the numbers provided. Now also after 3 hours of assurance given, I haven't received any response, neither from Samsung service centre nor Vijay Sales.
What kind of customer support / care is this where the customers TV is blank during the festival of lights???

Thanking you in positive anticipation and hoping to have sparked some enlightment in your hearts,
Karnesh Bandre


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Friday, October 21, 2011 11:09 AM
To: Karnesh Bandre
Subject: Re: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Sir,

We thank you for taking time for sending this email and making us aware of the issues you are facing with your Samsung product.

We sincerely regret the inconvenience caused to you and assure you of a quick and most suitable resolution. I have forwarded your query to the concerned department and they will contact you shortly in relation to your query.

We appreciate your patience and assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.

Warm Regards,
Neelam Verma
Customer Satisfaction Team - Support. India
Contact Numbers
MTNL/BSNL Users:[protected]Toll-free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

From: Karnesh Bandre <[protected]@glenmarkpharma.com>
To: "support.[protected]@samsung.com" <support.[protected]@samsung.com>; "support.[protected]@samsung.com" <support.[protected]@samsung.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@vijaysales.com" <[protected]@vijaysales.com>
Cc: "[protected]@vijaysales.com" <[protected]@vijaysales.com>; "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Thursday, 20 October 2011 6:33 PM
Subject: RE: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.
Dear Anmol,
Sorry to say that no change in situation occurred after your call. Neither have I received a single call nor my numerous calls were attended till now. Even the service engineer who last visited my house is not attending my call. Are your engineers too busy in attending problems? Also you haven’t provided any mail ID of your seniors.
???
Regards,
Thanking in anticipation,
Karnesh Bandre.


From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Thursday, October 20, 2011 3:36 PM
To: Karnesh Bandre
Subject: Re: Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Bandre,

We sincerely regret the inconvenience caused to you. I have forwarded your complaint to our department concerned. They will contact you shortly.

I appreciate your patience and request you to bear with us till then.

Thanking and assuring you for best services always.

Anmol Monga
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)

------- Original Message -------
Sender : Karnesh Bandre<[protected]@glenmarkpharma.com>
Date : Oct 20, 2011 13:04 (GMT+05:30)
Title : Poor response to complain ([protected]) of Samsung 26"LCD bought recently.

Dear Madam / Sir,

With reference to above subject, it is very sorry to inform you that even after continuous follow-up with Samsung India call centre since 18/10/2011 I have not received any positive response or call back as yet. Also nobody is attending my calls, neither at the Samsung service centre numbers provided nor from the Vijay sales shop from where I have purchased SAMSUNG make 26” LCD just less than five months ago.

The complain details are as follows:
Date: 18/10/2011
Complain No: [protected]
Complain:
Since 13/10/2011 the said LCD TV has this problem. The TV switches on directly (without remote) when mains are switched on, and starts switching on & off all by itself frequently in seconds. This happens continuously with neither the remote functions being operatable nor the TV front touch pad functions are operatable. We are not able to watch the TV even for a single minute. This problem had previously occurred on 02/07/2011, but did not reoccur when engineer visited and from then upto 13/10/2011. The problem to occur with a new model and that too purchased so recently is very pathetic. I doubt whether the problem is with given model?

The TV details are as follows:
Type: 26” LCD
Make: SAMSUNG
Model: LA26D450
Serial No: MPZQ3PBB403199

The purchase details are as follows:
Date: 18/05/2011
Shop: Vijay Sales, Nr Shopers Stop, Andheri(W).
Sales person Dibyendu
Invoice No: [protected]
Other Nos (if relevant)
03-AN05-11SO527
03-AN05-11SIA0230
Purchased by: KARNESH BANDRE
Contact: +91-[protected]
Email [protected]@yahoo.com

Hoping this would be enough to spark some action and resolve the problem.

Requesting Vijay Sales to elevate the issue to concerned in SAMSUNG.

Regards,
Thanking in anticipation,
Karnesh Bandre.

DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.




DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the
message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.
DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.
DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.




DISCLAIMER:
The information contained in this email communication is intended only for the personal and confidential use of the designated recipient named above. This message may be an attorney-client communication, and as such is privileged and confidential. If the reader of this message is not the intended recipient, you are hereby notified that you have received this communication in error, and that any review, dissemination, distribution, or copying of the message is strictly prohibited. If you have received this transmission in error, please destroy this transmission and notify Glenmark Pharmaceuticals Limited immediately by telephone and/or send an email to [protected]@glenmarkpharma.com.