[Resolved]  Samsung Ac Silver Nano — Poor Quality of Product and poor Customer care

Address:

Ghaziabad, Uttar Pradesh

I was big fan of Samsung product. i had an A.C. and Washing M/C of Samsung. Both the product had numerous problems in last 5 years. I purchased Fully AutomaticC Washing M/C IN YEAR 2008 and after, one year one month its IC was damaged and I had to buy new IC and got it installed from your service centre Ghaziabad. Similarly, I purchased AC Silver nano in years 2005, and in the warranty year itself, its Thermostate and front touch screen damaged despite taking utmost care. since then it encounter lot of problems sometimes high vibration, noise, thermostate etc. Recently I found that it stopped cooling. I registered a complaint in your service centre at Ghaziabad, Complaint No:[protected], on 06.06.2010. A Person from your service centre came and examined and found out that Capillary of AC is jamming. He told that the Machine has to be taken to Service centre for clearing and refilling and it will cost arround 1500/-. He promised me that he will collect the machine on 07.06.10 and again on 08.06.10 up to 5PM. I don'nt when he will actully come , collect and rectify it.
Sir' I have seen somany of my friend bought Carrier AC, LG AC and their ACs are running without a single problem from last 8 to 5 years. Sir is that your AC DESIGN is inferior to them or is your product is inferior. I found your Customer care, without actually caring for CUSTOMER.
I AM SURE YOU PEOPLE WILL DEFINITY DO SOME THING TO SAFE GUARD YOUR CUSTOMER CONFIDENCE IN YOU, OTHERWISE YOU HAVE DEFINITLY LOST ONE CUSTOMER CONFIDENCE FROM YOUR PRODUCT AND MANY MORE WILL FOLLOW.