[Resolved] Samsung — audio output | |||
Sir, I have purchased a Samsung 32” LED TV last year 22/Dec/2012, Model No. Samsung UA32EH4003RMXL from MITTAN AGENCIES, A-7A, Milap Nagar, Uttam Nagar in New Delhi 110059. After twenty days I feel that there is a sound problem in my set. There is no sound option for home theater / woofer and speakers. There is no headphone slot for audio output when playing movie and video songs through USB drive. I made a complain to Samsung dealer because I was looking for LED TV for home theater but salesmen (his name is Rakesh) suggested us this sumsung 32” LED D4003 model TV according to my budget. He committed us, “it will support your sound system and home theater. Samsung dealer and salesmen both are accept this miss-guide matter and they committed us to solve the problems. After few day they suggested to buy USB audio card for audio output during playing movie and video songs through USB drive. I spent Rs 400 for USB audio card but problem is still unsolved. Again I went to shop and tell all the story, but he told me that, “I will ask to the engineers and then I will give a suggestion”. Next day again I went to shop for expected solution but finally he told us, “it’s too late I can’t do anything for you. If you want to go consumer curt then you can go. They will help you. I just want to state to consumer forum sir please look after my case and take necessary action against the Samsung. Please intervene in this matter I will be thankful of you for resolve the issue. Ravi bhushan kumar Mob. No. [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir,
i write a mail to you on 26-Feb-2013 regarding a Samsung TV issue but i have no any response from your side. But today is 29 April-2013 and I have no E-mails and calls from your side regarding this issue for further information.
Once again I would like to request you, please inform us how lo and provide us the time line of this process. We need time line because I am not sure resolving process in continue or not.
Hereby I am attaching some mail from Samsung CEO office in jpeg format..
please find attached file.
Ravi bhushan
[protected]
i write a mail to you on 26-Feb-2013 regarding a Samsung TV issue but i have no any response from your side. But today is 29 April-2013 and I have no E-mails and calls from your side regarding this issue for further information.
Once again I would like to request you, please inform us how lo and provide us the time line of this process. We need time line because I am not sure resolving process in continue or not.
Hereby I am attaching some mail from Samsung CEO office in jpeg format..
please find attached file.
Ravi bhushan
[protected]
Sir,
I have purchased a Samsung 32” LED TV last year 22/Dec/2012, Model No. Samsung UA32EH4003RMXL from MITTAN AGENCIES, A-7A, Milap Nagar, Uttam Nagar in New Delhi 110059. After twenty days I feel that there is a sound problem in my set. There is no sound option for home theater / woofer and speakers. There is no headphone slot for audio output when playing movie and video songs through USB drive.
From 8 month, l made complain to Samsung dealer and CEO office but they are not able to provide any positive response. every time thay mail us, 1. " request for TV is under the process. As well as we our sales team will get back to you with the proper resolution of your concern"
2. n reference to your mail regarding Samsung issue, we have already forwarded your concern to our sales department so, we request you to give us sometime as your complaint is under process.
Since the problem occurred within the warranty period, I request you to take necessary action to replace the required parts at free of cost, for which I will be grateful to you forever.
Hereby I am attaching your responses in jpeg format.
please find attached file.
please call me me on my mobile no:- [protected], [protected] OR
Mail us:- [protected]@rediffmail.com
thank you
ravi
I have purchased a Samsung 32” LED TV last year 22/Dec/2012, Model No. Samsung UA32EH4003RMXL from MITTAN AGENCIES, A-7A, Milap Nagar, Uttam Nagar in New Delhi 110059. After twenty days I feel that there is a sound problem in my set. There is no sound option for home theater / woofer and speakers. There is no headphone slot for audio output when playing movie and video songs through USB drive.
From 8 month, l made complain to Samsung dealer and CEO office but they are not able to provide any positive response. every time thay mail us, 1. " request for TV is under the process. As well as we our sales team will get back to you with the proper resolution of your concern"
2. n reference to your mail regarding Samsung issue, we have already forwarded your concern to our sales department so, we request you to give us sometime as your complaint is under process.
Since the problem occurred within the warranty period, I request you to take necessary action to replace the required parts at free of cost, for which I will be grateful to you forever.
Hereby I am attaching your responses in jpeg format.
please find attached file.
please call me me on my mobile no:- [protected], [protected] OR
Mail us:- [protected]@rediffmail.com
thank you
ravi
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I have purchased a Samsung 32” LED TV last year 22/Dec/2012, Model No. Samsung UA32EH4003RMXL from MITTAN AGENCIES, A-7A, Milap Nagar, Uttam Nagar in New Delhi 110059. After twenty days I feel that there is a sound problem in my set. There is no sound option for home theater / woofer and speakers. There is no headphone slot for audio output when playing movie and video songs through USB drive.
I made a complain to Samsung dealer because I was looking for LED TV for home theater but salesmen (his name is Rakesh) suggested us this sumsung 32” LED D4003 model TV according to my budget. He committed us, “it will support your sound system and home theater. Samsung dealer and salesmen both are accept this miss-guide matter and they committed us to solve the problems. After few day they suggested to buy USB audio card for audio output during playing movie and video songs through USB drive. I spent Rs 400 for USB audio card but problem is still unsolved.
Again I went to shop and tell all the story, but he told me that, “I will ask to the engineers and then I will give a suggestion”. Next day again I went to shop for expected solution but finally he told us, “it’s too late I can’t do anything for you. If you want to go consumer curt then you can go. They will help you.
I just want to state to consumer forum sir please look after my case and take necessary action against the Samsung.
Please intervene in this matter I will be thankful of you for resolve the issue.
Ravi bhushan kumar
Mob. No. [protected]