Samsung — samsung complaints - samsung mobile: replacement | |
I have purchased a Samsung brand new mobile phone SGH-i450 Ultra Music in the month of July 2008. The mobile suddenly after 6 months the phone has problem with Calls Incoming and Outgoing both side, every time I have to switch off and switch on for any calls. I walked to Samsung Services Plaza, No 9, 27th main, 1st stage, BTM layout, Bangalore Service center and they updated the Mobile Phone Software and give back to me, but the problem was not rectified properly, so next day again I walk to them and then they suggested the phone motherboard need to changed and that will take minimum of 15 days time, on 21st March I called and they have mentioned that phone is ready, but when I checked the phone I found that the phone having the same problem nothing was resolved also when I tried to open the camera that also not open and gave me error message “General Syntax Error”. Again on 22nd I walked to then and ask what they have done with the phone? The Service Center Manager Mr. Vinay Kumar told me on that day “sir, its commercial problem, please provide your Phone Purchase Bill we will replace it within 10 days and for verification you’ll received call from our Mumbai office.” I have submitted all required documents. After 10 days when I called them they said the Area Sales Manager Mr. Praveen Kumar, please contact him on his Mobile +[protected] and he will update you the status of your phone, from that time to till now I tried to reach Mr. Praveen kumar and found he switch off his phone. How strange one Area Sales Manager SWITCH OFF his phone? Every day I tried to reach him but till now his phone is switch off, meanwhile, everyday I called Mr. Vinay kumar and the response I get from him is “I don’t have any update on this” Is this not strange? He is also designated as Manager and don’t have update. From now days he also stop talking my phone calls. It’s approximately 2 months and sees what I am suffering. I am really frustrated with the Service and the response from the Service center. Please be advise what should I do to rectify this? Was this information helpful? | |
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Comments
Dear Sir,
I have purchased Samsung SGH-i450 BEAT series on[protected] from authorized dealer at Bharuch (Krishna Mobile, Gujarat).
I am suffering one big problem of recharge socket. I cont recharge battery through charging socket and can not use hands free& data cable also.
I had shown the instrument at Samsung service care at Baroda but that respective person told me that socket is detached from circuit. he suggested to replace whole circuit and he charging me Rs.7500/- for this. But my mobile is in the warranty period.
As my mobile is in warranty period this service should be free of cost. My mobile cost is Rs.11499/- and it is charging about half of its cost.
So please do the needful and take action with in 7 day other wise i will take this complaint to the consumer forum. This thing will put bad impression on me about Samsung mobiles.
I herewith attached copy of my mobile Bill.
Thank you
Yogendrasinh Parmar
I have purchased Samsung SGH-i450 BEAT series on[protected] from authorized dealer at Bharuch (Krishna Mobile, Gujarat).
I am suffering one big problem of recharge socket. I cont recharge battery through charging socket and can not use hands free& data cable also.
I had shown the instrument at Samsung service care at Baroda but that respective person told me that socket is detached from circuit. he suggested to replace whole circuit and he charging me Rs.7500/- for this. But my mobile is in the warranty period.
As my mobile is in warranty period this service should be free of cost. My mobile cost is Rs.11499/- and it is charging about half of its cost.
So please do the needful and take action with in 7 day other wise i will take this complaint to the consumer forum. This thing will put bad impression on me about Samsung mobiles.
I herewith attached copy of my mobile Bill.
Thank you
Yogendrasinh Parmar
My father gifted me this mobile and after one month i found its disadvantages.I cant remove my mobile walpapers.i hpe you will help me.
thank you
sonal kharat
thank you
sonal kharat
Samsung i450 — Service and Replacement
Respected sir,when i had earlier submitted my phone with a minor problem, i was left without a phone for nearly 5 months. now after i received a replacement of my phone, that too after lodging and complaining several times, my phone's front slider buttons stopped working all of a sudden. when i approached the customer care, they said that the phone was liquid damaged, and repaired before being given to me. again i am left without a phone for nearly 3 months, reaching the customer care every 2nd day, only too add to my worries.
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+91 89 3993 9899 [Customer Care]
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samsung sgh i450 — handset is been in the service center for past 1 month ,yet no response
i had purchased a handest, model no.sgh i 450 from sona mobiles, kalyani nagar on 26 june 2008, as a gift from my parents...on 17 august 08 my mobile was switched off automatically.for the resolution of the problem i visited the shop, but was told to visit "sharp telecom"(service center) located at mangalwar peth.my order no. is 10001.the people at the service center assured me that within 20 days my handset will be in a working condition.after 20 days when i visited the service center ther was no proper treatment, no improved results, just the same condition and the same answer.i m simply pissed calling these people and receiving the same answer.i would like to really mention the names of the employees and the owner of the service center, mr.ramzan, mr.moza(the owner) and also the female receptionist who did not tell me her name.it was limits when i spoke to mr.moza, who very well promised me to definitely give me a confirmation, but did not...dis has seriously disturbed me mentally and has given me a very bad expeirence...till date 17 sept 2008..i have not received my handset...kindly look into this matter.because at this level i think the problem has to be solved...i will always recommend any of my friends to please not to trust on this company, atleast from this incident...
with regards
priyanka namdeo.