Samsung — Unbelievably bad customer service! | |
February 28, 2008 Dear Sir, I agree to the complaints because a E 250 Samsung cell phone was purchased from Balaji Network 67-A Sarojini Nagar Market New Delhi-23 India vide bill No 3383 on24.1.2008 for Rs. 5200/-. But within a month, it developed so many scratches on the screen that even screen sometimes is not visible. It is in the name of Sanjay / Naresh. The IMEI No[protected]. It is requested that the same may please be replaced through the said dealer or something may be done at your end so as to have a new look of the set. It is requested that necessary action must be taken urgently so as to avoid the bad name of your company. Leaving so many companies of mobile as are prevalent, we opted for samsung. Now the ball is in your court, waiting for favourable reply. Ratna Mirwani on and for the purchaser Sanjay / Naresh [protected] Was this information helpful? | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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i Ganesh Bavaskar Using your samsung mobile Mobile Model No S3370 Which is taken on 26/06/2010 Due to some error my hands free is not working properly i personly visit your samsung service centre on date 15/07/2010 which is located at MS master Care Service anandji labdha Bldg Lalbaug Mumbai 400012.
Reason is this is due i am sending this mail till date i am not receive my replacement handsfree your master care service is inform to me each & every day will given your handsfree in 2 days 6 days 15 days & etc ????????????????????????
This type of services you people is given to your customer i am not happy at all now i am inform to each & every People dont buy samsung mobile they fool there customer.
For Your Ready Refrence My Job Sheet No is MCL 7220 Date Of Complaint 15/07/2010
i call to your Customer Care service Help line No They are inform to me call to samsung manager Mr Sohail Shaikh Which is available on [protected] i am trying there no each & every day for status of my replacement handsfree but Mr Sohail is very busy they are not picking up any call for last 60 days samsung support team pls inform to me how should i get my replacement handsfree??????????????????????????????????????????????????????????
My Contact Details as Mentioned Below
Mr Ganesh Bavaskar
Mobile No +[protected]
Email id vodafone.[protected]@gmail.com
Best Regards
Ganesh Bavaskar