[Resolved]  Samsung — No response to complaint

INDIA TODAY SHOP/SAMSUNG MOBILE — NO RESPONSE

I HAVE ORDERD A SAMSUNG MOBILE AS PER OFFER OF INDIATODAY SHOP AND PAID THE FULL PAYENMT THROUGH CREDI CARD.THE ORDER NO.IS[protected].NOW 15 DAYS ARE OVER,STILL I HAVE NOT RCEIVED THE PRODUCTAND AND TRAYING TO CONTACT ON HELPLINE NO.[protected] BUT THERE IS NO RESPONSE.PL.HELP.

Samsung — Complaint registered 50days back not resolved

I bought a 22inch Samsung LCD TV on 2nd OCt 2009.I worked fine till jan 2010.

I have registered a complaint on LCD TV(Complaint no:[protected]) regarding the malfunction of AV ports on the last week of January. A service engineer has visited my place after 3 days and confirmed that a part has to be replaced and will be resolved in 1 week of time.

It was not resolved yet and when i have done a call back for the Service Manager, Bangalore (Mr.Syed) on 25th of Feb, 10, he has informed me that there is not status received and he had sent the mail for part request.

He had promised me that the issue will be resolved by 3rd of March 2010 and it was not happened.

When i have called back Mr.Syed on 4th March 10, he had replied me that he can't do anything in this regard and asked me to call the customer service which I’m doing for the last 1 month.

I have sent a mail to samsung customer care regarding the same complaint,they have not sent me any latest status or the date by which it will be resolved.

As mentioned in the mail i have not recieved any call back from the technical team.

For your reference here i'm sending you the warranty card,the invoice and the screenshot of the mail i recieved from samsung.

TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG HERO

Sir,
i m very much disappointed with the services of SAMSUNG MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months about my SAMSUNG HERO HAND set like Keypad, Sound and Battery backup etc. I bought SAMSUNG IN THE LAST YEAR during the period, I faced many problems of worse keypad service, a very little battry back up and 3rd class sound quality, i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.
MODEL NO. SCH-B239
FCC ID : A3LSCHB239
A[protected]BED1

made by samsung

Thanks
with regards
HERRY GULATI
TILAK NAGAR NEW DELHI - 110018
Contact No. [protected]

Samsung — No response and replacement of product after 2 months of follow up.

Dear Sir,
I have bought a Samsung Bluetooth Headset few months back and it has a 6 mts. replaceable warranty with it and as usual it had problem so I took it to their service centre in Kandivali West. They took it and gave me a receipt for it and said it will be replaced in next 7 days.

It’s been more than 2 months and the product is still not delivered, the problem is the service centre does not pick up the phones and if they pick up they have a standard answer that it has not come from the factory. I wrote mails to them and there is no reply to that either. I spoke to their Area Manager Mr. Rahul who after trying 15 times finally answered to the call and assured that he will get back in 1 hrs. time, it 3 days since I spoke to him and his 1 hr. is still not over and today also he has no time or courtesy to pick up call.

It’s really sad and unfortunate and I am disappointed that I chose a Samsung product, I am sure I will not make this mistake again of buying their product.

Please help!!

TO
THE NODAL OFFICER













Bad product support & bad quality product

To whom it may concern .

hello

Sir,

I m frustrated after buying the Samsung TFT product and I m not satisfied with the service of this product. I bought the SAMSUNG TFT on dated28th March 2009 now I have a lot of trouble at present it is not working. IThere is a major problem the SAMSUNG TFT DISPLAY is not working, Kindly register my complaint and replace my SAMSUNG which was bough . I have registered a lot of complaint to the senior office of SAMSUNG DEPARTMENT but no response from their side, i m very much disappointed with the service of SAMSUNG i am also sending my complaint no. [protected]





If the SAMSUNG is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed. I am not really happy with the way that your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably since it is the responsibility and duty of the producing firms to attend to the customers’ needs.







i have very bad experience with SAMSUNG product.


Even i don't know where i suppose to go with my complaint.
what should i have to do?



Should i never purchased again SAMSUNG product, even not suggest other to buy SAMSUNG product.







I am requesting you to see the matter and try to solve my problem.


My Proper Name and address is ...


NAVDEEP SINGH
WZ-16 STREET NO. 10, GURU NANAK NAGAR
TILAK NAGAR NEW DELHI - 110018

[protected]
[protected]
[protected]

Samsung — Caller grievance

Dear Officer

I have been harassed by no.[protected], without any reason. Caller is unknown to me...He is being bullying from long time.
Kindly take appropriate action against this no.

Team Samsung,

I have been a frequent user of Samsung products. But now I have reached a point where I find that Samsung Ac's and after sale service is most appauling.

My bedroom split AC packed up on 16 May 11 and a complaint was promptly filed with the Samsung Helpline at around 1630 hrs the same day ( Complaint No [protected]). The AC Unit is within the warranty period.

After repeated calls made to the helpline someone from the service center showed up on the 4th day without any repair tools or kit and went back saying that he would come the next morning and do the needful. It is 23rd May 11 today and there is no news from Samsung or their service centre. Any number of calls made to the Samsung Helpline and/or their Service Centre have gone either unanswered or unheeded. It is a sickening syndrome where Samsung seems to care a damn about their clients. Their call centre is an extremely inefficient outfit, in fact a sham and they make all kinds of excuses why they cannot attend to their customers complaints. The call centre agents just refuse to connect anyone to their supervisor or the manger.

I would urge the Samsung management to : a) Start paying serious attention to the woes of their customers; b) Run their call centre more efficiently and introduce accountability; and c) select and equip their service centres better such that they do not have to make false promises.

I am given to understand that compressor unit of this AC is gone and the service centre has no supply of compressor units from samsung. Under the circumstances, Samsung needs to do some serious thinking of whether or not to continue doing their airconditioning business.

I would request Samsung to refund me the price of all AC's bought by me till date and take back their units while they do introspection and some soul searching. To other colleagues, I would not recommend Samsung AC's at all.

Baldev
A-8 Sector 23
Noida (Pin- 201301)

Samsung India — Laptop Battery Defective

Dear Sir,

I have purchased a Laptop of Samsung on dated 27th January 2010, for past few days I have facing a problem of battery backup and a error massage of concider replacing the battery.
When I complaint regarding this by phone on customer care and by mail on samsung India then they suggest me to contact the service centre of samsung India.
When I contact to the service centre and meet with the service engineer then he told me on written the battery is defective.
But today I have received a call from Samsung India Delhi branch and the representative talk with me very rudly, Unethical lenguage.
When I complaint regarding this by mail then after some time I have received a call from samsung India Regional Manager, but he doesn't listen my problem and told me this laptop is out of warrenty so Samsung is not responsible for any complaint and he also suggest me to purchase a new battery.
But he doesn't give me on wrighting to all the things, so kindly help me in this condition.

Samsung Refrigerator — No Response/ revert for product in warranty

New refrigerator of Samsung company, both the handles broke within warranty.Even after complaining multiple times to different touch points & to finally Mr Abhiskek (Area Manager in Chandigarh [protected]) there has not been any action apart from only assurance. Suggest the company takes this seriously & not just focus on selling mobiles. The company should look at quality apart from quantity.Ensure good quality material for long durability.
Our other fridge of LG & Godrej has not given such a problem.

Bedz
[protected]

navdeep singh — Regarding AC

Dear,

I have register a complaint against my 1.5 ton AC ( Godrej ) on 25th August wd call number 322746, but till date my compaint was not solved .

Plz do the needful ASP.

Regards
Navdeep Singh
[protected]

Hi Team,

I have a very bad experience with samsung i love samsung products but in last 4months i had a very very bad experience,

1) I am looking for two things one is handset & another is panel o[censored]800 but till not i didn't find i visited many samsung outlets but no buddy is ready to support customer some executive said samsung has prepare a handset only as it was not run in market so they not prepare & send the accessories o[censored]800 in any of samsung store & in market.

2) I am interested to bay a samsungg galaxy y pro since last four months i am not able to find the handset in any of you outlet where you has updated in website its got launch in month of Sep-2011 only so kindly help me to resolved the both my problems ASAP.

Thanks & Regards

syed Ibrahim

[protected]

TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG Mobile

Sir,
i m very much disappointed with the services of SAMSUNG MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months with my SAMSUNG CHAMP C-3303 HAND set like Sound, MIKE, CHARGING and Battery backup etc.
i had a conversation with rahul singla sir of ludhiana care centre, he asked for the replacement of the base plate.but after few days, it againg strting giving the same problems.
sir it my humble request to please consider my problem at the earliest.
MODEL NO: samsung champ C-3303
made by samsung

Thanks
with regards

Sneha
mob no: [protected]

To The Nodal Officer,
Samsung India,

Hi,
I have purchased a TV LED 32D 5000 in the month of May 2012, Now when I am calling Call center for Free wall mount there are telling me it was valid for only 1 Month from the date of purchase. But till date no one informed me the same. I think this is not my fault. This is a matter of miss communication for that I am convinced to pay around 1000Rs. Till date my experience regarding Samsung service was excellent, hope it will be the same. Looking forward for your support for free service.

Complaint No: A[protected]

Thanks & Regards
Indranil

To

Dear Nodal Officer,
Samsung India,

Hi,
I have purchased a TV 29 inches in the year of 2008, Now TV not greeting on, I am calling customer care help line registered complaint on 20th-June-2012 but still my problem is not resolved, your services engener come my home check status he told (IC) is faulty so taken the mother board after 3 days calling me told that d"not have the stock of ( IC ) so replace the full board chargeable for Rs .3000 ok agree for the same tomorrow come to your service centre Engener replaced collected money for 2600 RS working only 3 hours after same not greeting on. so Spoken with your service centre Manger Mr.Salver not responding properly.calling your Engener Mr.Malika regarding for the TV not
greeting your engener told this not a new board this old board my manger inform replace it old board.

so kindly help me to resolved the my problems ASAP.

Complaint No:[protected]

Thanks & Regards
Manjunath C.K
PH:[protected]

THE NODAL OFFICER

sub: Replacement OF SAMSUNG Laptop
omplaint no.-[protected]TO
Sir,
I m very much disappointed with the services of SAMSUNG LAPTOP. I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last FEW Months with my SAMSUNG I3 RV 509. the laptop is in warranty period.
i had a conversation with care centre AT 23RD SEPT, THEY NOTED THE COMPLAINT but NO ACTION WAS TAKEN, when i asked again about it, i was informed that my complaint was closed without any action taken upon it, .i am very dissapointed by this.
if you would not send anyone to replace it, then i am sorry to say that i have to complain about this to consumer foru

Thanks
with regards

Raman Jha
mob no: [protected]

Dear Sir
i had purchase samsung galaxy s 3 on 21/07/2012
there is problem in this piece
i had given to service center many but they cant bring solution please do something
Thanks
Sajeed Nandolia
email [protected]@gmail.com
cell [protected]

To, Dt:23-10-12
Samsung India (P) Ltd,
Sub : replacement of Samsung Plasma 43D-450.
Sir:
I bring it in your notice that we have purchased 1 samsung plasma model as mentioned above Invoice no, SLF02A[protected] Dated 10-07-12 from CROMA Amritsar. From very first day there was a problem in above said Plasma Tv purchased on 10/07/12 the problem was brought in knowledge of Mr. Gaurav Sondhi & all your sight engineer visited our residence and told that these dotes (patches) will be removed automatically by the passing of time but sorry to inform you that the problem is same there & additional line in display also added . Even we asked for upgraded model by paying additional difference amount to pay but the problem is still not solved as we are not interested in repairing this set. So kindly replace or upgrade the TV of the easiest possible & oblige. If you are not replacing your product then we have to proceed for consumer court.

Hi, I am Abhishek Jain . Purchased Samsung galax S 2 GT-i9100 2 months back of Rs 24000. Since beginning I am facing problem of Mobile got switched off automatically 3-4 times in a day and mobile battery level goes to 0. I have visited samsung service center (Pooja Communication, Pipmpari Pune). and many times register complaint with Customer care also. In 1st Visit my mobile motherboard (PB) replaced and OS also upgraded. But after receiving my mobile -by 2nd day onwards faced same problem (auto switched off). I called to Customer care for same but no satisfactory reasons and solution provided.and advised to go to consumer forum and to media(By Ms Shanky).
I got faulty product and it is manufacturing fault, Mobile is already submitted to Service center.
I would request you please help me to replaced faulty Mobile. I am regular customer of Samsung and dont want to go Consumer forum and to Media.
I feel cheated.
PFB details -
Complaint Number - [protected]
Attaching Mo bill.
Cal me or/email for any more info. Thanks

Dear Mr. Nodal Officer
Samsung India PVT. Ltd.

Dear sir,
I have purchased an AC last year in the month of April I have registered a complaint on the no. [protected] on 27th March regarding low cooling, and was promised to have an engineer on the 28th March. I got a call on 28th morning as there will be no technician coming on the 28th, I have requested them that I have taken a leave on 28th just for this purpose and I will not be present on the day after, but the person's voice was so rough, as if I have done some wrong buying your product. I again called your personnel at the same no i.e. [protected] and was promised of engineer's visit by 8 pm on 28th March, but no call from your side.

I would really think twice before buying your product and would give some free advice also to those who are going to buy the gadgets on products related to you.

Belal Ahmed Siddiqui
Complaint no.- [protected]

Hi,

i have registered below complaint on Samsung official website but there is no revert from them as of now.

Kindly do the needful



Complaint details :


I bought worst smartphone in my life of Samsung GT-S7562.

Already I wrote about but still there is no revert or call from Samsung. Only auto revert received & I follow steps which was mention in Samsung auto revert mail but it’s worthless.

Please call me on [protected] because I made mistake bought your Samsung smart phone which is continuously having stuck & slowdown problem.

There is fake service provide in Samsung official site like Alternate option of live chat. Lots of times I tried to contact agent on live chat room but no one available on that.

rgds
Gopal Mistry
[protected]