[Resolved]  Samsung — poor service

I purchased samsung j600 mobile phone on 04/10/2007.In January'08 onwareds it gets automatically switch-off after every 2-3 hours.They changed its software and battery but the problem was not solved.After that they tell me that its main board(PB)is to be replaced and told me that they will inform me whwnever they get it from HQ but till date I have not got any call despite my repeated requests.
Samsung service centre : sector 41 chandigarh

Subhash Dawgotra
[protected]

Samsung does not seem to be interested in providing service for its products. I registered with the call center and allI have been getting are calls, but no service rep.
This is happening for the second time in a row.
Stay away from Samsung, they seem to have a policy of Sell and Forget...

I purchased samsung expiore mobile on 15/03/08 and in May'08 it gets automatically hanging for every call . I lodged the complaint at service centre ant abids but they are saying that they are not having its main board(PB) with them and whenever they get it from HO up to that time we have to wait for that.
till now i am waiting for the main board (PB) i want to 2 more serve centers but no support till now.

kindly help in this...

Shaik Abdul Munaf
Hyderabad
Cell:- [protected]

I purchased samsung expiore mobile on 15/03/08 and in May'08 it gets automatically hanging for every call . I lodged the complaint at service centre ant abids but they are saying that they are not having its main board(PB) with them and whenever they get it from HO up to that time we have to wait for that.
till now i am waiting for the main board (PB) i want to 2 more serve centers but no support till now.

kindly help in this...

Shaik Abdul Munaf
Hyderabad
Cell:- [protected]

I purchased samsung expiore mobile on 15/03/08 and in May'08 it gets automatically hanging for every call . I lodged the complaint at service centre ant abids but they are saying that they are not having its main board(PB) with them and whenever they get it from HO up to that time we have to wait for that.
till now i am waiting for the main board (PB) i want to 2 more serve centers but no support till now.

kindly help in this...

Shaik Abdul Munaf
Hyderabad
Cell:- [protected]

I too have a similar experience with samsung. In my case the service center had replaced the PBA and my handset IMEI no. was changed but the service center refused to give any document mentioning that PBA was changed at the service center. These service centers are using repaired PBA received from other complaints for replacement.
In absence of any document why should anyone accept handset with differnt IMEI. Who knows that the different IMEI was used by which person. This is a very dangerous situation keeping in view of series of terror attacks in the country.

I request the ministry to ban this brand from doing business in India if they continue to fool their customers and put them in risk like this.

Samsung — Poorest and callous service

The Samsung A/C with BIO Sleep feature was purchased on April 04, 2007 from a common retailer. During the warranty period, the Samsung service visited and performed service only once. Subsequently no one turned up.
Since the service was long due, I had initiated a service request first on July 30, 2008 by registering in the Samsung website. Received a reply with reference number: [protected] and a call back that the service would be done the next day: July 31, 08. However, no one turned up and I had raised another complaint on July 31, 2008, again and was given a auto-generated reference no: [protected].
I am fed up of constant follow-up with this so called reputed company. Since the service eligible during the warranty period has not been given to us and owing to waste of time and money on constant follow-up, I am requesting your earnest self to arrange for a free service for the next 3 cycles.
I WANT SAMSUNG SERVICE MANAGER TO GIVE A COURTESY CALL AND LISTEN TO CUSTOMER’S CONCERNS ATLEAST FOR ONCE!!!

n/a — Samsung - bad service

I purchased a samsung mobile 3 months ago...All of a sudden, it stopped working... I sent a mail to Samsung India customer service and they promptly replied with the numbr of customer Service Center. Despite trying to call them for more than 3-4 hours, the Service center just did not pick up the call.

Finally, I went to the Service Center and after waiting for about 1 hour, i was told that both s/w and h/w problem with the phone and that it needs to be replaced. All the data will be lost !
As if that wasn't enough, i'd have to wait for 5 working days to get a phone and they would not provide me a spare phone (though this one is under warranty period)...

I've decided never to buy Samsung product again!

Hey guys, Please don't believe at samsung Electronics. Specially for Mobiles. There are very poor service ( Customer care, Service center etc) & Very stupid item also. I purchased a Samung mobile phone. After 8 months i am facing key problem, then i have told to service center guy but he was saying, mother board is damage, So u will pay Rs.3600. But the mobile price is Rs.4000 & guarantee period is one year. Still they aren't responsibility in guarantee period.

Samsung SyncMaster 943nwx — i want to know about this monitor price

i am vishal kumar and i want to know that about the monitor of Samsung SyncMaster 943nwx i want to know that price of this monitor and features of this product of samsung so pls tell me fast reply on my mail .

Samsung India / DVD Player — Poor Service / Poor Response

Dear Sir,

I am DLN. Sastry from Vizag. I have a complaint against Samsung Service Dept. at Visakhapatnam, with regard to the repair of my DVD Player. But I find that there is no a suitable e-mail channel at Samsung to lodge customer grievances. On browsing the net I found this link
https://www.consumercomplaints.in/my-complaints.htmlsamsung-india-c28580.html...,

In this connection I request you to please let me know how to lodge an e-mail complaint about my grievance with the company. Regarding this I reproduce below a complaint letter which I sent twice through Samsung web site, without getting any response or a positive result.

"""30-Mar-09

TO WHOSOEVER AT SAMSUNG INDIA IS CONCERNED ABOUT CUSTOMER’S PLIGHT

Sub: Poor Service / Poor response

Dear Sir/Madam,

We purchased a DVD player Model: DVDP-172 from your showroom at Dabagardens, VISAKHAPATNAM in the month of March 2008. We used the player very sparingly since its purchase an year ago, and in fact for the last few months the unit has remained idle. Last month i.e. in February 2009 we noticed that the player has been malfunctioning. On 18-Mar-09 we handed over the unit to your Authorised Service Center at ASPEN Towers, Racapupalem, VISAKHAPATNAM for repair. At that time we were told that we will be contacted after completion of repair. On 25-Mar-09, seeing that we did not receive any communication, even after a week elapsed, I called your Service Center. The lady receptionist, who took the call, instantly told me that it would take at least one week more to repair the unit. Surprised how a receptionist can be so sure about the repair status even without verifying with the concerned technician, I expressed my desire to talk to the Service Manager. The receptionist connected me to an internal line, which no one responded-to, even after my enduring the on-line music (PRATIKSHA muasic) for 5 minutes or so. So I had to hang-up the line, without receiving any satisfactory information about the status of repair of our DVD player.

Now I wonder why there should be such inordinate delay in repairing the unit, and, am disappointed at the casual and callous approach of your Service Dept towards customer problems. Can it be that your Service Dept at Vizag is inundated with a flood of defective items coming for repair? OR Is it that the person manning the repair desk is very lazy? OR Is it that there is a group of dishonest people in your Vizag Service Dept, with the possibility of the items received for repair are thoroughly rubbished and subjected to pilferage?

Today it has already been almost 2-weeks since the DVD player was handed over to your people for repair but there is no any communication whatsoever. Not knowing what to do next, I thought of approaching a responsible official at Samsung Head Office. Surprisingly there is not any channel at Samsung to lodge customer grievances. And here I am...a forlorn customer...requesting you to please look into the issue and instruct your Service Dept at Vizag to ensure that our DVD player is repaired and handed over to us in good working condition at the earliest.

Yours Sincerely,

DLN. Sastry"""


I am not sure where the above mail reached. I hope to receive an encouraging reply from you, directing me what to do next.

Thanking you,

DLN. Sastry

Sir
I have purchased a Samsung Ultraslim 21" Colour TV from Navrang Electronics, Laxminagar, Delhi - 92 on 28th March, 2009. Since then there were Red and Black Spot on top two corners of the Screen. For which i had complaint three times and attendent came and not done permanent solution for that problem. Now again i have complaint for the same problem on 7th May, 2009 and the Request ID No. is [protected]. But since then one attendent came after 5days and took the photocopy of the Bill of purchase and told that they will take the TV to their workshop for its repairs. Since that neigher the took the TV nor any call have been made to me.
So i just want to know, what type of customer service of your company is it? Is is your new business policy to the customer ? Can you please clarify me.

My Cell No. [protected].

My Address is 158, Sector - 2A, New 2A Mother Diary, Vaishali, Ghaziabad

I had bought an AC of samsung from sargam electronics Paschim Vihar ie:Samsung HWAC AS-18ETA on[protected]. They said an executive would come and install the same for rs1500/- from samsung. The executive came and the installlation done was not correct it was slanting and from the front panel water was dripping. After this I complained to samsung that water is dripping they deputed executives who confirmed that the installation was not right and the water was pushing back somehow they fixed the problem(jugad). The executive told me that the water should go from the back pipe and to check the same. I checked for two days and saw that no water was coming from the pipe. I called samsung office again and told them that water is not coming they said they will depute an executive and till date I havn't met any representative from their side. Its been weeks that I have been doing this. I don't know if they have any record of the number of calls i made in this regard but the latest reference number I had saved ie:[protected].

I am surprised with such a reputed brands service thus writing to you. Its a new product so I am sure I should not face this.

Regards,
Nidhi

I got a new samsung syncmaster 943nwx this feb..I am having some major problems with it..I have registered a complaint with the company, next day a technician came and identified the problem and said he would be back within 2 days with the appropriate parts but its already 2 weeks now..Since its still in the warranty period i cant get my monitor rectified in some other service centre too..God knows how much more time will they take to attend my problem..!!! Its really frustrating, i have been calling them dialy still they are not taking it seriously!!!

pls email me the address, ph. no. of samsung workshop at visakhapatnam india.
i want 2 get my digital camera repaired

the mobile store/ samsung star mobile — missing accesiories

I BOUGHT A SAMSUNG STAR TOUCH MOBILE FROM GORAKHPUR, CITY MALL-THE MOBILE STORE.THE BACK COVER WITH THE LEATHER FLAP WAS MISSING, WHEREAS WHEN I FOUND OUT FROM OTHER STORES OF THE MOBILE STORE THE SAME PHONE IN THE SAME PRICE WAS INCLUDED WITH THE LEATHER FLAP BACK COVER.CAN I GET AN ANSWER FOR THIS.

I purchased samsung SGH-B520 mobile on 24/07/09 and in Aug'09 it wasn't getting detected through it's data cable to my computer. I lodged the complaint at service centre named GNH Telecom,Atta Chowk,NOIDA,they said problem is with the mother board(PB) and they don't have it and whenever they get it from HO they will inform me but after repeated requests thy have not called me yet.Whenever I call them they extend the date.Please guide me what to do.

Rishi Sharma
[protected]

Samsung Star — Missing Cover

I am from Mumbai and bought the samsung star s5233 with warranty having a box price of Rs11,100 having everything included but no cover inside like others have which i found out after a week when a few friends bought the same and had a cover included. I would like the Company to see into this immediately and send me the cover

Hi,

I bought Samsung Star mobile phone in month of July but there was no back cover. My friend bought the same mobile and got that cover. I dont understand why this kind o[censored]nfair business you guys are doing. Inspite of spending same amount i didn't get the cover. Can you let me know why i didn't get that cover?

My Mobile No: [protected]

It was so bad a day that I purchased Samsung printer for our school office use. Since then it has been a troublesome time. It never works. And even it appears there is nobody to take care. Since 20 July 2009 it is with care point Hisar, I paid the money in advance which they asked for. Horrible. I am principal of the school where the printer has been installed and care point people talk so horribly that an ordinary civilized man can't bear. I am bearing with but for the last time. I got few of the other samsung equipments installed at the school but again for the last time.

Advise: if it's unmanageable, quit.

SS Balhara
Principal
Northern International School
Adampur, Hisar, Haryana
[protected]