[Resolved] Samsung Electronics Co. — Cheated by the Airtel Digital TV Offer | |
Dear Madam / Sir, We purchased a Samsung 26" LCD TV, Model No. - LA 26A450 which had the following offer : FREE Airtel Digital TV Buy a SAMSUNG LCD or Plasma TV: get free Airtel Digital TV connection with free installation and 5 month subscription** worth Rs. 2995/- 1.The TV was delivered & installed by Samsung - No issues with that 2.We also got a Airtel black voucher from the dealer after which we contacted Airtel to come & activate the digital TV connection. 3. Airtel people came to our house & after detailed investigation informed us that because they were not getting any signal at our house the connection was not feasable. They had no solutions / alternatives to give us. Airtel has raised their hands & told us to contact Samsung for a refund of Rs 2995- 4. On contacting Samsung customer care, they also brushed their hands off our problem & told us to speak to Airtel. 5.We have been taken for a complete ride by this offer. 6. Are we to suffer because Airtel does not have a signal at all places. 7. I demand a refund from Samsung as it was their offer. Samsung should keep to its reputation & honour the offer made. All other details pertaining to my case are as follows : Consumer's name, address & Contact number - Mr Vikrant Vohra, J 906, Rohan Vasantha, Marathalli, Bangalore - 37, India. Contact number - [protected] Dealer's name & address - Home Solutions Retail (I) Ltd, HSRIL CDC-Bangalore-Yeswantpura, Bangalore Product purchased - Samsung LCD 26" TV ( Model No. - LA26A450 ) Amount paid - Rs 26990/- ( which was inclusive of the LCD TV & the Airtel connection ) Invoice No.[protected] / dated 29 Dec 2008 Airtel voucher no. - [protected] Airtel Request no. - 25134$Install Its my sincerest request you to help us from being cheated. Rgds Vikrant Vohra [protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Airtel Digital TV offer with Samsung is a complete farce. I bought a Samsung LCD in Bangalore and got the Airtel Digital TV installed. The offer says 5 months free. But in 15 days it stops working. The Airtel customer care people are completely dumb. They are of no help at all. Its been 5 days I have been waiting for them to resume services. The wait is still on. Airtel Digital TV is pathetic, don't believe this offer. Also they have no contact number in Bangalore to get this problem resolved. You are better without it. Do not take this offer and instead get a discount from the dealer.
Die Airtel!!
Die Airtel!!
I have buy 1 month ago a Wash machine & dry machine kombo WF-B105NC. They sad it is A energie group but it is'nt. I have use in Germany drying maschines and it was very good, but this not. I sad all thing to service in İzmir they come very quickly the send the reklamation form to istanbul but they say anything since 3 weeks. I sad ı will buy only a A energie group maschine from samsung, but now ı will change my idia because they are very bad in this service to solve any problems. I will write it in internet, because everybody must know this service from Samsung
Absolutely correct. I had purchased a Samsung 22'' LCD TV form Jhansi under the Samsung-Airtel offer scheme where I am supposed to get a free Digital TV receiver with 5 months North Mega pack + Neo sports pack .
On receiving the activation voucher on 3rd Feb, I tried to ring the Toll free number provided but could not connect as th number does not seem to exist. I used the alternate number provided[protected]. I talked to the executive Ms Kalpana and gave her the Details and was assured that the installation engineer would arrive within 8-10 days. However, till date (17 Feb) nobody has bothered to contact me or shown any signs of installing the same. I had called the call centre again on 12th Feb and 16th Feb and had to go through the same drill and give all details again. Today after 25 days and 2 hrs of STD calls I have been told by the 4th customer service executive that since airtel digital TV has no presence in North India and my PIN code does not exist in your computers they are sorry but they cannot install the STB. However on the previous three occasions nobody told me anything of the sort. I also do not recall any mention of the same in their advertisements/website tha tAirtel Digital TV Service is only available in metros.
My details are as follows
Lt Col Gagandeep Singh
Address : Babina Cantt, Dist Jhansi (U.P) - 284 401
Phone Number : [protected]
Activation Voucher No : [protected]
The offer has now expired as the activation voucher was only valid till 20 Feb 2009 and for no fault of mine as I booked the installation 18 days before the deadline. It is sad that a company exploiting Airtel's brand name and image is resorting to such subterfuge to con customers. If they were unable to install the STBs all over India, why enter into such a deal with Samsung at all.
On receiving the activation voucher on 3rd Feb, I tried to ring the Toll free number provided but could not connect as th number does not seem to exist. I used the alternate number provided[protected]. I talked to the executive Ms Kalpana and gave her the Details and was assured that the installation engineer would arrive within 8-10 days. However, till date (17 Feb) nobody has bothered to contact me or shown any signs of installing the same. I had called the call centre again on 12th Feb and 16th Feb and had to go through the same drill and give all details again. Today after 25 days and 2 hrs of STD calls I have been told by the 4th customer service executive that since airtel digital TV has no presence in North India and my PIN code does not exist in your computers they are sorry but they cannot install the STB. However on the previous three occasions nobody told me anything of the sort. I also do not recall any mention of the same in their advertisements/website tha tAirtel Digital TV Service is only available in metros.
My details are as follows
Lt Col Gagandeep Singh
Address : Babina Cantt, Dist Jhansi (U.P) - 284 401
Phone Number : [protected]
Activation Voucher No : [protected]
The offer has now expired as the activation voucher was only valid till 20 Feb 2009 and for no fault of mine as I booked the installation 18 days before the deadline. It is sad that a company exploiting Airtel's brand name and image is resorting to such subterfuge to con customers. If they were unable to install the STBs all over India, why enter into such a deal with Samsung at all.
ONE MORE...
I had purchased a Samsung 26' LCD TV in Kota under the “Samsung-Airtel offer scheme” where I am supposed to get a free Digital TV receiver with 5 months North Mega pack + Neo sports pack .
I called for activation after receiving voucher on 14rd Feb, and talked to the executive "Abdul Subhani" and gave him my details. At that time, he was unable to give me service (airtel TV account) because their service was not available in my area (Kota 324005), but I was assured that I will get a call from Airtel and get the installation within 21 days. However, till today nobody contacted me from Airtel.
But when I saw their dealership today in town and I contacted them, they said "we do not have any information in our system and we can not do anything, offer date (20th Feb) is gone; goodbye". Well to me that is a fraud committed by Airtel.
I ask to these companies (Airtel), why do theywaste our time in promotions like these where they do not want to actually deliver on it.
Bhawani Singh Shekhawat
[protected]
[protected]
[protected]
I had purchased a Samsung 26' LCD TV in Kota under the “Samsung-Airtel offer scheme” where I am supposed to get a free Digital TV receiver with 5 months North Mega pack + Neo sports pack .
I called for activation after receiving voucher on 14rd Feb, and talked to the executive "Abdul Subhani" and gave him my details. At that time, he was unable to give me service (airtel TV account) because their service was not available in my area (Kota 324005), but I was assured that I will get a call from Airtel and get the installation within 21 days. However, till today nobody contacted me from Airtel.
But when I saw their dealership today in town and I contacted them, they said "we do not have any information in our system and we can not do anything, offer date (20th Feb) is gone; goodbye". Well to me that is a fraud committed by Airtel.
I ask to these companies (Airtel), why do theywaste our time in promotions like these where they do not want to actually deliver on it.
Bhawani Singh Shekhawat
[protected]
[protected]
[protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11174
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
It is really correct. they are cheating. samething had happened to me. my case is worser than yours. I bought same 26" LCD with airtel offer from Sathya agencies in Chennai on 31st Dec.2008.till todate i haven't got my activation kit from the retailer. he keep on telling that they got supply from samsung with out the activation kit. they r waiting for it to come. they have been communicating with samsung regarding this. but almost 20 days has been passed. i donot know what to do. and i heard airtel service very worst on earth. their customer service is very poor as i have seen plenty of compliants against them.i m planning to ask my refund of Rs. 2995.