Samsung Electronics India Pvt Ltd — LCD TV | |||
I was purchase Samsung (LCD) TV [32” Series -4] on 10th November, 2010 from M/S. VISHAL ENTERPRISE, AKOTA; BARODA with scheme is Air tel Digital dish is free. They are delivered my TV on 14th November, 2010. It was installed on 18th November, 2010, and Airtel Dish was installed about 20th November, 2010. In Oct 2011, I have suffering on problem in Samsung TV some horizontal black line arise, so I make complain at M/S. VISHAL ENTERPRISE on 8th Oct. 2011, after my complain engineer of Samsung is come on 14th Oct.11 and show the problem, he said problem in Penal of TV. He said we change your Penal but for it you are waiting about four to five day. I agree with him. He change may penal on 18th Oct. 2011. But for I not satisfied about penal so I will also complain at costumer car of Samsung co on 24th Oct. 2011of new penal. Samsung engineer are come and said it is ok it has not any problem but I also not satisfied for his suggestion so I call direct to engineers for come again and solve this problem. Than he said that it is new penal and we can not do anything about it. But after this within 20 day again arise problem. Problem is that picture is not come out on screen, I compliant to Service Center of Samsung co. on 19th November, 2011, engineer are come and said that again problem in Penal. And your warranty period is competed so we can not change you this penal. so, my compalin is running from worrantee period and company is not repair it Was this information helpful? | |||
 7 Comments | |||
Comments
I also faced similar problem. My 32 inch samsung LCD TV filed on its 14th MONTH of purchase.
I called Samsung service engineer, who said LCD PANEL needs to be changed and it will cost Rs.16610/= and charged Rs.660/= for his visit.
Since warranty was for 12 months, Samsung is not at all surprised on their quality and behaving as if it is a 10 year old TV. How can a person spend 16600/= on a TV which was bought 14 months back in 29400/=
I wasted Rs.29400/= on trusting Samsung.
I called Samsung service engineer, who said LCD PANEL needs to be changed and it will cost Rs.16610/= and charged Rs.660/= for his visit.
Since warranty was for 12 months, Samsung is not at all surprised on their quality and behaving as if it is a 10 year old TV. How can a person spend 16600/= on a TV which was bought 14 months back in 29400/=
I wasted Rs.29400/= on trusting Samsung.
i am socked about sent me estimate by samsung service centre at Rs.17094.72 for complain running from warranty period.i communicate with Customer Satisfaction team samsung, but always received reply by him is same. i give you discount on replace of penal. i ask him that why i pay charges for warranty period? at till date i can not received answer about it.
Resoected sir,
with refrence to your mail you are agree for provid me worranty as per our telephonic conversation as one year from the date of replace parts of lcd tv.
but sir not any comformation about you for it please give me conformation about it.
thanking you,
Dharmendra solanki
with refrence to your mail you are agree for provid me worranty as per our telephonic conversation as one year from the date of replace parts of lcd tv.
but sir not any comformation about you for it please give me conformation about it.
thanking you,
Dharmendra solanki
not gat any positive solution of complain, company is not give worranty and rapair tv with payment mode.
so, do needfull and solve problem.
so, do needfull and solve problem.
samsung electronics india pvt ltd — tv repair in warranty without any warranty at payment mode
my complain running from warranty period but company not repair in warranty because at now warranty period is complete but for it company give my discount, it is repair at Rs. 3000/-, but company not provided any warranty of replace part, i have experience company change my LCD penal and it has arise problem within one month and company not take any responsibility of its product, so i request you to please solve my problem earlier, we are suffering form 3 months of this problemPlease do needful.
Dharmendra p solanki
Dear Customer,
Greetings of the day !
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
Greetings of the day !
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
Thanking and assuring you for best services always.
Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com
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