[Resolved] Samsung India Mobile — Poor Support & service && Wrong Commitment | |
Dear Support, This is hereby to inform you that me & my brother Mr.Mohit Dhiman purchase a New CDMA mobile from Bill on the Name of Mr.Mohit Dhiman "Electro Pacific" SCO 1024, Sector 22, Opp ISBT Sector 17 Chandigarh, DAted 31/01/2009, Bill No. 28375, Model No. SCH M569, IME A[protected]C After Purchasing the set with in 5-7 Days i felt that it is not charging properly, then i visit the above Said dealer, & he send us to SAMSUNG Service centre, in same sector 22 FF. They check the handset for a while then revertme that "sir, it is ok & there is no problem in the set, but we are changing your charger, now you will not face any problem. But on the same night i feel that still the same problem is there, then again i visit there show room after 2-3 days as i was not in town during that duration., they took the handset this time along with : 01. Handset 02. Battery 03. Chaerger with Job Sheet No. [protected] & told me that we will call you with in 3-4 days with exact status. as this is a new set in market & we dont have any hardware avaliable in the stock. We have to send your set to Dehli/Noida . After few days i asked them the status that sir, we dont have any hardware avaliable in the stock, & We ( Chadigarh Support Team ) Mr. Rahul Malhotra : ASM [protected] will send the request to replace the set as it is already delayedfrom our ( SAMSUNG) side. Then again i calledthe SAMSUNG Support team, what is the status, he told me that your request is aproved & pleasedeposit all the accessory related to your set including : 01. Handset Back Battery Cover 02. Headset 03. Complete Kit;BOX in our Sector 22 Office then we ( SAMSUNG0 will send that to our dehli office & you will recieve a new Sealed Handset of same model with next 4-5 working days. When i listen this it gives me a lot of happiness, that SAMSUNG is not as bad as told by others . But the Worst part was still to come. I visityour office along with 01. Handset Back Battery Cover 02. Headset 03. Complete Kit;BOX & your execuitive Mr. Sunny told me that sir, your request/approval is refusedby our Dehli office, & it is not in our hand. While talikng to Mr. RAhul Malhotra -ASM, same repeated wording was there " Mai kya kar sakta hoo, our HO has srefusedit" i can only send the request" We will revert your same old / faulty handset to your after repair. Now i understand that SAMSUNG supportis not bad BUT IT IS THE WORST. Now afterfew days, i am listening from SAMSUNG Support team that sir, during repair of your handset your LCD got faulty we are trying to arrange the same, & give you the setup to 30th May. The New Job Sheet No. for : LCD is [protected]. If any responsible represtetive of SAMSUNG is reading my compliant, If you thinlk that this is not the limit of Harrasing a human being by Mentally/Physically as well finacially. i want proper resolution of my Non Ending Problem, with : 01. A new Handset 02. Written appologies letter for wrong commitment 03. Compensation to waste my money /time - to caontact/visit SAMSUNG officeagain & again. & if You (SAMSUNG) will not ressolve this issue with in Next 48 Hours, Then i will go for to Consumer Court & appeal against SAMSUNG INDIA for the Poor Supprt, Wrong Commitment & Harracement. Waiting for your positive response Thanks & Regards Rohit Dhiman [protected] [protected] [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 15 Comments | |
Comments
I also have a very bad experience with the Samsung mobile & I have Suggest to everybody to do not have purchse the Samsung mobile and any product of Samsung. Really Samsung has provide the very poor service & wrong commitment from his Service Center .
I bought Samsung Star from Vasavi Communications., Chennai on 24/5/09.On 13/5 the phone got locked and went to CIT colony for release of lock and i was told that i should go to T Nagar(Tech Care., 64 Habibullah Road., T Nagar.., Chennai) It was handed over on 14/5 itself to Tech Care., We have beenasked to come tomorrow, every time when we go there, i do not know when this tomorrow comes. Till Date they have not serviced and and the reception is also very bad.We office goers cannot go every day and we do not have time as well.Having bought this Touch Screen after using Nokia for the last five years i felt that i made a mistake in switching over to Samsung. This is the first and last time i gone for this brand and i will never pardon anybody for this. Please Revert to me the status of my mobile, if can't be repaired replace with a new one.
Regards
Raghunathan.
Regards
Raghunathan.
Samsung — Mobile handset not delivered at committed time.
sir,I have given my samsung mobile Model no. S 5233A on 14-09-09 for repaing at Durga electronics services M-3,ground floor ,old DLF colony , sec-14, gurgaon.They committed to return it after 10 days but i visited 8 times even twice in a day and they simply commit for next time, if i want to contact them by phone they either dont recieve my phone call or keep aside after recieveing so finally i have to visit to know about the status of my phone.
I have spent about Rs.1000 /- as it is about 30 Km away from my home.please i request you to take an action against them to improve the whole system.
Thanks and Regards
Naveen
Res/ Sir,
For my mom we purchase your mobile ModelF519 from your TrueValue shop situated in Jodhpur (Rajsthan) while coming from there in the last week of October last year (i.e.2008).
This mobile start giving the display problem in the first week of the October this year. As we are the Resident of Haryana distic Hisar so we had shown this mobile to one of the your Authorised Dealer
Named :SHREE RAM MOBILES person dealing named DEEPAK he nither asked for the bill and said that he will get our mobile repaired from the company as it is in the gaurantee period of ONE YEAR so we had given him the MOBILE after 2 Months he asked 1200Rs/- as this mobile was by mistake registered on your companies website as out of warranty by him and nither he asked for the Purchase Bill nor he had given us any deposit slip and also our Instruments touch pannel was in working condition the time we had deposited the mobile with them but after 2months when we fad up asking him to repair our mobile we asked him to give our intrument back, that time we came to know that he had spoiled the motherboard of our insturment because or that our touch pannel which were working earlier was not working that time and when we asked him to repair our touch pannel then he denied for the same.And when we asked him to compalint to the company then we came to know that he is not the Authorised Dealear of Our city he is Authorised for the District FATEHABAD (Haryana).
please sir help us out as we our unable to get it repaired as it cost high and also to purchase new mobile. Sir my mom had purchased the first time Mobile and that is of your company.
Sir its an humble request to you please help her out. She will be heartly thankful to you
thanking you
Your's Scincerly
Vishal Aggarwal
[protected](Vishal)
[protected](Manju)
MODEL NO:- SCH-F519
FCC ID :- A3LSCHF519
BAR CODE:-18A0382
MANUFACTURED FEB 2007
BATTERY DETAILS
SIN:-YS2P2071S/1
MODEL:- BST310BE
3.7Volt Li-on Battery.
For my mom we purchase your mobile ModelF519 from your TrueValue shop situated in Jodhpur (Rajsthan) while coming from there in the last week of October last year (i.e.2008).
This mobile start giving the display problem in the first week of the October this year. As we are the Resident of Haryana distic Hisar so we had shown this mobile to one of the your Authorised Dealer
Named :SHREE RAM MOBILES person dealing named DEEPAK he nither asked for the bill and said that he will get our mobile repaired from the company as it is in the gaurantee period of ONE YEAR so we had given him the MOBILE after 2 Months he asked 1200Rs/- as this mobile was by mistake registered on your companies website as out of warranty by him and nither he asked for the Purchase Bill nor he had given us any deposit slip and also our Instruments touch pannel was in working condition the time we had deposited the mobile with them but after 2months when we fad up asking him to repair our mobile we asked him to give our intrument back, that time we came to know that he had spoiled the motherboard of our insturment because or that our touch pannel which were working earlier was not working that time and when we asked him to repair our touch pannel then he denied for the same.And when we asked him to compalint to the company then we came to know that he is not the Authorised Dealear of Our city he is Authorised for the District FATEHABAD (Haryana).
please sir help us out as we our unable to get it repaired as it cost high and also to purchase new mobile. Sir my mom had purchased the first time Mobile and that is of your company.
Sir its an humble request to you please help her out. She will be heartly thankful to you
thanking you
Your's Scincerly
Vishal Aggarwal
[protected](Vishal)
[protected](Manju)
MODEL NO:- SCH-F519
FCC ID :- A3LSCHF519
BAR CODE:-18A0382
MANUFACTURED FEB 2007
BATTERY DETAILS
SIN:-YS2P2071S/1
MODEL:- BST310BE
3.7Volt Li-on Battery.
I have a SGH-J600. If I don't use for 12-14 hours I cannot received any calls - like is not in coverage area. After I switch off - on the problem is solved. How to fix this issue?
Dear Sir / Madam,
This is to bring to your kind notice that, i had purchased one SAMSUNG mobile J700, IMEI NO:[protected] From PLANET M - Elgin road - Kolkata. At the time of purchase Planet M had given me 2 years warranty. First one year from SAMSUNG and next year from Planet M. After one year i found that sometimes the buttons are giving trouble (when flip is on) otherwise it is o.k. I went to SAMSUNG service center (opp. to Belle vue clinic, Kolkata) and shown the warranty card & mobile. But the executive told me that i have to submit this to Planet M and planet m will bring the phone to them. I went to plancet ma and submitte my mobile, the Job sheet no: 0735 dated. 06.11.2009. till now i have not got back my phone. i called up planet m several times. First two months they used to tell me that the phone is lying with Samsung service center then i came to know that they had sent that phone to local market for repairing. When they had taken my mobile they promised that if any charges is required they will pay that as it is under warratny period. I had submitted all the papers to Dibyendu Pradhan, spoken to many officers of planet m but i could not got the proper answer. After 3 months one day the executinve confirm that the set has come and i can collect. Before going to the Plannet M shop again i called up and confirmed that the set is ready. In the evening i came all the way from my house to the shop and found that the set is not working. I told the representative that you should have checked the phone when you have take the phone from service center. they told that we are very sorry and again we will send accorss the phone to service center and within 3 to 4 days i will get my repaired phone back. Then i called up planet m several times and finally Mr. Indrajit saha attended tha call and confirmed that it will take one or two days more. Again after 2 days i called up and Mr indrajit did not attend the call. Again i called up and mr. indrajit told me very very rudely and unprofessional manner that again they will send the phone to service center and if any charges is required i have to pay. I told him that this was not an abuse case and last three months you did not tell me any thing and as because neither you are going to original samsung service centre not repairing intensionally you are saying this thing. then Mr. Hirak called me and cinfirmed me that they will repair the phone and i need not pay any charges and i will get back my phone withing 3 to 4 days. after that 20 days have gone buy i have not got my phone. on 1st march when i called him up he told that i will get that on 4the. Again i called up on 4th march 2010 and he told me that i will get my repaired phone on 8th, agian i called up on 8th and he confirmed me that this time i will get my phone 100% on 12th. Again i called up MR. Hirak ([protected]) agian on 12.03.2010 (last day ), he told me that he will call me back within very short while but i did not get any call. Today i called him up several times and he did not picked it up. Then i got one call. the caller told me that, he is from Plannet M stores (Mr. Hirak is in leave ) and i will get the phone back next week.[protected] Again i called Mr. Hirak from different No. and Mr. Hirak attended the call and confirmed me the same thing that Planet M had already sanction the repaired amout by the mail server of Planet M has crashed (Hard disk is gone) that is why they are unable to access the mail. I will get the phone next week. In this circumstances i have understood that they are simply playing with the customers. If my case is not resolved by next tuesday 16.03.2010 morning, I will go to the consumer court, Police Station and i will bring the issue to STAR ANAND because i know that they are ready to help people who are suffering from this kind of issue ... Animesh Kumar Chowdhury - [protected]
Animesh Kr. Chowdhury
This is to bring to your kind notice that, i had purchased one SAMSUNG mobile J700, IMEI NO:[protected] From PLANET M - Elgin road - Kolkata. At the time of purchase Planet M had given me 2 years warranty. First one year from SAMSUNG and next year from Planet M. After one year i found that sometimes the buttons are giving trouble (when flip is on) otherwise it is o.k. I went to SAMSUNG service center (opp. to Belle vue clinic, Kolkata) and shown the warranty card & mobile. But the executive told me that i have to submit this to Planet M and planet m will bring the phone to them. I went to plancet ma and submitte my mobile, the Job sheet no: 0735 dated. 06.11.2009. till now i have not got back my phone. i called up planet m several times. First two months they used to tell me that the phone is lying with Samsung service center then i came to know that they had sent that phone to local market for repairing. When they had taken my mobile they promised that if any charges is required they will pay that as it is under warratny period. I had submitted all the papers to Dibyendu Pradhan, spoken to many officers of planet m but i could not got the proper answer. After 3 months one day the executinve confirm that the set has come and i can collect. Before going to the Plannet M shop again i called up and confirmed that the set is ready. In the evening i came all the way from my house to the shop and found that the set is not working. I told the representative that you should have checked the phone when you have take the phone from service center. they told that we are very sorry and again we will send accorss the phone to service center and within 3 to 4 days i will get my repaired phone back. Then i called up planet m several times and finally Mr. Indrajit saha attended tha call and confirmed that it will take one or two days more. Again after 2 days i called up and Mr indrajit did not attend the call. Again i called up and mr. indrajit told me very very rudely and unprofessional manner that again they will send the phone to service center and if any charges is required i have to pay. I told him that this was not an abuse case and last three months you did not tell me any thing and as because neither you are going to original samsung service centre not repairing intensionally you are saying this thing. then Mr. Hirak called me and cinfirmed me that they will repair the phone and i need not pay any charges and i will get back my phone withing 3 to 4 days. after that 20 days have gone buy i have not got my phone. on 1st march when i called him up he told that i will get that on 4the. Again i called up on 4th march 2010 and he told me that i will get my repaired phone on 8th, agian i called up on 8th and he confirmed me that this time i will get my phone 100% on 12th. Again i called up MR. Hirak ([protected]) agian on 12.03.2010 (last day ), he told me that he will call me back within very short while but i did not get any call. Today i called him up several times and he did not picked it up. Then i got one call. the caller told me that, he is from Plannet M stores (Mr. Hirak is in leave ) and i will get the phone back next week.[protected] Again i called Mr. Hirak from different No. and Mr. Hirak attended the call and confirmed me the same thing that Planet M had already sanction the repaired amout by the mail server of Planet M has crashed (Hard disk is gone) that is why they are unable to access the mail. I will get the phone next week. In this circumstances i have understood that they are simply playing with the customers. If my case is not resolved by next tuesday 16.03.2010 morning, I will go to the consumer court, Police Station and i will bring the issue to STAR ANAND because i know that they are ready to help people who are suffering from this kind of issue ... Animesh Kumar Chowdhury - [protected]
Animesh Kr. Chowdhury
I purchase the samsung mobile before 20 days. after that there is a software problem that it is not getting turn ON.Then i moved to service center in pune . the customer care said "We need at least 21 days to repair".
Instead of that nokia provide the immediate service to the customer
It is biggest mistake to purchase the samsungProducts & head ache also
I just want to say Quality is everything not brand ambassador
Instead of that nokia provide the immediate service to the customer
It is biggest mistake to purchase the samsungProducts & head ache also
I just want to say Quality is everything not brand ambassador
Samsung India Mobile — problem in warranty
hello sir i have a samsung mobile 2710 imei rujz175856j purchase date 12/3/10 that the handset have a display problem and service center can not repair the mobile & making excuses . submited date 29/11/10 service of samsung service center is too bad
Dear Support
my mobile samsung GT-E2120i(Pwqz535967n)., imei[protected] problem found in auto power off
i given a service centre ALPHA ELECTONICS lost 11/02/2011but till am not got my phone., plzz help me.,
phone detail:
samsung GT-E2120i
S No: (Pwqz535967n)
imei[protected]
R.Raja
140, ramapala nelayam store
E.B Road, Trichy
Phone:[protected]
my mobile samsung GT-E2120i(Pwqz535967n)., imei[protected] problem found in auto power off
i given a service centre ALPHA ELECTONICS lost 11/02/2011but till am not got my phone., plzz help me.,
phone detail:
samsung GT-E2120i
S No: (Pwqz535967n)
imei[protected]
R.Raja
140, ramapala nelayam store
E.B Road, Trichy
Phone:[protected]
My mobile samsung GT-S5360, imie:[protected] problem found ln line on displayi
I inform the prof your SMG Electronics PTA purchase date on 11/2/2012 please replace the new
Mobile phone or cash
Phone Details
samsung -GT-S5360
IMIE:[protected]
SL NO :RVQBC26025P
jojikoshy
pulinthitta kalayil
Elavumthitta p o
pathanamthitta
PH: [protected][protected]
I inform the prof your SMG Electronics PTA purchase date on 11/2/2012 please replace the new
Mobile phone or cash
Phone Details
samsung -GT-S5360
IMIE:[protected]
SL NO :RVQBC26025P
jojikoshy
pulinthitta kalayil
Elavumthitta p o
pathanamthitta
PH: [protected][protected]
Sir,
I bought a samsung mobile handset s7500 from new jimmy times, moradabad, vide bill no 5206 dated-24.05.2012.
Since purchase, the hand set is not working properly. And i am suffering with lot of problems such as
Hanging
Speaker
Battery
And now camera is not working, as it’s flash system failure,
Since the date of purchase, the hand set had been sent to service centre about 9 times.
There is manufacturing defect in mobile hand set and again my hand set is lying at samsung service centre and the service centre is not able to rectify my handset problems. And not giving proper response. So i request you to please replace my hand set with s3 and oblige me.
I hope you will do needful & will not compel me to take any legal action
thanks & hope for a genuine proper response
Gopal mehta
[protected]
I bought a samsung mobile handset s7500 from new jimmy times, moradabad, vide bill no 5206 dated-24.05.2012.
Since purchase, the hand set is not working properly. And i am suffering with lot of problems such as
Hanging
Speaker
Battery
And now camera is not working, as it’s flash system failure,
Since the date of purchase, the hand set had been sent to service centre about 9 times.
There is manufacturing defect in mobile hand set and again my hand set is lying at samsung service centre and the service centre is not able to rectify my handset problems. And not giving proper response. So i request you to please replace my hand set with s3 and oblige me.
I hope you will do needful & will not compel me to take any legal action
thanks & hope for a genuine proper response
Gopal mehta
[protected]
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Samsung — Very poor and wrong service
Hi Sir/Madam,I am deepesh mehta from indore. I have purchased samsung mobile phone (SGH-i450) IMEI No. 359081/01/224838/8 On Date : 05/10/2008.
After 6 Month i got mobile charging problem so I visit to samsung authorized service center in indore. They submitted my complaint and given me time of 7 days. After 7 Days i visit and asked for the status of mobile to they given me 4800/- estimate for internal damage. I don't know how mobile can internally damaged.
I told them its in warranty period to do the necessary action for that. They told me we will send it to our head office and let you know after 7 days. After 7 day i got a call from service center and informed that my handset is ready and i should collect from service center. When i went there they again said its not ready and we have to send it to head office. When I raise my voice there to ask why you are doing all this nonsense then no body wants to listen there even not service center manger.
Service Center : Indore Branch, Anup Nagar, Indore[protected]
Authorised Manager : Pramod Pandey
Front Desk Person : Harsh Sharma
Caller Person : Miss Shrashti (Very bad in conversation with customer)
Overall they are playing with customer to given a fake estimate and trying to make the money is wrong way. Because in warranty period how can i got 4800/- estimate in mobile phone?
Please advice how can i take action against them?
Thanks And Regards,
~Deepesh Mehta
[protected]