[Resolved] Samsung / Lcd Tv — worst feedback from the customer care centre | |||
hi i have a 46 inch lcd tv that needed some servicing and i called the samsung customer care centre . they sent a service guy who announced a part needed to be changed.this was around 20 days back. after waiting a considerable time i started to call the customer care people who would tell me that they would get back or send someone over... but no action was taken. i was told the part was not available. but i am not willing to buy that after selling so many tv's in the country a part is not available for so many days. so what samsung people would have us believe is that their after sales service is so poor that a simple part cannot be sourced. and to top it all the customer care would put me on hold if i asked to talk to a supervisor to lodge my complaint and the phone would get cut. this is the poorest or rather worst after sales service i have encountered and in future i wipe my hands off from buying or even suggesting anyone to buy a samsung product. rati sood b-1/1691 vasant kunj new delhi Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
SAMSUNG LCD TV — Not deliver tv after taking money
Dear Sir,I have puchased a samsung LCD TV from Akai Exclusive Radio, Bangalore, payment made through my credit card. intialy dealer told they got a letter from HSBC Bank which is merchant bank to hold the delvery of product once they verify transaction detail and aprove.after one week HSBC aproved the transaction and mony transfer to mechant account. after that also the delar not delivering the meterial whenever i am contacting they are giving different reason and not giving proper response. totaly i paid 28350/- and iam waiting for the response. please advice me what to do.
Samsung / Lcd Tv — Non wkg product
We bought LCD Tv of samsung model LA 40 R8 upon payment of Rs 43500.00 from their dealer E zone at Raghuleela Kandivali west on 12.05.09... The LCD was delivered the following day and the LCD TV did not work.. It has audio problem and TV does not have the sound... For the past 17 days we have done all that was possible to chase samsung and E zone at all levels at all offices with all their rank and files almost on daily basis...untill date the problem is not resolved and we are sitting with a non wkg 40 " LCD at home for which 100 % payment is made..It is very frustrating and very irritating..God help ..do not any time get into this kind of situation where in u are left to giants like Home retail solutions ltd on one hand and Samsung on the other hand..
SAMSUNG LCD TV — not delivered even after 21 days
I have purchased a Samsung LCD TV from Big Bazar, Abids, Hyderabad on[protected] by paying Rs 16,650/-. They have promised to deliver it within a week. So far not delivered. I agree. We had similar experience as detailed:
:We have a 37” Samsung LCD TV purchased in May, 2009. A complaint lodged on 17-Sep-2010 at their customer care number regarding a problem. Their Service Engineer from Faridabad Centre visited us on 18Th Sept. 2010. The defect required replacement of a part for which, an estimate was requested. The service engineer was also paid visiting charges for which a receipt is available.
Estimate was delivered to us on 21st Sep and immediate confirmation was given. We were informed that the part would take 4-5 days to procure and the TV would be repaired soon.
After that no response to our calls. Finally their Service Centre In charge informed on 27th Sept that repair would not be possible till the Ist of October as currently Samsung’s monthly closing is on and the details of the part cannot be entered.
As we were keen to watch CWG 2010 opening ceremony on HD TV we repeatedly followed with Customer Care thru phones & email for an early repair. Finally Service Engineer from their Faridabad Centre called us on 30th evening & said that we are unnecessary complaining & set will now be repaired on 4th Oct as they will get parts on first & 2nd & 3rd Oct are holidays.
I WOULD RECOMMEND NOT DEPENDING UPON SAMSUNG IF YOU ARE LOOKING FORWARD TO WATCH AN EVENT.
Harish Banga,
[protected]
:We have a 37” Samsung LCD TV purchased in May, 2009. A complaint lodged on 17-Sep-2010 at their customer care number regarding a problem. Their Service Engineer from Faridabad Centre visited us on 18Th Sept. 2010. The defect required replacement of a part for which, an estimate was requested. The service engineer was also paid visiting charges for which a receipt is available.
Estimate was delivered to us on 21st Sep and immediate confirmation was given. We were informed that the part would take 4-5 days to procure and the TV would be repaired soon.
After that no response to our calls. Finally their Service Centre In charge informed on 27th Sept that repair would not be possible till the Ist of October as currently Samsung’s monthly closing is on and the details of the part cannot be entered.
As we were keen to watch CWG 2010 opening ceremony on HD TV we repeatedly followed with Customer Care thru phones & email for an early repair. Finally Service Engineer from their Faridabad Centre called us on 30th evening & said that we are unnecessary complaining & set will now be repaired on 4th Oct as they will get parts on first & 2nd & 3rd Oct are holidays.
I WOULD RECOMMEND NOT DEPENDING UPON SAMSUNG IF YOU ARE LOOKING FORWARD TO WATCH AN EVENT.
Harish Banga,
[protected]
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Samsung-LCD TV — Non delivery of product
I had made payment for the purchase of an LCD TV Samsung, Model No LA22A450C1 to NEXT outlet, Marol, Mumbai on 22.10.2008.Till date I am not delivered the product since the vendor doesn’t have it in stock. In spite of my constant calls to the Samsung’s support center, I was not given a satisfying reply regarding the delivery of the product and have made me to wait endlessly. Considering the losses in energy, time and money incurred to me, I request the consumer protection cell to take an appropriate action against Samsung India Ltd.