[Resolved]  Samsung Microwave — purchased microwaveCE104VD-B 28 LITER nextday defective

Address:Mumbai Suburban, Maharashtra

I PURCHASED MICROWAVE CE104VD-B 28 LITER ON 18/03/2011.
ON EVE OF HOLI FESTIVAL AND CALLED MY FRIENDS ON HOLI, IT WAS SHAME FULL CONDITION BEFORE THEM ON HOLI WHEN MICROWAVE CE104VD-B 28 LITER REFUSED TO WORK FOUND DEFECTIVE. I HAVE TO TAKE THEME TO HOTEL FOR TREAT/ PARTY.

NEXT DAY IT WAS DEFECT CALLED SERVICE REPRESENTATIVE HE SAID DOOR DEFECT AND CIRCUIT DEFECT, NEED REPLACEMENT OR REPAIR.

CONTACTED KURLA SAMSUNG SERVICE CENTER, BELL RINGING NOBODY RESPONDING, SO CONTACTED ON MOBILE OF PRACHI, ENGINEER,INFORMED HER IN DETAIL SHE SAID REPAIR HOGA REPLACEMENT NAHI,
AFTER LONG DISCUSSION SHE AGREED TO REPLACE MICROWAVE IN 15 WORKING DAYS, SHAME, I SAID GIVE ME MONEY BACK NOT POSSIBLE, ASKED FOR SR.MANAGER SHE SAID YE HI JAWAB HOGA,.,
SHE SAID I WILL ARRANGE PHONE CALL FROM REGIONAL MANAGER IN 30 MINUTE, BUT NO CALL IN ONE HOUR, SO AGAIN PHONE HER SHE SAID MANAGER IS BUSY? HE WILL CALL ME AFTER 10 MINUTE.(THIS IS SAMSUNG'S INTERNATIONAL CUSTOMER CARE)

AFTER 15 MINUTE AN ENGINEER JAI KUMAR WAS ON LINE AGAIN NARRATED THE WHOLE STORY I SAID NOT AT ALL HAPPY WITH YOUR PRODUCT AS WELL AS SERVICE PLEASE TAKE MICROWAVE CE104VD-B 28 LITER BACK AND REFUND THE AMOUNT. HE SAID REFUNDING IS NOT POSSIBLE? AS IT IS NOT COMPANY'S POLICY? SUCH A SHAME . THEIR PRODUCT PURCHASE A DAY BEFORE NOT WORKING CONFIRMED BY SERVICE ENGINEER AND NO REFUND POLICY?

AFTER AN HOUR LONG DISCUSSION ( HE WAS NOT READY TO GIVE HIS SUPERIOR OFFICERS TELEPHONE NO. AS SAMSUNG POLICY?0 HE SAID HE WILL ARRANGE CALL FROM HIS BRANCH MANAGER IN 10 MINUTE. I SAID IF HE IS COMPETENT ENOUGH TO TAKE DECISION THEN ONLY ARRANGE CALL. WHEN I CONTACTED AGAIN AFTER 30 MINUTE HE SAID MANAGER IS BUSY? HE WILL ARRANGE CALL.
AFTER 15 MINUTE A CHILDISH MANAGER ? ATUL PAWAR CALL ME AND ASKED ME WHAT IS YOUR COMPLAINT? THAT MEANS NOBODY INFORMED HIM OR HE WANT TO TORTURE ME AGAIN NARRATING LONG STORY? SO IN BRIEF INFORMED HIM HE SAID REFUND POSSIBLE AFTER 15 DAYS, REPLACEMENT POSSIBLE. THERE WAS NO SERIOUSNESS IN HIM AND NO APOLOGY, NOTHING, ADDED HOTA HAI, HE WAS TALKING LIKE A CHILD, NOT AS MANAGER,.

HE SAID SAMSUNG ITNA PRODUCT BANATA HAI ELETRICAL PART HAI KHARAB HO SAKTA HAI. I SIAD I PURCHASED AN INTERNATIONAL BRAND MICROWAVE CE104VD-B 28 LITER YOUR ATTITUDE IS SO CASUAL. IS THIS IS DELLI KA MAAL OR CHINA KA MAAL? THERE IS NO QUALITY CONTROL ON YOUR PRODUCT. ON WHICH HE ASKED ME SILLY /CHILDISH QUESTION " TUM DOCTOR KE PASS JAATE HO TO KYA DOCTOR BOLTA HAI YE DAWA KAHANE KE BAAD TUM KABHI BIMAR NAHI PADOGE" I DONT UNDERSTAND IN WHAT WAY THIS IS RELATED TO INTERNATIONAL SAMSUNG BRAND MICROWAVE CE104VD-B 28 LITER.
I THINK I PURCHASED INTERNATIONAL SAMSUNG BRAND MICROWAVE CE104VD-B 28 LITER TO MY MENTAL HARASSMENT. THE DAMAGE HAS BEEN DONE.
WILL THEY BE ABLE TO PAY THE DAMAGE?
I SENT EMAIL TO support.[protected]@samsung.com
WILL SAMSUNG INTERNATIONAL BRAND MICROWAVE PEOPLE BOTHER ME TO REPLY?

WHAT IS THE PROCEDURE FOR APPROACHING CONSUMER COURT.
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Aug 13, 2020
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SAMSUNG REFRIGERATOR 230 LTR — PRODUCT WAS DEFECTIVE WHILE DELIVERED

A SAMSUNG FRIDGE OF 230 LTR WAS PURCHASED FROM M/S.AMBA AIRCOOL PVT. LTD, SHOP NO.4, WZ-296, G-BLOCK, HARI NAGAR JAIL ROAD, NEW DELHI-110058 VIDE CASH PAYMENT RECEIPT NO. 035/1702 DATED 31.01.2008. WE LODGE THE COMPLAIN WITH THE OWNER SHRI BHUPINDER KALRATHAT PRODUCT IS DENTED BELOW AND REQUESTED TO REPLACE OUR FRIDGE. IT WAS SAID WE COMPLAIN TO SAMSUNG CUSTOMER CARE. THAT I DID AS UNDER:
[protected] on dated 1.2.2008
[protected] on dated 4.2.2008 and also contacted on 7.2.2008
all the time it was replied that Co. Engineers will go and see the product. but no body came.

Let me know what i have to do further.

Please do the needful to do away my remedy
Product not working the first day is really bad. They should give refund or replacement. Approach consumer court.

Anyway, spares availability seems to be problem with samsung nowadays. Maybe other companies too have same spares problem. This is because they make too many models every year. IFB is giving 3 years warranty on microwave oven. But i dont know how its quality is.

Anyway, i used to be a samsung fan. I used to suggest samsung products to relatives and friends, but now i dont do that. I show them the features of all brands, and let them make their own decisions.

I have purchased samsung 230 ltr fridge 9 years ago, it is still working fine, no prob so far.

I purchased a color phone 8 years ago when only black-white phones were common, it is a samsung x100 mobile phone, used for 6 years, but later prob started. I also purchased 3 nokia phones, 1 got stolen and remaining 2 still work well, but they are just basic color phones.

I purchased another samsung e740 slider phone, 3 years no prob, then does not charge. Took to samsung service, they say part is not available.

I also in last 3 months purchased 2 android phones from samsung. One galaxy pop works well, but other galaxy Y suddenly hangs, not happy with galaxy Y. But Andoid is really good.

Feature wise, Samsung phones have lots of features. But, in recent past, i have found a decline in the quality of samsung products. I must say samsung phones seem delicate now compared to nokia or blackberry. Samsung is bringing too many new models each year. Samsung should produce fewer models every year, so spares are available for long time.

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