[Resolved]  Samsung Microwave — Turntable replacement

Address:South West Delhi, Delhi

Dear Sir,
I had lodged a request for replacement of a turn table on 25th Aug, 2010. I had purchased the Microwave in April 2010. I was told that the engineer would call me in a day or two. The engineer did call me the next day and promised that the replacement will be done in a weeks time. I have been repeatedly calling Customer care for the same issue and each time i was promised that the part was unavailable and it will take a weeks time. It is now more than 1.5 months old and the issue has not yet been resolved. I think this is the worst customer care service i have ever experienced in my life in my dealings with various companies. I have spoken to atleast 10 executives, supervisors and each one of them promised that a feedback will be arranged but not one call after the first one. I have to keep calling up and i am put on hold for about 15-20 mts each time.
This is a nightmare for me and if this issue is not resolved to my satisfaction in a day or two i am going to escalate this issue and start publicly asking people not to buy any Samsung products because of the worst ever Customer care service. The promises made are all false and there is no sincerity in it.
Srinivas
Mobile No. [protected] e-mail id: [protected]@rediffmail.com
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Aug 13, 2020
Complaint marked as Resolved 
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Hi Srinivas,

Unfortunately the same thing has happened with me, I bought a Samsung M/ from big bazar. and it was a defective piece, he samsung customer care promised me they will replace, but its now 45 days since they are saying they dont have the model available and instead asking me to pay more money and get some upgraded model. Its really hopeless to talk to these cheaters. I will advise not to buy any samsung products and stop others buying the same. If they cant provide good and satisfactory services to the customers theres nothing buying their product. Even they dont knowhow to repair it. Very hopeless and disappointing.
hi Srinivas,


i also agree with u.i have also purchased Samsung microwave convection which is far too costly as compared to others.also the starter kit provided with it is of so inferior quality that on one use it started melting.this company only has a big name but the service is worst and the products even more worst. The customer care service is hopeless.they just know to avoid u...i would tell everyone not to buy any Samsung products.

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